Leonardo Hotels operates a comprehensive online platform that offers a selection of over 294 hotels across Europe, the UK, and Israel. Catering to both leisure and business travelers, the company provides a user-friendly booking experience, enabling customers to search for accommodations based on their preferred destinations and dates. In addition to standard hotel bookings, Leonardo Hotels features the AdvantageCLUB loyalty program, allowing members to earn points for free stays and enjoy exclusive discounts. The company emphasizes a price match guarantee and secure online payment options, ensuring transparency and peace of mind for its customers. With a diverse range of hotels, Leonardo Hotels aims to meet the varying needs of travelers seeking memorable experiences in vibrant city locations.
Leonardo Hotels receives a mix of feedback, with a significant portion of reviews highlighting serious concerns. While some customers praise the friendly staff and the quality of certain hotel locations, such as the Leonardo Hotel Gateshead Quays and the Leonardo Royal Düsseldorf, many others report disappointing experiences.
Common complaints include poor service, with guests struggling to reach reception or room service, and issues with room cleanliness and maintenance. Several reviewers express frustration over booking errors and inadequate responses from management regarding reimbursements. Additionally, there are alarming reports of theft and bed bug infestations. Overall, while there are positive experiences, the majority of reviews reflect dissatisfaction with service and room quality, leading to a predominantly negative sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.2 | 272 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.3 | 6 |
| Sep 24 | 1.2 | 6 |
| Oct 24 | 2.8 | 6 |
| Nov 24 | 2.2 | 5 |
| Dec 24 | 2.4 | 7 |
| Jan 25 | 1.3 | 8 |
| Feb 25 | 1.8 | 5 |
| Mar 25 | 3.0 | 4 |
| Apr 25 | 3.3 | 3 |
| May 25 | 1.9 | 7 |
| Jun 25 | 2.3 | 8 |
| Jul 25 | 2.7 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 272 most recent reviews.
“We recently visited Leonardo Bristol for a concert”
“Disappointing”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.2 out of 5 (poor) | 100 out of 100 | 2.3 out of 5 (poor) | 1.5 out of 5 (poor) | 1.7 out of 5 (poor) | +27% | 272 |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.1 out of 5 (poor) | 2.6 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Leonardo Hotels is #5 of 5 on overall rating in this group. On booking, Alfa Travel scores higher (4.5 vs 1.5).
272 reviews of Leonardo Hotels. Filter by what matters to you.
the worst club to be part of i booked a reservation on my points got a confirmation but the their hotel still charged my cc for the full cash price been onto to them both neither of them care and they stll havent refunded my cash avoid this group there are many other hotels and hotel groups who actually care about their frequent customers
wir sind seit 13.5.2023 in einem sogenannten Komfortzimmer - die Heizung ist kalt wir haben wegen der Kälte kaum geschlafen und haben gefroren hat niemanden interessiert kassieren nur hab noch nie so schlecht genächtigt mit Socken schal und dicker jacke im Bett kein Service keine Reduzierung angeboten friss vogel und stirb is eh schon bezahlt nassieren und keine Leistung bereue es im Hotel Leonardo gebucht zu haben jede einfache Pension wäre warm und besser gewesen Dr. Mercedes Zsifkovics
Exeter Leonardos. Reception staff helpful and polite. Room small, basic but clean and fine for 1 night. However we made the mistake of eating there. Ordered a meal and was told we would probably need to order sides as it was 'small' even though £14.50 each. Nice but small and the side of chips ordered were tiny amount of French fries. Decided to have dessert as we were still hungry, waited over 30 minutes after receiving menu and no one to take order so gave up. When we paid the bill (at the bar) as no one came to the table we mentioned the wait and were told sorry but were very busy. We were the only customers in the restaurant so it was only the bar that had guests. Seemed to be plenty of staff wandering about. Won't return and luckily it was only for a 1 night stay for a hospital visit the next day.
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After almost 1 week I still didn’t receive the key of my flat, I asked to be sent it to me and they said yes at the end, and that they will send an email to confirm but I never received anything. It has been 1 week, and this is becoming really a joke.
it doesn't compare to other Leonardo hotels. I asked for my rooms to be placed together they were put on completelv different floors the receptionist was rude about it . threw my card key at me and said there's nothing I can do. there was no apology nothing. I worked in customer service for a long time and this is not the service I would provide nor is it the service l've come to expect from Leonardo hotels. The bathtub was dirty and stained with was I guess to be an adhesive bath mat. there was dust everywhere even on the pillows I assume the pillows were placed on the floor when the bed was being made. I have yet to receive a reply to the emails I have sent to customer service it goes to show that they just do not care.
We stayed at the Leonardo Hotel in Sheffield for one night. It was perfect. Hotel clean, close to the train station though generally up hill walk, and reception staff friendly. Room was big, clean, bed comfy. You could open windows, set temperature and the management left a nice little card and a couple of gin and tonics which was such a nice touch. The TV worked well, hair dryer and good assortment of teas etc in the room. Definitely stay here again.
Belfast Formerly Jury's Inn - and NOT to be confused under any circumstances. The words 'Customer Service' are just a spelling test for this lot, they do everything they possibly can to avoid being of use or service. One expects this in a budget hotel, but they're charging the prices for this place. There are NO creature comforts in the rooms - want water, any toiletries etc? buy at reception - you can't put anything on your room, bars, water, etc are all paid upfront. My sister had a double with a sofa bed - when her son visited unexpectedly, they were unable to update the booking at reception, and she had to cancel her booking and rebook online, can you credit it? Every single thing has been pared to the bone, only the location was convenient. Will be trying elsewhere in future, frankly, you're as well off in a Premier Inn.
I will begin my review with a big thank you to the staff and I would like to give special thanks to Adam and Kate for being so great, providing us with a memorable and great experience. We felt the place became like a second home. Early March we had issues with our boiler so we had to book a hotel and we are so glad it was Leonardo, Hinckley. Later in March once again our boiler broke and we had to book a hotel with extending every night for around a week. Adam and Kate were amazing with professional and friendly service, from ensuring we stayed in the same room to going above and beyond for us during our stay. Despite March being such a stressful month due to their service we were able to enjoy the facilities and food the hotel has to offer. In April 2018 we stayed at Leonardo Hotel in London Tower bridge when I met my now fiancé. Leonardo Hotel will now have further meaning for us - time and time again proving to have great facilities and amazing staff. It’s safe to say when booking a hotel Leonardo Hotels will always be our first choice. Thanks again.
I stayed at Leonardo Hotel Watford between the 21st - 23rd March 2023. On first impression the hotel was like any other reasonable corporate hotel, however, this hotel is disgracefully poor and senior management has an awful attitude. Whilst there on the 21st March I went out one evening, leaving some personal belongings in the room that I believed to be secure. On return to the room it was quite evident that my room door was ajar. Inside I found to my dismay that around £550 of personal belongings were missing. As anyone who has been in this experience before may be able to empathise with, this was a traumatic and sensitive situation that needed to be handled with a degree of empathy. This is not what was received. The Deputy General manager was quick to blame myself for this event and then throughout the day continued to avoid me - quite literally ducking and diving away from me. I eventually departed the hotel with responses from the hotel fading away. I had raised the following issues: - Fire doors not compliant due to the closing device not working effective - Fire doors not being compliant due to irregular gaps around the frame leaving the passage of smoke to freely pass into the room in the event of a fire - A security procedure that allows anyone on the street to access any floor, lobby and even in my case bedroom! - No cameras outside the entrance lobby's or corporate event rooms The police have even confirmed to me that there have been "a spat" of burglaries since my experience last week. If you do, it may cost you more than you expect and the subsequent events will be messy!! DO NOT USE LEONARDO HOTELS FOR YOUR OWN PROTECTION!
Stayed a couple of nights with my wife Room was extremely comfortable and clean. Staff were very polite useful and the food was fantastic.
Emailed to ask a price for 1 night stay, room only, with 6 nights parking at E. Midlands. Had to follow this with 4 more emails to communicate our requirements !!!! THEN we were quoted for room AND breakfast despite our departure time of 5am!!!!! Left me wondering if they have ANY customer advisors who understand English???????? Soooooo frustrating. MUCH easier to book a Premier Inn and separate parking as I doubt we will EVER have a a quote for what we need.
We stayed at the leonardo hotel oxford. We loved the proximity to Oxford City centre,, only 11 minutes away by bus. We loved the bedroom, and was able to upgrade for 4 quid a night,, amazing. We thought the cleanliness overall was really good, i loved the shower and especially as it was anti slip. The breakfast was really good , and had great gluten free options well worth the price, and set us up for a day sightseeing. There were a couple of things which would be helpful, such as having leaflets for tourists at hand, or someone with local knowledge to point us in the right direction
If it was just about the Southampton hotel it’s a lovely hotel and rooms are clean but the hospitality staff are shocking. We had room meal allowances and one night it was a voucher, next night we gave a room number, 3rd night it was a buffet and tonight we got a menu at the desk and asked to tick x1 main, x1 dessert x1 drink which we did. When we queried where our drinks were they said it’s not in the budget but we had been told to tick our options with no mention of only tick 2 options. The drinks were delivered after explaining we were not given the info correctly. I had selected rice with my chicken and it arrived with chips but I was past the point of having it changed! Staff running around like headless chickens and felt like we were an inconvenience.
Stayed at the Leonardo Hotel in Tower Hill [London] and it was great. Very helpful staff, great swimming pool and heath facilities. Excellent room, a breakfast that is superb. It's an ideal location to tour from. Please note that internet deals at this hotel do not make clear if breakfast is included or not. You should clarify this when booking.
We stayed at leanardo St. Paul’s for 1night on March 4 For my birthday. First impressions was lovely staff were helpful and friendly Nice welcome drink on arrival It was just a shame there were a few niggle issues that because we only stayed 1 day we didn’t complain as well as the staff were lovely But the room we had 226 nice room but needs freshening up scuff marks on wall under tv Coffee machine didn’t work extractor fan didn’t work And shower screen over bath really needs to be longer as floor gets soaked every time These were minor issues but bed was lovely and comfortable and room was quite Breakfast was nice but had an issue we were told to wait and taken to our table which was in a nice position and told if we wanted omelette to just tell are table number which was great . We both went to get coffee on are return a ladie was sitting at our table we explained it was our table however she said it was hers we complained to a waitress and was told nothing she could do , a sorry and I’ll find you another table would have been nice How ever this was a single experience and all other staff were more than helpful Breakfast food self service but nice We also used the pool very nice hot tub good but shame steam room was not working at all and had holes in ceiling where lights were missing After a night out we had drinks at rooftop bar again staff lovely and view fantastic Over all had a nice time and would stay again but we were paying good money for 1 night and wanted everything to be perfect
Leonardo Kolymbia Resort Rhodes, Rhodes, Greece This hotel is amazing, we loved the food choice, the staff were exemplary from the cleaners to the management, they went over and beyond to make our holiday truly amazing. Thankyou. Special thankyou to Goula, Panos, George and Manolis.
I stayed at the Leonardo Hotel in Netanya. Worst hotel that I have ever stayed at. Room was dirty, staff were rude and had horrible roof top swimming pool. Avoid
Friendly staff. Great location. Room was big and comfortable. Breakfast was delicious with great variety. Really enjoyed my stay
Stayed at the Leonardo Piccadilly. Extremely happy with the service, friendly staff and nothing is a problem. Hotel is clean and vert comfortable. Rooms are modern and impressive. Would definitely recommend and will certainly stay again.
I booked online for 15.2.23. Ialso checked in online .When I arrived the manager was there at reception who told me there's no room available. He did not give reasons.He arranged at midnight taxi to go to Leeds .this was outrageous service.If they didn't have rooms h9w did they allow booking.I could not sleep at all due to late night check in and had to wake up early to go to work which was 17 miles away.They did not offer to book local hotels which was shameful. Many others were also affected .
Leonardo Hotels operates a comprehensive online platform that offers a selection of over 294 hotels across Europe, the UK, and Israel. Catering to both leisure and business travelers, the company provides a user-friendly booking experience, enabling customers to search for accommodations based on their preferred destinations and dates. In addition to standard hotel bookings, Leonardo Hotels features the AdvantageCLUB loyalty program, allowing members to earn points for free stays and enjoy exclusive discounts. The company emphasizes a price match guarantee and secure online payment options, ensuring transparency and peace of mind for its customers. With a diverse range of hotels, Leonardo Hotels aims to meet the varying needs of travelers seeking memorable experiences in vibrant city locations.
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