Jackson Hewitt is a tax preparation service company that provides income tax filing assistance to individuals and businesses. The company operates through a network of retail locations and offers services including tax return preparation, tax planning, and related financial services during tax season and year-round.
Reviewers generally express satisfaction with Jackson Hewitt, highlighting the convenience of scheduling appointments and the thoroughness of tax preparers. Many customers appreciate the excellent customer support, noting quick resolutions to issues without additional charges.
The knowledgeable staff is frequently mentioned, with several consumers reporting that they received larger refunds due to the preparers identifying overlooked deductions. However, some reviews indicate a few disappointing experiences, particularly regarding rushed service and disorganization during visits. A couple of customers felt that the time spent on their appointments was longer than expected, which detracted from their overall experience. Despite these criticisms, the majority of feedback remains positive, showcasing Jackson Hewitt as a reliable choice for tax preparation.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Money & Insurance.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 4.2 out of 5 (good) | 100 out of 100 | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,060 |
12 reviews of Jacksonhewitt. Filter by what matters to you.
6 months ago
Had an issue with my state return after filing and they helped resolve it quickly without any additional charges. Really appreciate their follow-up service and willingness to help even after the initi... See more
6 months ago
Used them for both personal and small business taxes. They're knowledgeable about current tax laws and always file on time. Office is conveniently located with good parking.
6 months ago
Reasonable fees compared to other tax services in the area. The preparer caught an error I made on my W-4 and helped me understand how to fix it for next year. Solid service overall.
6 months ago
Clean office, friendly staff, and they handled my complicated business taxes without any issues. Filed electronically and got my refund in just over a week. Will definitely return next year.
Quick answers to the questions people ask most.
Jackson Hewitt provides comprehensive tax preparation services including federal and state tax returns, tax planning, and year-round tax advice. They offer both in-person and online filing options, with services for individuals, families, and small businesses.
Tax preparation fees vary based on the complexity of your return and services needed. Jackson Hewitt offers transparent pricing with no hidden fees, and you can get a free estimate before proceeding with your tax preparation.
Hours vary by location, but most Jackson Hewitt offices are open Monday through Sunday during tax season. Many locations extend their hours during peak tax season (January through April) and may have limited hours during off-season.
While walk-ins are welcome at most locations, scheduling an appointment is recommended to ensure availability and reduce wait times. You can book appointments online or by calling your local Jackson Hewitt office.
You'll need your Social Security card, photo ID, W-2s, 1099s, and any other tax documents you received. Also bring records of deductible expenses, prior year tax returns, and bank account information if you want direct deposit.
Yes, Jackson Hewitt offers refund advance loans that allow eligible customers to receive funds before their actual tax refund arrives. The advance amount depends on your expected refund and approval is subject to underwriting criteria.
Yes, Jackson Hewitt offers online tax filing through their website and mobile app. Their online platform provides step-by-step guidance and allows you to file from anywhere with internet access.
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Had an issue with my state return after filing and they helped resolve it quickly without any additional charges. Really appreciate their follow-up service and willingness to help even after the initial work was done.
Used them for both personal and small business taxes. They're knowledgeable about current tax laws and always file on time. Office is conveniently located with good parking.
Reasonable fees compared to other tax services in the area. The preparer caught an error I made on my W-4 and helped me understand how to fix it for next year. Solid service overall.
Clean office, friendly staff, and they handled my complicated business taxes without any issues. Filed electronically and got my refund in just over a week. Will definitely return next year.
Switched from doing my own taxes after my situation got more complicated with a new house and side business. The team here made everything simple and stress-free. They even gave me tips for next year's filing.
Easy to schedule an appointment online and the location is perfect for me. The tax preparer was thorough and found a few things that increased my refund. Only minor complaint is the office could use some updating.
Nothing spectacular but they got the job done. The appointment was on time and the preparer was competent. Fees were about what I expected. Would consider using them again.
Been using Jackson Hewitt for my taxes for three years now. The staff is knowledgeable and they always find deductions I would have missed. Quick turnaround time and fair pricing.
I was doing my own taxes for years but decided to try Jackson Hewitt this time. So glad I did! They found several deductions I didn't know about and got me a much bigger refund than I expected. Definitely worth the fee.
The tax preparation was accurate but the customer service could be better. Had to wait 30 minutes past my appointment time and the office felt a bit disorganized. The final result was good though.
Expected better service for what I paid. The tax preparer seemed rushed and didn't explain the deductions they were taking. Got my refund but felt like I could have gotten the same result doing it myself online.
The tax preparer was very thorough and explained everything clearly. My only complaint is that the appointment took longer than expected - about 2 hours for a fairly simple return. Otherwise satisfied with the service.
Jackson Hewitt provides year-round customer support and audit assistance. If you have questions about your return or receive correspondence from the IRS, you can contact their customer service or visit your local office for help.
Yes, Jackson Hewitt offers accuracy and maximum refund guarantees. If they make an error on your return, they'll pay any penalties and interest, and they guarantee you'll receive your maximum refund allowed by law.
You can find nearby locations using the store locator on Jackson Hewitt's website or mobile app. Simply enter your ZIP code or city to see addresses, phone numbers, and hours for locations in your area.
Jackson Hewitt is a tax preparation service company that provides income tax filing assistance to individuals and businesses. The company operates through a network of retail locations and offers services including tax return preparation, tax planning, and related financial services during tax season and year-round.
