Itch is a pet services company that specializes in providing high-quality flea treatment and pet worming tablets for cats and dogs. The company focuses on developing effective solutions in collaboration with veterinary professionals, ensuring that pets receive reliable and safe treatments. Itch's offerings include tailored plans that cater to individual pet needs, allowing pet owners to select from various treatment options, including flea-only plans, comprehensive flea and worm plans, and customizable packages. Targeting pet owners who seek convenient and effective solutions for their pets' health, Itch offers a subscription service that delivers products directly to customers' doors each month, with the first month available as a free trial. By emphasizing ease of access and expert-backed products, Itch aims to simplify the process of maintaining pets' health while ensuring that they remain free from fleas and worms.
Itch receives a generally positive reception from customers, with many praising the excellent flea treatment and reliable delivery service. Reviewers highlight the convenience of the subscription model, noting that it makes it easy to keep their pets free from fleas and other issues.
The service is described as quick and helpful, with many appreciating the responsive customer support. However, some consumers express frustration with the effectiveness of the flea and worm treatments, claiming they do not work as expected. Additionally, a few customers report negative experiences with customer service, particularly regarding delays in responses and refund issues. Despite these criticisms, the overall sentiment remains favorable, with many satisfied with the service and product quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Excellent flea treatment and delivery service is always on time”
“charged , took money and refused a refund after i emailed customer support with “24 hour response time” hours before...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pet Services.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.5 out of 5 (good) | 4.4 out of 5 (good) | — | 60 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 4.8 out of 5 (good) | — | 1,100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 3.9 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.0 out of 5 (good) | 4.3 out of 5 (good) | +2% | 458 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.0 out of 5 (good) | 4.5 out of 5 (good) | −33% | 407 |
Bottom line: Itch is #5 of 5 on overall rating in this group. On service, Lyka Pet Food scores higher (4.8 vs 4.2).
60 reviews of Itch. Filter by what matters to you.
Over a year ago
Very helpful information and willingness to solve a problem with me regarding flea treatment that felt like wasn’t working :-)
Over a year ago
Quickly found my account and gave me a link that worked, so I access my account.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Brilliant service and affordable!! We have now eliminated Rileys flea problem with the pippets and using the spray. Hopefully we have now broke the breeding cycle . We have not seen any sign of them for over a month. Very happy with the service
Very helpful information and willingness to solve a problem with me regarding flea treatment that felt like wasn’t working :-)
Perfect service Super convenient care for a pet😍
Quickly found my account and gave me a link that worked, so I access my account.
I never actually received my itch .They did try twice but it still didn't arrive. I did receive my money back
Really easy to navigate website and to be in control of your account. No fuss ordering, products have been effective and will continue to use.
Excellent flea treatment and delivery service is always on time. Cost of product is very reasonable for peace of mind with keeping your pet free of fleas.
All good, on time ,convenient, close to a one stop shop for your cats needs. I'm happy with it.
Since setting up the account, everything has run really smoothly, so so far, have had no reason to make contact and Milo is happy
Easy to order and set up regularly delivery. Delivery in safe place on time
First time using itch and so far so good, not had a problem since starting, long may it continue
Can not unsubscribe keep on taking money out of my bank
I did not receive my last order and never received a reply to my email. Sadly had to cancel my subscription
In easy repeat every month I find this product very good you have to use a few times to get on top of the fleas but it’s very good
It’s so easy and impossible to forget to treat my dog every month to keep him healthy
charged , took money and refused a refund after i emailed customer support with “24 hour response time” hours before they should’ve closed their line with no response, responded 5 days later saying they’d already shipped the parcel and can’t refund . ( i bought next day delivery too)
I'm very, very happy with itch and their product 🙂 both my dogs stay completely itch and scratch free every month one after the next and have been doing so these last 18 months and will stay doing so for the rest of their years they'll be around for 🙂💯👍 thanks itch, it's ⭐️⭐️⭐️⭐️⭐️ from me, Ian S.Wales UK 🏴 🇬🇧 🏴 👍😉😀💯🏴🇬🇧🏴
Itch is a pet services company that specializes in providing high-quality flea treatment and pet worming tablets for cats and dogs. The company focuses on developing effective solutions in collaboration with veterinary professionals, ensuring that pets receive reliable and safe treatments. Itch's offerings include tailored plans that cater to individual pet needs, allowing pet owners to select from various treatment options, including flea-only plans, comprehensive flea and worm plans, and customizable packages. Targeting pet owners who seek convenient and effective solutions for their pets' health, Itch offers a subscription service that delivers products directly to customers' doors each month, with the first month available as a free trial. By emphasizing ease of access and expert-backed products, Itch aims to simplify the process of maintaining pets' health while ensuring that they remain free from fleas and worms.
This profile hasn't been claimed by the business owner.
