Japan Crate is an online subscription service that offers a curated selection of Japanese snacks and candies delivered monthly to customers around the world. The company's primary focus is on introducing international consumers to authentic Japanese treats, providing a unique taste of Japanese culture. Each crate typically includes a variety of popular snacks, drinks, and occasionally, collectible items that reflect the latest trends in Japan. The target market for Japan Crate includes snack enthusiasts, individuals interested in Japanese culture, and those seeking unique gift options. The service appeals to both adults and children, making it a family-friendly option for those looking to explore new flavors. Through its user-friendly website, japancrate.com, customers can easily subscribe and choose from different crate options, ensuring a convenient and enjoyable experience for all snack lovers.
Japan Crate receives a mix of positive and negative feedback from consumers. Many reviewers express their love for the variety and authenticity of the Japanese snacks included in the crates, highlighting the excitement of receiving a box filled with unique treats.
Customers appreciate the fast shipping and the quality of the products, with some noting improvements since the acquisition by Bokksu. However, significant complaints arise regarding order fulfillment and customer service. Numerous people report long delays in receiving their crates, with some waiting months without any communication from the company. Issues with packaging and confusing subscription management also contribute to dissatisfaction. Overall, while Japan Crate offers delightful products, the inconsistency in delivery and customer support leaves many consumers frustrated.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 1,000 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 4.0 | 1 |
| Jun 24 | — | 0 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Their customer support is Madness 🔥 , never received a reply faster then 20 hours”
“First their shipment was stuck in customs, then the package was lost in transit (it hadn't even been provided to the...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Specialty Foods.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.9 out of 5 (good) | 100 out of 100 | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: Japan Crate is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 3.0).
500 reviews of Japan Crate. Filter by what matters to you.
I ordered the most expensive box available and they sent it in the most brightly packaged and labeled box imaginable. If you just google it you can tell what’s inside. My neighbor stole it and emptied the contents and left the empty box in the laundry room. I was offered no replacement or reimbursement. I would literally never order this again.
My last box of my three months subscription was the October Halloween box. Guess when I received it? 4 months later in February The two other boxes had similar time frames
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Two months later and I still don't even have one crate from the 3 month subscription I bought. I wanted to love this box, but it's been one excuse after another. I ordered Nov 24, 2023. After a couple of weeks I contacted them as I hadn't received notice it had shipped, and it was supposed to be a Christmas present. First their shipment was stuck in customs, then the package was lost in transit (it hadn't even been provided to the shipping company). At first they offered a $50 credit to cover the "lost" box. Why would I want to buy something else from a company that couldn't even ship what I originally ordered? After requesting they cancel & refund me for the boxes I never received, they refunded the last 2 boxes, but refused the 3rd as it was "still in transit." Again the shipping company hadn't even received it. Now it may be on the way two months later. But who knows when or if I'll ever get this one box. Which is super disappointing. On the plus side their support people are courteous and respond quickly.
Ordered on 28 November and almost 2 months later never received. It was going to be a Xmas gift. No communication from the company.
Ordered a Christmas promoted package Dec 02 2023. It's January 9th 2024. EDIT: It's now January 24thth still absolutely no useful tracking or ETA. They just keep insisting my package is stuck in customs, but no tracking detail actually shows this. Tracking shows they have only sent data about the package. I contacted the company who does their shipping directly and the personally confirmed they had not even received the package, so it's not a customs issue? I don't know why their support would be disingenuous about the real issue, multiple times. They can not provide accurate estimates when this will be shipped. Offered no refund or meaningful solution, but the worst is not being forthcoming and clear about the exact mistake or hold up. That is a massive red flag and I have no trust in this company now. This was a gift, and I get shipping international can be tough I do it for a job, but not being honest about what happened is a huge red flag and terrible support. I would avoid this company it's not worth the headache.
Ordered on Nov 15 and as of Dec 31st i have not received my box, Tried communicating with them and instead of getting a Human agent i was always responded with an AI which told me if i wished a Human to state so which i did in the next email and again was greeted only with AI responses. They are a shady company who oversell there products and don't have the capacity to fulfill in a timely manner or have the decency to communicate delays to their customers. I will never order from Japan Crate again and will be advising everyone else to do the same.
Ordered my Christmas box on November 26th and they shipped it on December 21st. I sent a message many times about my order, and at first the reply was pretty friendly and I thought they will ship it pretty soon. After that, I got different kind of messages how long the shipping will take. I understand holiday hurries, but what's the point to deliver a christmas box if you can't even get it on time? It was supposed to be a gift, which obviously will not be anymore. Also, they deleted my pretty casual comment on Instagram, when questioning the shipping time. Edit// Still nothing received on 4th of January. They won't refund the order, since it's already shipped. Howewer, the status of the package's tracking is not updating anywhere. 2nd Edit// 18th of January: A while ago they told me the package has been stuck at customs but is finally released. And now they answered, that the package may have been lost in transit and gave a 50$ gift card to their stores. Full refund would've been better 'cause I really have no trust to this company anymore. Better than nothing I guess.
Me han eliminado la opinión, así que vuelvo a publicarla: Cara para lo que es, tarda muchísimo y encima tuve que pagar impuesto de aduanas. Me he dado de baja y no volveré a comprarla. Además en la bolsa sorpresa aseguraban que entraban accesorios de una conocida marca de videojuegos o figuras y a mí me han traído cuatro dulces enanos, un pintauñas feos y unos palillos. 50€ tirados a la basura
Don't know where my order is. I have no shipping details. Order almost a month ago haven't received anything. Tried to contact customer service to get a status update on my order. Said they would get back in 2-3 days. No response.
I have been a subscriber with JC in the past. This time I subscribed in August and received my first Crate, which was good. Then I received no more crates. I contacted them each month and received a proforma reply full of platitudes. Despite being directly asked,they will not tell me when or if I will receive another crate in my subscription. They have lost my trust.
I order one Halloween crate and it never arrived, communication is not the best only email and it takes to long for a reply now I have 2 creates coming and I can’t cancel because I have to wait for an email, literally 2 months later I might receive 1 create
I ordered a 3 month sub on 15/09, hoping I'd receive all 3 in time for Xmas. It is now 3/11 (10 weeks since order placed) and I haven't even had one crate go out, let alone be received. I asked for an ETA and they copy/pasted a roundabout response with no actual dates. I asked for refund but they refused. Would not recommend this service, wish I didn't waste money on it.
Bought two boxes and received neither. One was on the 8th of October, and then the 22nd because they messed up. Now after almost 20 days they sent out the first one, a day later the remaining one. Both have shipping labels created but not received by the shipping company! Emailed them multiple times only to be told “sorry please wait” “Sorry shipping isn’t on us” “sorry” Basically they got me for 100$ and I know not to ever give this company money again. Photo does show how they kept saying it would be here and now it says “ready to ship” Edit: They said for some reason it wasn’t scanned but they have no control of if a box goes missing. I can get another box or store credit but no refund.
Ordered crate on September 26th. Their website, in their own words says "Express Delivery Method, Estimated Delivery: 7-10 Days". After said period of time passed, I contacted customer service, and they told me to wait UP TO 20 days after the ordering day. After that day passed they did indeed send a shipping label! ...Which said exactly the same as before. "Carrier awaiting pickup, not shipped yet." I received that label 5 days ago and has not changed since. I decided to order a different label of subscription box which also uses the same carrier (Japan Post) and surprise! They sent a direct shipping label the day after ordering and the crate got shipped 2 days after that. Don't bother with Japan Crate, you can find multiple reviews of people who haven't even received their July boxes yet well into September/October. I'll most likely request a refund from the bank since customer service didn't even reply about a refund when I tried asking about it, just dodged saying "Your box will be shipped soon, please wait!"
I ordered 2 months' worth of crates (Japan crate, inku, Doki Doki and Gacha Gacha) in June and July and still haven't received anything. Been trying to deal with their customer support team who said I would get the September and October crates for free instead and yet I still didn't get them or any tracking information. I have been emailing them again to fix this and they seem to have switched to an AI to answer customer queries and my issue has still not been resolved.
They kept telling me different things, such as, they can’t ship it to me, it has already been shipped to me, and that they will ship in a few days. Two weeks ago I got an email saying they’ve shipped it but I asked for my tracking number the other day and today they’ve said they haven’t shipped it. They don’t know what they are doing and I don’t know if I’ll even get my crate at this point.😞 When I asked for a refund they just avoided it. It’s been two months since I’ve ordered.
Japan Crate is an online subscription service that offers a curated selection of Japanese snacks and candies delivered monthly to customers around the world. The company's primary focus is on introducing international consumers to authentic Japanese treats, providing a unique taste of Japanese culture. Each crate typically includes a variety of popular snacks, drinks, and occasionally, collectible items that reflect the latest trends in Japan. The target market for Japan Crate includes snack enthusiasts, individuals interested in Japanese culture, and those seeking unique gift options. The service appeals to both adults and children, making it a family-friendly option for those looking to explore new flavors. Through its user-friendly website, japancrate.com, customers can easily subscribe and choose from different crate options, ensuring a convenient and enjoyable experience for all snack lovers.
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