LoanBuilder, A PayPal Service, is a financial service provider that offers flexible financing solutions designed to meet the needs of small businesses. The company specializes in providing customizable business loans that allow entrepreneurs to access the capital necessary for growth and operational expenses. Through its user-friendly online platform, LoanBuilder enables business owners to apply for loans quickly and efficiently, streamlining the funding process. Targeting small to medium-sized enterprises, LoanBuilder caters to a diverse range of industries, helping businesses manage cash flow, invest in inventory, or undertake expansion projects. With a commitment to transparency and customer satisfaction, the company aims to provide accessible financing options that empower business growth. LoanBuilder operates within the finance and insurance sector, leveraging its association with PayPal to enhance trust and reliability in the lending process.
LoanBuilder, a PayPal service, receives mixed feedback from customers, with a significant portion expressing dissatisfaction. While some reviewers praise the speed and ease of the loan process, highlighting positive experiences with representatives like Michael Hagan and Kesha Gilbert, many others criticize the service for high fees and poor customer support.
Complaints frequently mention unresponsive staff, with customers reporting difficulties in reaching representatives via email or phone. Additionally, several users warn about deceptive marketing practices, claiming that the upfront fees can lead to unexpectedly high costs. Despite some positive experiences, the overall sentiment leans negative, with many advising potential borrowers to approach with caution.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.7 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 1.0 | 1 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | 3.0 | 2 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | — | 0 |
| Sep 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“The process is incredibly quick and easy”
“It's an automated service with high fees”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.7 out of 5 (poor) | 67 out of 100 | 2.7 out of 5 (poor) | 1.9 out of 5 (poor) | 2.3 out of 5 (poor) | — | 60 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 3.0 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 |
Bottom line: LoanBuilder, A PayPal Service is #5 of 5 on overall rating in this group. On value, Frontier Home Insurance scores higher (4.7 vs 1.9).
60 reviews of LoanBuilder, A PayPal Service. Filter by what matters to you.
Thief... Very deceptive on their loans. Paperwork states that they charge "interest" NOT A FEE on the service. SO if you you pay it off early they charge you ALL the "interest" in the payoff and you NEVER get refunded any "interest" over paid. SCAM DO NOT EVER USE THIS COMPANY
Complete Fraud. Abandoned my PPP application. Refused to respond to calls and correspondence for two months. After much research, discovered that they have screwed many small companies. Now have to deal with quagmire of dealing with the SBA on being allowed find another PPP lender. I have to begin the whole process again. They should be ashamed of themselves. Yet they still actively pursue more profitable lending opportunities. To make false representations and mislead small borrowers during this crisis is unforgivable.
Lies lies lies...THEY ARE A F******* FRAUD!!!!! AN THE GOOD COMMENTS ARE COMPLETE BS!!! PROBABLY MEMBERS OF THEIR TEAM!!! I DEALT WITH AN ABSOLUTE WASTE OF A HUMAN!!!! THESE PEOPLE SHOULD BE CLOSED DOWN!!! I'LL CONTINUE TO PUSH TILL PEOPLE KNOW WAT DIRT YOU ARE! THEY USE UR ACCOUNT DETAILS TO SEND MONEY!!!! PEOPLE GIVEN GOOD REVIEWS! U OBVIOUSLY WORK FOR THESE USELESS HUMANS!
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Polarized pattern: few middle ratings. 42% of recent reviews are 4–5★ and 57% are 1–2★.
Same day funding, you just can’t beat that!
Applied several times for PPP and keep getting a decline of unable to verify information, although I have submitted all of my information accurately. I am unsure of what is missing or who to contact.
I’ve borrowed money with LoanBuilder by PayPal three times, and each experience has been excellent! The process is incredibly quick and easy. You provide three months of bank statements, get a pre-approval with only a soft credit pull, agree to the terms, and then a hard pull is done on your personal TransUnion only after acceptance. The loan is reported to Business Experian, which is a plus for building business credit. The interest rates may appear higher in the documents, but they’ve actually been lower in practice for me. On my first loan, the effective rate was 18%, but my next two loans had an effective rate of 12%. The funds are deposited directly into your PayPal account, and payments are automatically deducted weekly from your chosen bank account, making repayment straightforward and stress-free. While the rates might seem a bit high, the hassle-free process and quick funding (less than a week every time) make it well worth it. Highly recommend LoanBuilder for businesses looking for fast, reliable funding!
Just avoid it! I requested information and decided to not use the loan service because the rates are super high, and deceptively so! They say they don't charge interest, only an upfront fee. Well, if you do the calculations, the equivalent yearly rate comes out to about 30%, with the added disadvantage that if you decide to pay the loan off early, you won't get any benefit since the upfront fee will not be partially refunded. Another disadvantage is that they debit your account for weekly payments, rather than monthly. I've emailed them to tell them that I'm not interested and to stop sending DocuSign contracts for me to sign and accept the loan. They neither stop sending, nor reply to my requests or questions. Their rep, Michelle Waller, will just not stop spamming me!
Definitely avoid this! They marketed themselves to me as I have used Paypal for my business for over 15 years and I had done their working capital. This is not a good deal. Aggressive payments - more than a credit card, business loan normally or even a car payment. Terrible staff - no training they seem to be right out of prison! The worst.
oh Geez where do i start??? First off I have been a Loanbuilder customer since 2013, my very first loan. Everything went great, it was there when i needed it everything worked like a clock. Even through Covid, this company helped and I never missed a payment, EVER. Fast forward 12 Successful loans later almost 10 years. I re apply for my 6 month re up...i get a RED light denial. I ask why, they cant tell me, they give me some BS reason that my financials are in the worst shape they've ever been in? The response was not something a computer would generate this was a human entry. I go check my scores 720,719, 706 100 % on time payments, 3% credit ulitization score, Low credit to debt ratios across the board, I own all of my inventory, i dont owe anyone. I ask them about it, and they tell me Experian Business Credit says im a bad risk. I call my accountant, we go online and check with Experian Business Credit, both of us GET TWO SEPARATE REPORTS at different times. Both reports read LOW RISK score of 79 on a scale of 1-100. the financial Stability Risk rating on a scale of 1-5 1 being perfect 5 being poor, I get a 1, with a .55% chance that I'm going to have severe financial Risk over the next 12 months. We call Experian Business Credit and mind you getting this report is not free it cost both of us $189 each... The person we get on the phone on a conference call, verifies all of my information, and even is surprised when I tell him that I was declined and that the company I've had 12 successful loans with has declined my app. He says there's no reason why you would be declined that he can see on my end. Have them call us and we will verify this. I not only heard this from Experian Biz Credit, I also heard the same thing from Equifax and Transunion both of them offering to call and verify my good standing. These were not cold calls to a representative they were to supervisors at a third level call. Scale back to Loanbuilder, my rep Seth Miller, advances the call to an Allyson Nieme, his boss. I explain the whole situation to her who initially says, sorry nothing we can do until I say, I'm not stopping here I need to speak to your boss. She contacts him, and the very next day, I'm given a new link to apply to. I go and apply and low and behold all of a sudden I get to the next step. It asks me for additional information, which are the last 4 months of bank statements which I know are good my biz was 28% over last years in sales. I get Seth on the phone he tells me I am PRE APPROVED for $100,000 loan and that he can probably get me MORE than that based on my previous loan excellent history. He even gives me my weekly payment and the weeks I'd be paying and asks me verify questions on a recorded line. He tells me I am all set and it goes to underwriting and that it should take about a day. I go on the Loan builder portal, and mind you I've got Progress pictures of everything as we proceed. The loan is already loaded into my profile with a lower amount of $77,000 with another new payment amount and a starting date. I call Allyson to ask why and she says to wait for Seth to review it and hell get back to me, He does and asks for additonal info on clearing another old loan from someone else and I did and it was paid off 7 months prior to ZERO balance he says were all good. Weekend go by, no contact I call on Monday and he says he has no news to try tomorrow he'll call me. No call, I don't bother him, thinking they have a back load. Tuesday i call and he says he's heard nothing and that the Underwriting Dept is in India and they have limited resources and the time difference. I'm sorry, India? what happened to hiring staff in the United States and giving people jobs here in such an important decision relating to someone else's business, I think that's important to the US dont you? So instead of really digging into this and doing due diligence and looking at customer's prior excellent payment history, you're giving that decision to a person in India 8000 miles away to decide if a small business gets to continue his dream? Still no answer from Seth or Allyson and I have to do all the leg work here. I get an email from Loanbuilder with an entirely diff excuse as to why I was declined. Knowing that this was going to happen the night before I go online and search about Loanbuilder, and my specific scenario, guess what I'm not the only one with the same exact situation. I do a little more digging and I find an applicant with a very similar situation to me and I send a message.The person gets back to me but they also say that None of the scoring values that loanbuilder had for them, matched what the actual ones were. That person did all the back checking and calling the bureaus as well. My attorney is moving forward with this and will lead to discovery of more of the same and a class action lawsuit. Unlawful credit practices is the deal and we are filing. Approve the loan
Absolutely terrible PPP processing. Applied in mid January right after they started taking applications. Took until last week (3/3) to get SBA approval. It's now been 7 days and my money still hasn't been deposited. I've never had a loan take so long between approval and funding. I get the same congratulations email that I was approved every morning for the past 7 days. Hopefully will see this money before the 10 days the sba allows for disbursement. If I wait this long just to get canceled by the sba I doubt I'll have time to apply elsewhere and get help for our business -James Shoop, Screaming Oaks Farm
They're an absolute nightmare. I applied for my PPP loan over a month ago. I've been prompted to resubmit the same documents half a dozen times. Nobody answers the phone or responds to emails. They sent me documents to sign two weeks ago, and just today they sent me an automated email asking to resubmit my bank statement, the same statement I've submitted four times already. Avoid them at any cost. It's disgusting to see such a large company have such utter disdain for the little guy.
Used Loanbuilder for multiple loans totaling $250k. Never had an issue paying back, never had an issue borrowing. Now all of a sudden they're loan service is based strictly on receipts. My business isn't some storefront, its a construction consulting business that receives milestone payments. Their "relationship" manager Fredie Jara is a jerkoff who doesn't care one way or another about your past history with loanbuilder.
I honestly am not dealing with PayPal an for partnering with this company. PayPal could have definitely picked a way more reputable lending partner. There is nothing good about feeling scammed. As soon as my $57,500 loan was funded w/light speed. I finally saw "the origination fee" that was being waved was now called an "original fee amount" for $7,911.54. Nick Riccobene swore...No Origination fees and No Prepayment penalties. So now the jig is up.. I call him back and call him on it and there's this deafening silence, because he knows that he has scammed me. You would expect this from a foreign company, somewhere in India perhaps, but NOPE, these good ole boys are right here in the good ole US of A, scamming business in the middle of a pandemic and PayPal is partially at fault for this. The weekly payment amount, was $1,250. Yes weekly, not monthly was to be deducted from my business account. So I called back to have the loan rescinded, and I was promptly told that I could not have the loan rescinded, and I could send the money back but it would cost me $7,911.54 to repay a loan that was all of two minutes old. So I called several times and finally got through to Taylor Cave (whose direct number is a prompt starter for a voicemail system), so call the 1800 number, Who then told me that I could rescind the loan and with no other cost (hint...the loan includes the $7,911.54). I promptly asked for it in writing and to my non-surprise he was hesitant. I said, "I need an email stating this in writing because I am not going to let you put me on the hook for that $7911.54." He sent back the most vague wording and said I had 72 hours to wire the funds back. News Flash.....You cannot pay it back through PayPal (their own partner is not good enough to handle a loan repayment....hmmm!) I would have to move the money to my own bank which takes 72 hours, and since my bank has daily wire limits of $25,000, it would take 3 more days to get this money to them at $30 per wire transfer. I went back to see the details in the DocuSign, and my agreement was voided and I do not have access to it. So just to be on the safe side, I have opened a case with my state attorney general. There is no reputable financial institution on earth that would charge you that much interest for 2 minutes, unless they were a scam. PayPal...how could you?
OMG !! It’s really easy process to get funding and Nick was so helpful with process got funded less then one week. I used company from New York for 6 year to get business funding and I am so happy to switch with PayPal business loan builder and it’s way less charge then all competitors. Thank you so much Nick for helping me.
I just signed documents for my second loan with LoanBuilder (PayPal Service). I had the pleasure of working with Kesha Gilbert. Our first point of contact was Kesha reaching out to me to check on my current needs. Normally I do not engage in cold calls but the tone and professional manner intrigued me plus my first experience was great so I forged on. Fast Forward ~ within 48 hours of the phone call I was fully funded. I am a sole proprietor and due to PalPal LoanBuilder I have gained a bit of peace of mind so necessary to my business. I highly recommend this company and if at all possible ask to speak with Kesha, as she is a professional that enjoys the people side of the business which in my opinion is the universal priority.
I have the honor of working with Marayam through Loanbuilder by PayPal. The loan for my business was seamless without the usual headache you'd see from other lenders. Once you have a track record with the company, the process is expedited. And, Marayam delivers world-leading customer service and topnotch expertise. I highly recommend a PayPal business loan. - Dr. Harvey (Hung) Tran
LoanBuilder, A PayPal Service, is a financial service provider that offers flexible financing solutions designed to meet the needs of small businesses. The company specializes in providing customizable business loans that allow entrepreneurs to access the capital necessary for growth and operational expenses. Through its user-friendly online platform, LoanBuilder enables business owners to apply for loans quickly and efficiently, streamlining the funding process. Targeting small to medium-sized enterprises, LoanBuilder caters to a diverse range of industries, helping businesses manage cash flow, invest in inventory, or undertake expansion projects. With a commitment to transparency and customer satisfaction, the company aims to provide accessible financing options that empower business growth. LoanBuilder operates within the finance and insurance sector, leveraging its association with PayPal to enhance trust and reliability in the lending process.
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