Leonardo Hotels operates a comprehensive online platform that offers a selection of over 294 hotels across Europe, the UK, and Israel. Catering to both leisure and business travelers, the company provides a user-friendly booking experience, enabling customers to search for accommodations based on their preferred destinations and dates.
In addition to standard hotel bookings, Leonardo Hotels features the AdvantageCLUB loyalty program, allowing members to earn points for free stays and enjoy exclusive discounts. The company emphasizes a price match guarantee and secure online payment options, ensuring transparency and peace of mind for its customers. With a diverse range of hotels, Leonardo Hotels aims to meet the varying needs of travelers seeking memorable experiences in vibrant city locations.
Leonardo Hotels receives a mix of feedback, with a significant portion of reviews highlighting serious concerns. While some customers praise the friendly staff and the quality of certain hotel locations, such as the Leonardo Hotel Gateshead Quays and the Leonardo Royal Düsseldorf, many others report disappointing experiences.
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Common complaints include poor service, with guests struggling to reach reception or room service, and issues with room cleanliness and maintenance. Several reviewers express frustration over booking errors and inadequate responses from management regarding reimbursements. Additionally, there are alarming reports of theft and bed bug infestations. Overall, while there are positive experiences, the majority of reviews reflect dissatisfaction with service and room quality, leading to a predominantly negative sentiment.
Awful. Stayed at leonardo St. Paul’s. The hotel itself and facilities are nice. However, They gave us a room with a huge stained damp patch and dripping ceiling, room was also not cleaned to a acceptable standard, hairs all over the place. Don’t understand how the room could be given the okay by anyone for paying customers to stay there. Shocking condition for a 4* hotel. Took hours to give new room keys which ruined our plans for the evening. No compensation given for the inconvenience. Not even a free drink or late checkout. Friendly staff yet customer service is appalling.
I cannot fault this hotel for the stay , it was clean & good size room . What I do object to is when I needed the managements help when something went missing from my bags when checking out to view CCTV footage , they told me to go to the Police , when I did , the police went to the hotel they shrugged it off & said they had erased the footage! I registered this within the week after I realised item missing , had not been anywhere & came straight home after check out. It is not an item you would take anywhere. I found the Operations Manager extremely unhelpful & serious lack of interest when I needed her help. Do not let the guards at this hotel which are outsourced by G4S insist you cannot accompany your luggage on check out .
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Booked this lovely hotel and due to the tier system the wedding was cancelled, but sadly a month later still waiting for my refund. Funny how they could instantly take the money from me. Telephone system almost impossible and when do get through to someone they are not much help.
Making customers pay twice for the same booking is illegal!!
I booked an executive suite for my son. When he arrived he was told there was no booking. My son was made to wait outside the hotel for over an hour. My son suffers from PTSD. My son was made to pay again because the hotel did not go into the computer to retrieve the booking details. He paid twice for the same booking. This constitutes THEFT!
Bitten by black flies in Southampton hotel. Awful manager who lacked empathy and reason. Tired rooms in urgent need of renovation, poor hygiene and facilities. Glad we got out, found somewhere else and didn’t stay.
Ich habe ein Zimmer mit der Möglichkeit zur kostenlosen Stornierung gebucht. Nachdem ich storniert hatte, wurde mir mein Geld jedoch nicht zurück überwiesen und ich habe erst über die PayPal Konfliktlösung nach mehreren Monaten mein Geld zurück erhalten.
Nie wieder dieser Verbrecherverein! Unseriös pur!
God og udførlig check-in ved ankomst sen eftermiddag.
Vi blev automatisk opgraderet til et større værelse uden ekstra omkostninger.
Hotellet er gammelt og noget mørkt både indvendig og udvendig.
Værelset var uden air-condition og meget varmt.
Støj fra motorvejen grundet at vinduet skal være åbent pga. varmen.
Køleskabet køler ikke særlig meget.
Parkeringsgebyr på Euro 8,- pr. døgn er lidt for højt grundet stedets beliggenhed et stykke udenfor Hamburg midtby.
Restaurantens retter indebærer ikke et rigt udvalg og priserne er lige en tand for høje.
Bl.a Euro 3,- for 2 cl. sodavand/frugtjuice er alt for meget.
Morgenmaden er acceptabel, men ikke prisen værd.
Stayed Here With My Wife. Hotel Is Very Nice And In A Good Spot In London. The Staff Are Great And The Rooms Are Nice.The Bed Was Fantastic And A Great Nights Sleep.The Shower Was Good Also. The Covit Safety Was Good . I Would Like To Say A Big Thank You To HOELIA Front Desk For All Your Help . michael and marelyn
In der Corona Krise Kunden keine realistische Alternative zu Prepaid Reservierungen anzubieten und zu raten umzubuchen ist für mich aus Kundensicht eine Bankroterklährung. Vielleicht kann mir Leonardo Hotels ja einen Tip geben, wann ein guter Zeitpunkt für einen Städtetrip nach Amsterdam ist? Ich weiß es leider nicht! Die Folgen ohne Alternative auf den Kunden abzuwälzen empfinde ich als gierig und unfair!
Wir waren im Leonardo Hotel Berlin Alexanderplatz
Zimmer waren in Ordnung (Größe/Sauberkeit/Ausstattung usw.)
Die Bahnanbindung war gut, alle 2 Minuten kam eine Bahn, man konnte vieles auch gut zu Fuß erreichen.
Preis-/Leistungsverhältnis eher nicht so top, haben für 3/4 Nächte knapp 460€ bezahlt (nur Übernachtung)
definately not 5 star quality - would not reccomend nor book it again
We stayed with Leonardo St Pauls London from 2nd to 6th January. I booked the hotel as it was promoted as a 5 start hotel but we were very disapointed. We were first given a room which was dirty (got pictures) and was moved to another room which was slightly better, but smelly. During the stay the room was not cleaned properly. Used cups and glasses were left, no vacumcleaning, no toilet cleaning. when I asked for cleaning three poeple from cleaing came and took half of the used crocekry and used a towel to clean the desk. Even the Firealarm went off one of the nights and ruined our sleep. No open minibar in the room and I had to pay 15£ to open it to put milk in the fridge. Allthough the room was for 4 people it had towels and crocekery for two people and I had to ask for clean ones every day. never would I reccomond this hotel nor book it again. It´s definately not a 5 star quality. Tried to write an email to their contact adress but no message can be sent.
We arrived and the room was freezing cold, contacted reception who advised us this is due to the hotel being eco and to wait 20minutes. Called an hour later to inform them that it still wasn't working to which we were told it won't work and we need to move rooms, moved down to a basic room on the second floor with under half the amenities we had in the room we originally booked, dust everywhere and t.v not working properly. Contacted reception who told us they did not understand why we were moved to the second floor however we were told this was the manager's decision and it was the manager we spoke to! The manager then said he will change our room again and gave us a room on the 4th floor, this time with no sea view which is what we specifically requested and paid for originally, due to the time being so late and having changed rooms twice we accepted this room. By the time we moved our luggage it was gone 11.30pm and therefore our evening away to relax ended up being stressful and we spent the evening moving to multiple rooms! Really unhappy with this stay as I have stayed at this hotel multiple times in the past and could never fault their rooms and customer service but I now feel this has really gone downhill and it is not acceptable how our issue of no heating was dealt with, this is definitely not what you expect when staying in a high standard hotel and we won't be returning In the future.
Hello,
I am contacting regarding a complaint.
Myself and my girlfriend came to stay at your Holborn Jury's Inn hotel Saturday 7th September and we were appalled at not only the size of our room, but also the decor and arrangement, especially when comparing it to the images we saw advertised online and we could not even open a window.
I complained to the reception and after a lot of effort to get my point across, we were finally offered a room at your sister hotel in St Pauls were we took a taxi paid for by the hotel, which we were grateful for, however, when we arrived at the hotel, although the room was a lot nicer than the previous room, we found hairs in our bath along with rust marks, there was also no option to open a window, which is not great for my girlfriend due to her being asthmatic.
When I explained this to the reception, they advised that there are no rooms with windows that can be opened, which was a complete lie, as we could clearly see from the court yard that there were rooms with windows that had handles to open.
in addition to this, I visited the bar in the evening and it was late and empty, so I politely asked that the bar Tv be turned up so I could hear the fight that was on since I had bet on this fight and was told that it is not possible as he had no control on this, so I went to the reception to ask if this was true and the receptionist showed me how to turn the tv up manually by the tv, which I did, then the barmen, came over 10 minutes later and actually turned the tv back down by remote, after telling me he had no control over! This was the second lie told to me by your staff within a day of being at the hotel, not even a day, an evening.
After having to go to the other side of London to where we initially booked our stay, this is utterly unacceptable!
The next day, we visited the spa after checkout. when I went into the changing rooms, and the water cooler was empty and my girlfriend confirmed that the ladies was also empty, so after 45 minutes of being in the spa. I went back to check the water had been topped up and it was still empty. I took the walk to the spa reception and the women was unbelievably rude about the situation. I asked her to refill the water cooler and she responded saying that she could not leave the reception area and when I went to go to get some water from the only available place, which was the relaxing room, I was rudely told I am not allowed to go in there. Her colleague even came back into the spa area after to personally apologize for her colleagues rudeness, so this is not just me being an awkward customer. in addition to this, upon leaving the spa area, the same rude women, was very ignorant upon our departure.
We are utterly appalled at the treatment we have received from what we thought was a reputable hotel chain and we can not stress enough, how this has affected what was meant to be a romantic night away.
Please contact us immediately.
Kind regards,
Robert Fletcher
Leonardo Hotels operates a comprehensive online platform that offers a selection of over 294 hotels across Europe, the UK, and Israel. Catering to both leisure and business travelers, the company provides a user-friendly booking experience, enabling customers to search for accommodations based on their preferred destinations and dates.
In addition to standard hotel bookings, Leonardo Hotels features the AdvantageCLUB loyalty program, allowing members to earn points for free stays and enjoy exclusive discounts. The company emphasizes a price match guarantee and secure online payment options, ensuring transparency and peace of mind for its customers. With a diverse range of hotels, Leonardo Hotels aims to meet the varying needs of travelers seeking memorable experiences in vibrant city locations.
