Jaycar Electronics is an Australian electronics retailer that specializes in electronic components, tools, and technology products. The company serves both hobbyists and professionals by offering items such as electronic parts, cables, batteries, test equipment, and various consumer electronics accessories. Jaycar operates physical stores across Australia and maintains an online presence for customers seeking electronic components and related products.
Jaycar Electronics receives a mixed response from customers, with many expressing dissatisfaction regarding service and product quality. Numerous reviewers report issues with online purchases, including double charges and unresponsive customer service when seeking refunds.
Complaints about poor delivery and unhelpful in-store staff are prevalent, with some customers feeling dismissed or encountering argumentative attitudes. However, there are positive remarks about the staff's technical knowledge and helpfulness in certain stores, particularly when assisting with specific product inquiries. Additionally, some customers appreciate the aftersales service, highlighting effective warranty support. Despite a few positive experiences, the overall sentiment leans heavily towards negativity, reflecting significant concerns about customer service and product reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.4 | 45 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 1.0 | 1 |
| Nov 24 | 1.0 | 2 |
| Dec 24 | 2.0 | 4 |
| Jan 25 | 1.0 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | 5.0 | 1 |
| May 25 | 1.0 | 2 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | — | 0 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 45 most recent reviews.
“Superb aftersales service and warranty back up”
“Don’t let them sell you Concord cameras, terrible product with NO support system , badly designed app”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.4 out of 5 (poor) | 100 out of 100 | 2.9 out of 5 (fair) | 1.8 out of 5 (poor) | 2.0 out of 5 (poor) | — | 45 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.1 out of 5 (good) | 4.5 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | 5.0 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.5 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | — | −1% | 1,000 |
Bottom line: Jaycar Electronics is #5 of 5 on overall rating in this group. On quality, Mazuma Mobile scores higher (5.0 vs 2.0).
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Quick answers to the questions people ask most.
Store hours vary by location, but most Jaycar stores are open Monday to Friday 9am-5:30pm, Saturday 9am-5pm, and Sunday 10am-4pm. We recommend checking the specific hours for your local store on our website or calling ahead, as some locations may have extended or reduced hours.
Yes, Jaycar offers online shopping through their website with delivery options across Australia and New Zealand. You can choose from standard delivery, express delivery, or click-and-collect from your nearest store.
Jaycar specializes in electronic components, tools, cables, batteries, Arduino and Raspberry Pi products, car electronics, home automation, and DIY electronics kits. They cater to both hobbyists and professionals in the electronics industry.
Yes, Jaycar staff are knowledgeable about electronics and can provide technical advice and product recommendations. You can get help in-store, through their online chat, or by calling their customer service team.
Jaycar offers a 12-month warranty on most products and accepts returns within 30 days with proof of purchase. Items must be in original condition and packaging, and some restrictions may apply to certain products.
While Jaycar doesn't typically offer repair services, they sell replacement parts, components, and tools that can help with DIY repairs. Their knowledgeable staff can advise on suitable replacement parts for your electronics projects.
Yes, Jaycar offers educational pricing for schools, universities, and training institutions. They also provide volume discounts for bulk orders and have special pricing arrangements for trade customers.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 36% of recent reviews are 4–5★ and 62% are 1–2★.
You can contact Jaycar through their website's live chat, email customer service, or call their head office. Each store also has direct contact details available on the store locator on their website.
Yes, Jaycar stocks a wide range of Arduino boards, Raspberry Pi computers, shields, sensors, and accessories. They also carry compatible components and starter kits for electronics enthusiasts and educators.
Yes, Jaycar can often special order items that aren't currently in stock. Contact your local store or customer service to inquire about availability and estimated delivery times for specific products.
Jaycar Electronics is an Australian electronics retailer that specializes in electronic components, tools, and technology products. The company serves both hobbyists and professionals by offering items such as electronic parts, cables, batteries, test equipment, and various consumer electronics accessories. Jaycar operates physical stores across Australia and maintains an online presence for customers seeking electronic components and related products.
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