Kings Property Management operates as a local estate and letting agency based in Staines, offering comprehensive services for property sales, rentals, and management. The company specializes in assisting homeowners and landlords throughout the property transaction process, ensuring a high standard of service with a focus on client satisfaction. Their offerings include free property valuations, expert marketing strategies, and access to a database of pre-qualified tenants to facilitate quick rentals. Targeting both first-time landlords and experienced property investors, Kings Property Management aims to maximize rental returns and minimize stress through effective property management solutions. The company is committed to guiding clients through the complexities of real estate transactions, ensuring compliance with legal requirements and addressing maintenance needs. With a focus on local market insights, Kings Property Management strives to be a reliable partner for anyone looking to buy, sell, let, or rent properties in Staines.
Kings Property Management receives a predominantly negative reception from customers, with many expressing frustration over poor service and unprofessionalism. Reviewers frequently cite issues such as unreturned deposits, lack of communication, and inadequate property management, leading to claims of the company being a scam.
Specific complaints include properties not being cleaned or made safe before tenants moved in, as well as misleading rental valuations and excessive viewing arrangements without quality tenant criteria. However, some customers do highlight positive experiences, praising the great communication and responsiveness of staff like Gergana, who is noted for her professionalism and assistance in securing rentals.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.2 | 11 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 1.0 | 1 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 11 most recent reviews.
“Gergana with Kings has been amazing with chasing the referencing company and helping me get into my flat ASAP”
“Bunch of thieves, 5 weeks later still no deposit back, every phone call it’s excuses, good luck getting a penny back,...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Services.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 2.2 out of 5 (poor) | 67 out of 100 | 2.0 out of 5 (poor) | — | 11 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | — | 1,129 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | +1% | 1,000 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | −71% | 618 | |
| 3.1 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | — | 596 |
Bottom line: Kings Property Management is #5 of 5 on overall rating in this group. On service, Prime Property Management scores higher (4.8 vs 2.0).
11 reviews of Kings Property Management. Filter by what matters to you.
Over a year ago
ABSOLUTELY TERRIBLE!! A GIRL CALL JAZMI CONTACT ME, 0 INTERES IN RENTING ABSOLUTE CHEEKY ,SHE ASK ME HOW MONY I HAVE SAVED...AND THEN SHE ASK ABOUT LTD,I HAVE TO EXPLAIN HER,UNBELIEVABLE THAT THEY ARE... See more
Over a year ago
Great communication and always resolves issues immediately.
Over a year ago
Scam scam run run 🚨🚨🚨 This company promises you the rental then cancels then offers you one he can’t get a tenant in he is a liar I have reported them took me lots of time to get money back lost m... See more
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Bunch of thieves, 5 weeks later still no deposit back, every phone call it’s excuses, good luck getting a penny back, tried to charge us for the landlords dirty curtain, had mould issues the entire tenancy, no hot water, rat problems, disgusting agent
ABSOLUTELY TERRIBLE!! A GIRL CALL JAZMI CONTACT ME, 0 INTERES IN RENTING ABSOLUTE CHEEKY ,SHE ASK ME HOW MONY I HAVE SAVED...AND THEN SHE ASK ABOUT LTD,I HAVE TO EXPLAIN HER,UNBELIEVABLE THAT THEY ARE PAYING A SALARY TO SOME ONE SO UNPROFESSIONAL !! IM SURPRISED YOU ARE STILL MAKING MONY IN THIS COMPANY.
Great communication and always resolves issues immediately.
Scam scam run run 🚨🚨🚨 This company promises you the rental then cancels then offers you one he can’t get a tenant in he is a liar I have reported them took me lots of time to get money back lost money from geting accountant to fill his fake credit check he if you look on trustpoilet he has 2 stars and clearly the 4 good ones on this google are fake please run a mile find a real estate agency also found out his awards are fake hopefully someone open one in that area soon as this scam is because he only one in village and people scared of him caused my family mental destress.. I have filed for the company to be investigated Please pass on and share no body shud be stolen from from a company. James love CEO Love-corporate.com Any questions. please contact me on my instagram jameslove.1983
Not good. They have their own silly rules.
AVOID! If there was a zero star, then I would give zero. Kings Lettings normally undervalue the rental value and try to arrange as many viewings with no quality tenant criteria. They purposefully lie to prospective tenants in order to get the deal. They use a model like agent as a way to TRAP any prospective tenants.
DO NOT USE. Appalling customer service. We let a property with our small dog and two small children. The day we moved in it was apparent that it had not been properly cleaned or made safe. The garden was a tip and was unable to let my dog or children out for months. We realised very quickly that the heating and hot water didn't work well. We reported... And reported... And reported... Eventually four months later they decided somebody could come and have a look. By this time we were in minus temperatures and the house would heat to a maximum of 13 degrees. The water was tepid and not hot enough to kill off any germs. The plumber that came round said that the agents had been told time and time again it won't work properly because of the plumbing... But they still let it this way. We were so unwell that I couldn't work. My daughter had constant chronic flu like symptoms. I was put on an urgent ent cancer referral because of how unwell I was. There was mould in the bathroom, conservatory, my bedroom wardrobes, my daughter's room and most of the windows. Oliver king - the very unhelpful, politician like owner who inherited daddy's business struggles with customer service and advised us he could give us some cleaning tips... Obviously we had been cleaning it and it kept coming back. We had a gas safety inspection from one of their contractors - he stood Infront of the boiler and did nothing and signed it off as safe. he put the thermostat on top of the radiator and said look, all is fine... So we asked for another contractor.A matter of weeks later another engineer came and condemned it as it was unsafe. This put our family in danger. We had to have a new boiler as the old one now was unsafe to use. We ended up demanding to have alternative accommodation while the boiler was done as it was 5 degrees in our house. They reluctantly gave us one room in a Travelodge for a family of four and a dog.... Eventually the new boiler was fitted and it still didn't work properly. It was 17 degrees maximum which isn't even room temperature. We were stuck, we couldn't afford to move and couldn't complain anymore as we were worried about unfair eviction. We took out a huge loan just to get out as our health was so so so bad. Just to get out of this situation we had to keep our tenancy with kings for two months until the end of our notice, plus two months rent at our new home, plus the deposit. We told Jeanette before we left that we felt really sorry for the new tenants and that something had to be done about the mould and heating. She told us to leave the wardrobe doors open instead of investigating. Which we did anyway. They have no care for health and wellbeing. Just money. Early Jan there was a mains water leak through the ceiling. Jeanette blamed us saying it was our fault for not having the heating on after we moved out. We got our own plumbers report which stated that it was due to an old part which was so old it was brittle and had snapped causing the leak and the heating wouldn't have helped as there were no heating pipes in the loft and no insulation. Jeanette ignored all our emails of evidence and all our questions. We went into the loft to take a look and found the cold water storage tank was filthy and full of debris. It was disgusting. We were washing in that and breathing in the spores. Again, Jeanette ignored us. We are awaiting our environmental health report. Absolutely disgraceful. We complained and Oliver just wasn't interested at all. They tried to take our entire deposit to try and cover their contractor fees and the landlords insurance excess. Which we had to continually dispute until the speak of legal action miraculously made them decide to return our entire deposit. Which proves they were just trying to extort our hard earned money even after having to lose so much money just to get out of the situation. They side with landlords not tenants. Horrible company
Kings lettings Staines should be investigated by the authorities. Most likely by the SFO. It is time rouge agents like kings lettings Staines be brought to book. Enough of exploiting prospective tenants, using their hidden clauses/ terms and conditions to deprive struggling folks of their hard earned cash. I have sought counsel and I will not rest until kings lettings refunds my £350. Straightforward organizations charge an admin fee if things don’t work out, and refund the customer their balance. A bunch of crooks.
Gergana with Kings has been amazing with chasing the referencing company and helping me get into my flat ASAP. She has always been professional, kind, and helpful. We have been in constant contact about the flat and she has kept me updated every step of the way. She's awesome and they are lucky to have her!
I have used Kings lettings for over 10 years for a number of my rental properties, I have always found them to be professional, honest in their appraisals and efficient. I have never had a problem with a tenant introduced by Kings.
I let a property via Kings Maidenhead for many years while I was living abroad. It turned out that they had let the property fall into disrepair. They had also allowed the tenant to install all sorts of things without authorisation. The tenant made changes to the electrical wiring. The tenant even installed a large wooden lean-to on the side of the property without Kings even noticing. Kings had obviously not been doing the periodic visits that they should have been doing. When I questioned this they said that there had been communications difficulties with the tenant, who was from abroad. That is not a good enough excuse. Anyway, I decided to stop the management of the property by Kings. I showed another local agent around the property, hoping she would manage the letting, but she said it was in such a state of disrepair that she wasn't willing to take it on. I had to spend about £15,000 to get the property into a state where it could be re-let and another agent took it on and all is now well, no thanks to Kings.
Kings Property Management operates as a local estate and letting agency based in Staines, offering comprehensive services for property sales, rentals, and management. The company specializes in assisting homeowners and landlords throughout the property transaction process, ensuring a high standard of service with a focus on client satisfaction. Their offerings include free property valuations, expert marketing strategies, and access to a database of pre-qualified tenants to facilitate quick rentals. Targeting both first-time landlords and experienced property investors, Kings Property Management aims to maximize rental returns and minimize stress through effective property management solutions. The company is committed to guiding clients through the complexities of real estate transactions, ensuring compliance with legal requirements and addressing maintenance needs. With a focus on local market insights, Kings Property Management strives to be a reliable partner for anyone looking to buy, sell, let, or rent properties in Staines.
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