LightSpeed Broadband is a telecommunications company based in the United Kingdom, specializing in providing high-speed broadband services to residential and business customers. The company offers a range of internet packages designed to meet the diverse connectivity needs of its clientele, ensuring reliable and fast access to the online world. Targeting both individual consumers and small to medium-sized enterprises, LightSpeed Broadband focuses on delivering exceptional service quality and customer support. With a commitment to enhancing digital experiences, the company aims to support its users in achieving seamless online communication and productivity. By leveraging advanced technology and infrastructure, LightSpeed Broadband positions itself as a competitive player in the UK telecommunications market.
LightSpeed Broadband receives overwhelmingly positive feedback from customers, highlighting the exceptional service and helpfulness of their staff. Reviewers frequently mention the efficiency and friendliness of technicians like Joe and Amar, who resolve issues quickly and effectively, often within minutes.
Many customers appreciate the clear communication and professionalism displayed during their interactions, making the setup and troubleshooting processes smooth and straightforward. However, a few complaints arise regarding router-related problems, with some users experiencing internet issues that required multiple calls for resolution. Despite these minor setbacks, the overall sentiment remains highly favorable, with most consumers expressing satisfaction and recommending the service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Ayush was helpful”
“I tried to switch to Lightspeed, they couldn’t figure out how to get a router to me (DHL’s fault partly, but LS custo...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Telecommunications.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 60 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 1,060 |
Bottom line: LightSpeed Broadband is #1 of 5 on overall rating in this group.
60 reviews of LightSpeed Broadband. Filter by what matters to you.
Such an amazing service I had a simple query I tapped light speed on my phone and got a phone number I phoned and got put in a queue not a problem, tapped 1 for call back, wait was about 3 minutes. A very nice man, yes human who spoke english in a very clear voice sorted my query. How good can it get.
The technician was one of the best I've worked with
Meena was very polite and, more importantly, exceptionally clear and thoroughly helpful in our telephone call to set up my account with them. Also an engineer arrived only a few hours later on the same day to fit the new out door cable ready for connection 1 week later. 10 out of 10.
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Joe at lightspeed was so helpful he looked into my issue and got me back on line very happy with service I received
Very reliable and have never had a issue since I joined in 2021. The new upgrade I got is up and running with no issues at all Would highly recommend
Georgia was professional and polite in dealing with my request.
Essra whom I spoke to on the call was very lovely and friendly and very helpful. A billing issue is being dealt with on my account and Essra was willing to help and understand my situation. Thank you for having someone pleasant and helpful on the call, many thanks ☺️
I had experienced Internet problems for 4 days after coming back from a holiday and rang up every day to try and get some help. Today I spoke to Joe who was so incredibly helpful and reset my router remotely which seems to have resolved the problem. Thanks so much for your help and professional service
After ringing and reporting the problem we had Joe rang back and did a reset and rang again to check the system was up and running again. Great service.
Joe was so helpful, he explained everything very well and spoke slowly so that I could understand . He was very professional and is an absolute asset to your company
I had a problem with websites loading and my Internet being very slow, phoned up and spoke to Priscilla who worked with me to find the issue and within 20mins she resolved the issue and got my Internet working again, Very happy with Lightspeed and the service you provide.
My issue was dealt with very promptly the gentlemen whos name I forget was very helpful
I would like to say i spoke to Essra and she was most helpfull with my problem she explaind everything so that i could understand. I was most grateful for that.
LightSpeed Broadband is a telecommunications company based in the United Kingdom, specializing in providing high-speed broadband services to residential and business customers. The company offers a range of internet packages designed to meet the diverse connectivity needs of its clientele, ensuring reliable and fast access to the online world. Targeting both individual consumers and small to medium-sized enterprises, LightSpeed Broadband focuses on delivering exceptional service quality and customer support. With a commitment to enhancing digital experiences, the company aims to support its users in achieving seamless online communication and productivity. By leveraging advanced technology and infrastructure, LightSpeed Broadband positions itself as a competitive player in the UK telecommunications market.
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