Leonardo Hotels operates a comprehensive online platform that offers a selection of over 294 hotels across Europe, the UK, and Israel. Catering to both leisure and business travelers, the company provides a user-friendly booking experience, enabling customers to search for accommodations based on their preferred destinations and dates. In addition to standard hotel bookings, Leonardo Hotels features the AdvantageCLUB loyalty program, allowing members to earn points for free stays and enjoy exclusive discounts. The company emphasizes a price match guarantee and secure online payment options, ensuring transparency and peace of mind for its customers. With a diverse range of hotels, Leonardo Hotels aims to meet the varying needs of travelers seeking memorable experiences in vibrant city locations.
Leonardo Hotels receives a mix of feedback, with a significant portion of reviews highlighting serious concerns. While some customers praise the friendly staff and the quality of certain hotel locations, such as the Leonardo Hotel Gateshead Quays and the Leonardo Royal Düsseldorf, many others report disappointing experiences.
Common complaints include poor service, with guests struggling to reach reception or room service, and issues with room cleanliness and maintenance. Several reviewers express frustration over booking errors and inadequate responses from management regarding reimbursements. Additionally, there are alarming reports of theft and bed bug infestations. Overall, while there are positive experiences, the majority of reviews reflect dissatisfaction with service and room quality, leading to a predominantly negative sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.2 | 272 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.3 | 6 |
| Sep 24 | 1.2 | 6 |
| Oct 24 | 2.8 | 6 |
| Nov 24 | 2.2 | 5 |
| Dec 24 | 2.4 | 7 |
| Jan 25 | 1.3 | 8 |
| Feb 25 | 1.8 | 5 |
| Mar 25 | 3.0 | 4 |
| Apr 25 | 3.3 | 3 |
| May 25 | 1.9 | 7 |
| Jun 25 | 2.3 | 8 |
| Jul 25 | 2.7 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 272 most recent reviews.
“We recently visited Leonardo Bristol for a concert”
“Disappointing”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.2 out of 5 (poor) | 100 out of 100 | 2.3 out of 5 (poor) | 1.5 out of 5 (poor) | 1.7 out of 5 (poor) | +27% | 272 |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.1 out of 5 (poor) | 2.6 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Leonardo Hotels is #5 of 5 on overall rating in this group. On booking, Alfa Travel scores higher (4.5 vs 1.5).
272 reviews of Leonardo Hotels. Filter by what matters to you.
Nie wieder Leonardo Hotel. Sie haben mir eine Buchung zugesagt und per Mail bestätigt. Late Check-in ...kein Problem.....es ist 00:31...Aussage: ausgebucht...meine Reservierung ist nicht auffindbar...der Sicherheitsmann weiss von nichts...ich bin gestrandet...nie wieder Leonardo.
Hotel in Breda was perfect, personeel zo vriendelijk zeker Peter Elshout was de kers op de taart wat een aanwinst voor het bedrijf, ook zeer hond vriendelijk. Ga er zeker nog een keer heen.
I'm writing this at 3.59am. Next door (412) are having a mad party, which is their business. Its been going on since 2.30am. Trouble is the walls are that thin, I'm listening to their conversation about their youth, interrupted by bursting balloons and loud sniffing. And these kids have stamina. I'm 52. And I'm thinking 'Am I dead? Am I in hell? I think I'm in hell. This is definitely hell....' UPDATE - It's 4.47 and I've accepted my fate. I'm having a cup of tea listening to stories about their brothers, who sound lovely. I'd rather be asleep. That TV is going on full blast at 8am though...
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booked via hotels.com Restaurant shocking not even a steak knife offered for a 16 ounce steak my colleagues had raw prawns on his steak pure blue even the second lot where not much better your lady in charge did not give a dam and even when we walked up to the venue she tried in vain to tell us the place was short staffed and she might not be able to seat us on a positive note Jon the waiter first class and Neave on reception a breath of fresh air and totally committed to the hotel chain next day breakfast was fried eggs swimming in grease and still cooking toaster not working and my table I had to ask for it to be cleaned from the last person honest view a dump of a hotel with some shining stars in Jon and Neave
Booked through lastminute.com. arrived to check-in only to be told they didn't have a room for me and they were fully booked. A busy Saturday night in Sheffield all the hotels were booked up. They said they couldn't get my details from lastminute.com. but I have found they have a direct chat line and it would have been very easy. Complete disregard for the consequences of customers when something like this happens. What is someone to do I couldn't stay in the city unless I slept on the streets
Doesn’t deserve not even one star .. stayed at the proclaimed new reformed Leonardo hotel taken over Jurys inn .. carpets threadbare upon entry. Room had blackout blinds which had a 6 inch gap to close. So light streaming through as well as the night lights on the wall opposite. Goes against having black outs. Function going on until early of the morning so with no air and windows open plus a bright light, no sleep at all.
Keep asking for milk in room for tea and coffee. Keep being told they will send some up to the room and after 3 days of asking went to shop and brought our own. Sometimes you do not get the service you think you have paid for. I have a better treatment in a Blackpool BB
Ein super süsses Hotel zentral in der Innenstadt von München mit guten Resteraunts in der Nähe, Fussläufig. Besoberst aber, und dass zeichnet das Hotel aus, sind zwei Mitarbeiter am Check In, Mazuran und Kaiedi !!! Sie sind ein super Team und sehr, sehr aufmerksam dem Gast gegenüber ! Was nicht geht, machen die Beiden möglich ! Ich reise viel Beruflich, aber so tolle Mitarbeiter habe ich in keinem meiner bisher besuchten Hotels kennen gelernt. Sie haben uns auf Händen getragen und jeden Wunsch von den "Augen" abgelesen. Das Hotel gewinnt durch die beiden Mitarbeiter zwei STERNE mehr !! Ich bin immer noch begeistert über Ihr Engagement! Tolles Personal ! Das Hotel kann ich nur weiter empfehlen und wir werden wieder kommen !! Grund der Reise war die IAA 2023, wir hatten drei Zimmer gebucht, für uns und unsere Mitarbeiter, für jeweils 1 1/2 Wochen !! Danke für die liebe und sehr aufmerksame Betreuung in Ihrem Haus !! Mazuran und Kaiedi sind einfach "SUPER" Mitarbeiter !!!
Horrendous experience at their Brighton Station hotel when my company booked me in for one night on 24th August. On checking out they could not print off an invoice for my stay since their printer wasn't working, and I have since attemtped to email and spent an entire morning trying to get through to their reception but to no avail. They did reply to my message sent via booking.com to say they had emailed the invoice, but subsequent emails telling them I have checked my spam folder and nothing has been received have gone ignored. So that's £30 of VAT my business cannot claim back, which leads me to suspect the hotel is pocketing the VAT themselves. Sorry, but what else can I be left to conclude? A pleasant stay that would have warranted 3 stars marred by non-existent follow-through after I checked out - and effectively theft of my VAT - and noisy, clattering cleaning staff early in the morning seemingly oblivious to the fact it's a hotel with guests that will still be sleeping.
Staying in an “Executive Room” in Hinckley. I find out as I get back to my room after a long day that they aren’t like other hotels. If you want your room serviced you have to leave the sign outside the door. The temporarily out of service lift also remains out of service. Called reception who gave zero f@&ks.
Jurys inn was our favourite hotel before Covid. High standard across the the UK was guaranteed. Leonardo hotel in Oxford did not have anything in common with the Jurys they take over. Access to the room was late 3pm and delayed. On the same day and night there was a wedding party, so loud music was banging on and on to no end. We had to ask to be relocated. The second room was in a quiet area and good, but the door leading to the bathroom was not working ( impossible to close); the door was made of glass and facing the sleeping/ seating area of the room. In the past, an access to the bathroom was opposite the wardrobe in the small corridor and made of a some sort of wood and it always worked. We were told that leonardo branch was introduced in the way of upgrading the service. Well, it does look as if the aim was achieved. It’s quite the opposite. The staff at the reception was quite sympathetic though and very responsive. Thank you for that.
Have just returned from a 2 night stay with Leonardo Oxford. After a 6 hour drive we were certainly ready for a comfortable bed. Upon arrival the first thing to hit you is the ease of parking - these days finding a hotel with a car park is a real find in its self - then the spotlessly clean and cool reception. Fitted out with more than enough comfortable seating. Think of a good hotel abroad, gives you the idea of the area. We were met with extremely professional and helpful staff. I am a wheelchair user and sometimes find that even if the booking is in my name, they will look straight to my husband for the lead, but I’m glad to say this didn’t happen here. We took the lift to the second floor, signage was very easy to follow. On opening our door we were knocked out by the size and cleanliness of the room. The bathroom had - looked new - a lovely well designed wet room. There were plenty of grab rails, but stainless steel instead of the dreadful plastic ones. There were two hand basins, one was low enough for me to use in my wheelchair. The attention to detail was second to none. There was a large bottle of water, a can of fizzy pop and a hand written card wishing us a comfortable stay. There was also an Oxford fridge magnet & an Oxford bottle opener. Little touches that went a very long way. We opted for room service the first night. I had prawns with chilli on a garlic toasted ciabatta. OH had a steak burger with all the trimmings. Food arrived 15-18 mins from ordering. Beautifully hot and delicious. OH said it was one of the best burgers he’s tasted. Breakfast the first morning was set up for us in the ground floor lounge as the lift I needed to take was out of order. The staff couldn’t have been more helpful. Food was tasty and freshly cooked. We had eaten out that day so we didn’t use the restaurant. Breakfast the following morning was once again set up for us as the lift decided to breakdown again much to the poor staffs horror. The whole team at Leonardo Oxford should be very proud of themselves. I have spent over 25 years in hospitality so I know great service when I see it. You guys have it in spades. Well done to all.
Deafening Silence from St Pauls London Hotel after total failure of water system for several hours for whole hotel. Call to Reception unanswered and Chat Line. 2 Emails again NO REPLY! Lovely Hotel let down by by humans. No apology or offer of reparation. We left for a meeting unable to shower or wash. What a great shame
Jake the manager at Brighton waterfront did actually go out of his way and upgraded my disabled nephew's room from standard to executive accessible for our 3 night stay. This was after our bad experience in August 2022 (we come to this hotel every year) where we had encountered multiple issues. This was supposed to go smoothly except today having returned from a whole day out the executive room has not been cleaned/serviced. No clean towels, bins full (nephew has a lot of mess due to his disability so bins overfill daily). Bathroom toiletries empty so can't take showers. Bed is not made. This morning at 9.30am a knock on the door from room service/room cleaning was too early and my sister said to come back by 10am. We did not leave any "do not disturb" outside the door as we went down for breakfast at 10am. Anyway the hotel front staff were very helpful and they sorted towels and bin emptying. But room cleaning is clearly not possible at 9.30pm the hotel said. We took our toiletries from another room so we could shower. But both rooms don't have any toilet roll (thats strange). So a second round of calls to the reception to the very helpful staff who ran back to deliver the Royal Rolls! We all eventually got showered! It's a large hotel and clearly still facing issues which is to be expected in peak season. We can't take away from all the small gestures hotel staff do make- they do care- but we wish things had gone perfectly and as intended. On 23 August Michael the manager was so helpful and sorted out to our satisfaction a resolution. A 50% off room rate on our next stay/booking subject to availability. This is generous and we are grateful. Thankyou.
Had a lovely stay again at this wonderful hotel. I have to say Lyma is a breath of fresh air at breakfast, happy and bubbly, a credit to the hotel. The girls at the front desk was also very pleasant and efficient. Great value and comfortable, we will stay again.
We stayed at your Haymarket hotel last night, to the tune of £269.10. Which seemed fine at first booking. However, once we arrived on site yesterday, there was several things that immediately became obvious as problems. After we were moved into room 132 from 417, as it was meant to be an accessable room. The room was directly oposite the emergency stairs, doorway. Which banged ALL night long. The bedding was bearly fitting the bed and quite uncomfortable, ill fitted bedding etc. The so called accessable bathroom, was really low. The bars were too low to aid the exit from the sided bath. My wife actually fell when trying to get out it. The shower barely worked, it took ages for the change tongle to stay in the shower setting. When it did work, it just sprayed forward on a wide spray. You cant have it set to stand under it. Being 6ft 2, disabled and an army veteran it was not the easiest of safest experiance for us, even the tv was stuck on the basic channels, no apps available as no internet was possible. When we checked out in the morning and we raised the issues, all we got from the lady was "oh we will take care of your parking", but as I have a blue badge we were already aware that it was free to us, or if you come back we can enure we give you a room that is far away from the doorwell etc. I entirity, the whole stay over was not a great experience, certainly not for what we paid for and apart from the chap that checked us in and swapped our room, no one seemed to care or show any form of empathy with us,it was all money and not a care given!! Please can someone look into this and come back with an answer, compensatiom etc, that would be very much appreciated.
Parked in car park outside, turns out that’s not the one they have a deal with. That’s a bit away from the hotel. Went to order room service, have to go down to pick it up. Food was not the best Room tired and not too clean. Great location, great views. Just poor quality , I won’t return.
Leonardo Hotels operates a comprehensive online platform that offers a selection of over 294 hotels across Europe, the UK, and Israel. Catering to both leisure and business travelers, the company provides a user-friendly booking experience, enabling customers to search for accommodations based on their preferred destinations and dates. In addition to standard hotel bookings, Leonardo Hotels features the AdvantageCLUB loyalty program, allowing members to earn points for free stays and enjoy exclusive discounts. The company emphasizes a price match guarantee and secure online payment options, ensuring transparency and peace of mind for its customers. With a diverse range of hotels, Leonardo Hotels aims to meet the varying needs of travelers seeking memorable experiences in vibrant city locations.
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