Trop de bué impossible de voir les splendide bâtiment d’Amsterdam
Impossible de voire quoi que ce sois trop de bué dans le bateau

LOVERS Canal Cruises is a premier provider of canal cruise experiences in Amsterdam, operating since 1956. The company offers a diverse range of cruises, including classic one-hour tours, evening excursions, and themed events such as the Amsterdam Light Festival cruise. With a focus on customer satisfaction, LOVERS Canal Cruises provides audio guides available in 19 languages, enabling guests to learn about the city's rich history and landmarks while enjoying scenic views from the water. Targeting both tourists and locals, LOVERS Canal Cruises caters to a wide audience seeking a unique way to explore Amsterdam's iconic canals. The company also offers various combi deals that allow customers to combine their canal cruise with other activities at discounted rates. With multiple departure locations and a commitment to exceptional service, LOVERS Canal Cruises is dedicated to providing memorable experiences for all visitors to Amsterdam.
Lovers Canal Cruises receives a mixed reception from customers, with many expressing dissatisfaction regarding staff attitude and organization. Reviewers frequently mention rude interactions with staff, particularly at ticket counters, which detracts from the overall experience.
Additionally, numerous complaints highlight issues with overcrowded boats, long wait times, and a lack of clarity regarding ticketing and boarding procedures. Despite these negatives, some customers appreciate the opportunity to see Amsterdam's beautiful canals and learn about the city's history during the cruise. The ease of booking and the scenic views are noted as positives, but they are overshadowed by the frustrations related to service and logistics. Overall, the sentiment leans negative, with many suggesting potential customers reconsider their options.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 1,000 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 3 |
| Sep 24 | 3.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 2.2 | 5 |
| Jan 25 | 1.2 | 9 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | 1.3 | 4 |
| May 25 | 2.7 | 3 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Makkelijke site, goed duidelijk”
“I would not recommend this company to anyone expecting even the most basic level of customer service and respect”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Website & app | Service | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.4 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 2.5 out of 5 (poor) | 2.5 out of 5 (poor) | −11% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 4.2 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: Lovers Canal Cruises is #5 of 5 on overall rating in this group. On service, Evolution Travel scores higher (5.0 vs 2.5).
500 reviews of Lovers Canal Cruises. Filter by what matters to you.
Impossible de voire quoi que ce sois trop de bué dans le bateau
Toen we ongeveer een half uur voor de vertrektijd aan kwamen lopen stonden er honderden mensen op de kade te wachten in een soort rij waarvan niemand eigenlijk wist hoe hij in elkaar zat. We zijn aangsloten en hebben meer dan een uur gewacht voor we op een boot konden. Toen ik aan één van de medewerkers vroeg wat er mis was gegaan, vertelde hij dat het sinds de start van het Amsterdam Light Festival een grote puinhoop was: er waren veel te veel kaartjes verkocht en niemand wist wanneer de boten kwamen. Toen we eindelijk aan boord konden gaan, bleek onze boot aan de zijkanten helemaal open te zijn, waardoor het verschrikkelijk koud was. Doordat het zo druk was op het water duurde de tocht meer dan 5 kwartier. De temperatuur buiten was tussen de 1 en 2 graden dus na een tijdje zaten we te klappertanden. De audiotour liep vaak niet synchroom met de kunstwerken die we passeerden. Een tijdlang werd er niets gezegd, waardoor we dachten dat de tour was uitgevallen, want we passeerden wel kunstwerken. Later was er weer wel een toelichting. Tijdens de hele tour is ons overigens niets verteld. Ik zag zelf iemand met oortjes lopen dus toen ben ik bij de schipper gaan informeren en bleken de oortjes ergens in een emmer te liggen. Toen we de boot verlieten, zagen we dat op de voorste banken een aantal dekens lagen. Zo'n deken zouden wij ook heel graag gehad hebben. Alles bijelkaar een heel erg tegenvallende ervaring met heel slechte service. Ik kan het niemand aanraden.
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Polarized pattern: few middle ratings. 38% of recent reviews are 4–5★ and 53% are 1–2★.
Terrible service, booked tickets for 18.15 but were put in a que with everyone else. We were their 20 minutes early but it made no difference what time you had the ticket for. Some in the que had tickets for 16.30 and some had tickets for 19.30. We had to stand in que for an hour, the workers just ignored you when they asked why there was no proper system for people who had booked a time slot. Boat was supposed to be closed but had no windows and was freezing. The sound was completely out of sync with what they were talking about. Use another tour group who are better organized
Kapetan is the King.
Turnt up 20 mins early as ticket said ended up boarding the boat at 8.40 after ticket was 8.15 , lights were underwhelming and could I’d just seen in foot
Aan boord geen koffie/thee. Niets. Spartaans gebeuren. Geen toelichting van de kapitein. Al met al een onvoldoende voor deze Lovers 'light tour'
The experience was very relaxed. Driver was very imperative, & the waiting staff were very helpful. A lovely experience for myself & my Husband.
Als je op tijd reserveert verwacht je niet dat je ander half uur in de kou moet wachten ! Ben maar vertrokken Graag ontvang ik het aankoopbedrag retour!
Oversubscribed boats and long queues is not what you expect when booking a time slotted boat tour. The idea was to have a pleasant night time cannel tour to see the Amsterdam Light Festival however instead we got a 1+ hour wait in the freezing cold. Ultimately waiting in an unorganised chaotic queue was not my idea of a enjoyable Saturday night. It was extremely disappointing to have a day planned in Amsterdam with the last activity to be so underwhelming. Overall would not recommend during any busy period as the company is happily willing to oversubscribe boats and has very little interest in handling the subsequent overflow of customers in a organised fashion.
Tiempo de gestión de las colas
Waited in the freezing cold for 1.5 hours even though I bought a ticket online and it said to come 20 earlier than the slot! The amsterdam light festival tour was very slow and I would have rather done it walking to take my time with it. Narrator recording was explaining things that have already passed so was difficult to follow. Waste of time and money.
first the captain was great, admonished children whose parents didn't and made some jokes, but the boat was too crowded. The windows were fogged up so that sometimes the view was very poor. Long queues (uncoordinated and unstructured) despite previously purchased tickets, overpriced prices for mostly bad light installations and a lack of translations (too bad for the child). all in all we are disappointed
LOVERS Canal Cruises is a premier provider of canal cruise experiences in Amsterdam, operating since 1956. The company offers a diverse range of cruises, including classic one-hour tours, evening excursions, and themed events such as the Amsterdam Light Festival cruise. With a focus on customer satisfaction, LOVERS Canal Cruises provides audio guides available in 19 languages, enabling guests to learn about the city's rich history and landmarks while enjoying scenic views from the water. Targeting both tourists and locals, LOVERS Canal Cruises caters to a wide audience seeking a unique way to explore Amsterdam's iconic canals. The company also offers various combi deals that allow customers to combine their canal cruise with other activities at discounted rates. With multiple departure locations and a commitment to exceptional service, LOVERS Canal Cruises is dedicated to providing memorable experiences for all visitors to Amsterdam.
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