Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	2.2	272	100%	-0.4	● Low

2.2 / 5 overall

272 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jul 2025.

Last 3 months: 2.2▼ 0.4
12-month avg: 2.1
All-time: 2.2
Category avg: 4.0

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Booking	Value	Trend	Reviews
Leonardo HotelsThis company	2.2 out of 5 (poor)	100 out of 100	2.3 out of 5 (poor)	1.5 out of 5 (poor)	1.7 out of 5 (poor)	+27%	272
XO HOTELS AMSTERDAM	4.2 out of 5 (good)	100 out of 100	4.2 out of 5 (good)	3.5 out of 5 (good)	3.8 out of 5 (good)	—	1,083
Bastion Hotels	3.6 out of 5 (good)	100 out of 100	3.1 out of 5 (fair)	2.1 out of 5 (poor)	2.6 out of 5 (poor)	−14%	918
Evolution Travel	4.9 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	—	—	—	1,109
Alfa Travel	4.6 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	4.5 out of 5 (good)	4.6 out of 5 (good)	—	1,069

Bottom line: Leonardo Hotels is #5 of 5 on overall rating in this group. On booking, Alfa Travel scores higher (4.5 vs 1.5).

Maxim Kremenetskiy

1 review

Oct 8, 2022

Leonardo hotel - Inadequate person on duty at the desk…

I’ve stayed in Leonardo Hotel Dusseldorf city center 6 times due to treatment of my mother against cancer. Generally this is a good hotel but on Oct 8th / 21.30 lt Iwas shocked by inadequate behavior and incompetency of the desk person. On the evening of this day I intended to complete check out formalities because on next day / early morning hrs I had to join my flight. I’ve shown to the person on duty at the desk copies of bank notifications about my payments for the hotel charge, total in amount of Euro 354. This amount was deducted from my bank card However he was unable to understand the reservation / payment process and he made another reservation from my bank card in amount of Euro 354 and this amount was immediately deducted from my bank card again. It means I’ve paid a double charge Euro 708 instead of Euro 354. I’ve shared with the desk administrator all three notifications from my bank about hotel payments but he told that only his reliever at 0600 AM hrs on the next day is able to settle this issue . On my request to resolve it now due to lack of time tomorrow morning he just stopped to talk to me and then threatened to create troubles against me if I do not stop to claim back my overpaid amount Euro 354. Besides incompetency, his behavior was rude and not friendly at all. I presume that 4 stars hotel should keep more polite and competent staff on duty in the evening hrs . I’ve mailed a claim to Advantage Club administration about this case and to Leonardo hotel support team as well . I hope on their prompt response but in any case , self is a very dissappointed by a such a behavior and actions of the desk administrator. What I’ve met on Oct 8th / 2130-2200 hrs, there was a gang of one national personnel (desk administrator and a barkeeper who was called by a desk administrator) acting AGAINST the visitor, rather than a qualified personnel whose purpose is to provide a high quality service.

Report

Month	Average	Reviews
Aug 24	1.3	6
Sep 24	1.2	6
Oct 24	2.8	6
Nov 24	2.2	5
Dec 24	2.4	7
Jan 25	1.3	8
Feb 25	1.8	5
Mar 25	3.0	4
Apr 25	3.3	3
May 25	1.9	7
Jun 25	2.3	8
Jul 25	2.7	3

Leonardo Hotels reviews & trust report

Leonardo Hotels has a poor customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 72 positive reviews

Top complaintsof 186 negative reviews

How it compares

Reviews

Customer reviews (272)

Small rooms

Nur bei Buchngen wird sofort reagiert

Worst bar staff ever d

Alternatives to Leonardo Hotels

XO HOTELS AMSTERDAM

Bastion Hotels

Evolution Travel

Alfa Travel

Audley Travel

Travel Advantage

The CrowdTrust Experience⭐

Made up bed on floor ‘upgrade’…

Schrecklich! nicht buchen!!

The hotel beds for hobbits!!!

Twins 18th Birthday Treat.

Nie wieder Advantage Club Buchung

Absolutely shocking customer service

Top locatie met geweldig knappe en…

Leonardo Hotel nie wieder und nicht zu empfehlen

Room booking error

Five Star Experience.

Cockroaches and dangerous electronics in Leonardo hotel. Awful customer service…

Reservierung nicht möglich

Inchecken: grote teleurstelling. Helaas een heel slechte indruk van het hotel.

A lucky escape

Leonardo hotel - Inadequate person on duty at the desk…

The worst hôte I ever been at in my…

I am very frustrated that I am unable…

About Leonardo Hotels

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