Simple phone system
Simple phone system, with no long options..a brief wait and then a human on the phone. Lose the automation altogether and you'd get 5 stars but well done, thats how a company should operate.
LightSpeed Broadband is a telecommunications company based in the United Kingdom, specializing in providing high-speed broadband services to residential and business customers. The company offers a range of internet packages designed to meet the diverse connectivity needs of its clientele, ensuring reliable and fast access to the online world. Targeting both individual consumers and small to medium-sized enterprises, LightSpeed Broadband focuses on delivering exceptional service quality and customer support. With a commitment to enhancing digital experiences, the company aims to support its users in achieving seamless online communication and productivity. By leveraging advanced technology and infrastructure, LightSpeed Broadband positions itself as a competitive player in the UK telecommunications market.
LightSpeed Broadband receives overwhelmingly positive feedback from customers, highlighting the exceptional service and helpfulness of their staff. Reviewers frequently mention the efficiency and friendliness of technicians like Joe and Amar, who resolve issues quickly and effectively, often within minutes.
Many customers appreciate the clear communication and professionalism displayed during their interactions, making the setup and troubleshooting processes smooth and straightforward. However, a few complaints arise regarding router-related problems, with some users experiencing internet issues that required multiple calls for resolution. Despite these minor setbacks, the overall sentiment remains highly favorable, with most consumers expressing satisfaction and recommending the service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Ayush was helpful”
“I tried to switch to Lightspeed, they couldn’t figure out how to get a router to me (DHL’s fault partly, but LS custo...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Telecommunications.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 60 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 1,060 |
Bottom line: LightSpeed Broadband is #1 of 5 on overall rating in this group.
60 reviews of LightSpeed Broadband. Filter by what matters to you.
Simple phone system, with no long options..a brief wait and then a human on the phone. Lose the automation altogether and you'd get 5 stars but well done, thats how a company should operate.
Decided to change my broadband to Lightspeed from 1st phone call then meeting with Darren, 1st engineer here in 3 days (2 days were weekend and 1 day Bank holiday) from fill out form online, to run the new fibre cable from pole, then sorting out problem with delivery of Router - DHL problem not lightspeed - with Mohammed - the customer service so far has been great - lets hope it continues when engineer arrives tomorrow to make the change over 🤞
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LightSpeed Broadband is a telecommunications company based in the United Kingdom, specializing in providing high-speed broadband services to residential and business customers. The company offers a range of internet packages designed to meet the diverse connectivity needs of its clientele, ensuring reliable and fast access to the online world. Targeting both individual consumers and small to medium-sized enterprises, LightSpeed Broadband focuses on delivering exceptional service quality and customer support. With a commitment to enhancing digital experiences, the company aims to support its users in achieving seamless online communication and productivity. By leveraging advanced technology and infrastructure, LightSpeed Broadband positions itself as a competitive player in the UK telecommunications market.
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