LOVERS Canal Cruises is a premier provider of canal cruise experiences in Amsterdam, operating since 1956. The company offers a diverse range of cruises, including classic one-hour tours, evening excursions, and themed events such as the Amsterdam Light Festival cruise. With a focus on customer satisfaction, LOVERS Canal Cruises provides audio guides available in 19 languages, enabling guests to learn about the city's rich history and landmarks while enjoying scenic views from the water. Targeting both tourists and locals, LOVERS Canal Cruises caters to a wide audience seeking a unique way to explore Amsterdam's iconic canals. The company also offers various combi deals that allow customers to combine their canal cruise with other activities at discounted rates. With multiple departure locations and a commitment to exceptional service, LOVERS Canal Cruises is dedicated to providing memorable experiences for all visitors to Amsterdam.
Lovers Canal Cruises receives a mixed reception from customers, with many expressing dissatisfaction regarding staff attitude and organization. Reviewers frequently mention rude interactions with staff, particularly at ticket counters, which detracts from the overall experience.
Additionally, numerous complaints highlight issues with overcrowded boats, long wait times, and a lack of clarity regarding ticketing and boarding procedures. Despite these negatives, some customers appreciate the opportunity to see Amsterdam's beautiful canals and learn about the city's history during the cruise. The ease of booking and the scenic views are noted as positives, but they are overshadowed by the frustrations related to service and logistics. Overall, the sentiment leans negative, with many suggesting potential customers reconsider their options.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 1,000 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 3 |
| Sep 24 | 3.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 2.2 | 5 |
| Jan 25 | 1.2 | 9 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | 1.3 | 4 |
| May 25 | 2.7 | 3 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Makkelijke site, goed duidelijk”
“I would not recommend this company to anyone expecting even the most basic level of customer service and respect”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Website & app | Service | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.4 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 2.5 out of 5 (poor) | 2.5 out of 5 (poor) | −11% | 1,000 |
| 4.9 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 4.2 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: Lovers Canal Cruises is #5 of 5 on overall rating in this group. On service, Evolution Travel scores higher (5.0 vs 2.5).
500 reviews of Lovers Canal Cruises. Filter by what matters to you.
Verbeter de informatie over Lovers Loetje en Lovers CS. 20 mensen stonden op de verkeerde plek en de meneer in het huisje gaf geen informatie. De audio is slecht te verstaan. Het Amsterdam Light fest stelt niet veel voor, maar daar kan Lovers niet veel aan doen.
Overpriced, unfriendly, Not romantic, so Little space on the boat, headphones didnt work, light Festival disappointing. Save your Money!!!!!
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Polarized pattern: few middle ratings. 38% of recent reviews are 4–5★ and 53% are 1–2★.
I bought a light festival canal cruise to check out some key points, but windows were dirty & boat is full so it was hard to barely see something.
Could not buy ticket - payment never went through
Prima service, had zelf drankjes mee. Alleen waren snel terug en light festival is al best prijzig, dus dat was verrassend
De site is overzichtelijk en het was makkelijk een cruise te boeken. Ik miste foto’s van het interieur van de boot en voorbeelden van wat voor lichtinstallaties wij gingen zien. Ook vroeg ik mij af of er een bar aan boord was.
Es precioso el paseo en barco, pero no funcionaba el audio en Español y se hacía complicado, sobre todo para los niños.
Reserve para el día 2 de enero no de diciembre. Se cambiaría de año al confirmar la reserva..no se la razón. Pero me ha llegado ahora confirmación de que lo hemos disfrutado y no volamos hasta el día 31 de diciembre así que imposible. Tengo todo el viaje programado..así que muy descontentos. Espero que lo solucionéis de alguna forma...es nuestro aniversario y obviamente no he pagado para perderlo...
Beter: tekst in Nederlands.
Lovely trip, impressive light features, the boat was warm and comfortable, our captains addional amusing commentary added alot to the experience, only downside was the very rude young woman in the booking office when we arrived a little late
(German/Deutsch) Es war viel zu voll im Boot und die Sitze sind viel zu eng um zu dritt in Winterjacken nebeneinander zu sitzen, daher fühlte ich mich die ganze Fahrt eingequetscht. Die Hälfte der Fenster waren beschlagen und man hat deshalb nur die Hälfte gesehen. Die Kopfhören hatten einen Wackelkontakt, haben geraschelt und es ging nur einer von beiden Hörern. Die Infos und der Bootsfahrer waren gut, die Boote sauber, Tickets habe ich vor Ort schnell am Handy mit einem QR-Code gekauft, statt in der Schlange anzustehen. Aber leider war es insgesamt eine Massenabfertigung und die Tour hat in der Situation den Charme der Stadt irgendwie versaut. Auch wenn ich für 16€ natürlich keinen Luxus verlange, würde ich die Tour keinem weiterempfehlen, dann lieber mehr bezahlen und ein kleineres Boot wählen. Schade!
Snelle reactie en oplossing
Boottocht gemaakt voor bezoek aan Lightfestival in Amsterdam. Boot is niet geschikt voor zo'n expositie. Veel lichtprojecten zijn kort, niet of moeilijk zichtbaar. Vooral als je met de rug tegen de vaarrichting in zit. De bovenkant van de boot was niet helemaal van glas dus je kon niet in naar de kunstobjecten die hoog hingen kijken. Veel extra geld voor een matige route. Dan is het veel mooier en goedkoper om de gewone tocht door de Amsterdamse grachten te doen.
Met gebruik van de postcode-coupons lukte het heel snel om een boeking te maken. En ook nog met een leuke korting. Dus, helemaal prima.
LOVERS Canal Cruises is a premier provider of canal cruise experiences in Amsterdam, operating since 1956. The company offers a diverse range of cruises, including classic one-hour tours, evening excursions, and themed events such as the Amsterdam Light Festival cruise. With a focus on customer satisfaction, LOVERS Canal Cruises provides audio guides available in 19 languages, enabling guests to learn about the city's rich history and landmarks while enjoying scenic views from the water. Targeting both tourists and locals, LOVERS Canal Cruises caters to a wide audience seeking a unique way to explore Amsterdam's iconic canals. The company also offers various combi deals that allow customers to combine their canal cruise with other activities at discounted rates. With multiple departure locations and a commitment to exceptional service, LOVERS Canal Cruises is dedicated to providing memorable experiences for all visitors to Amsterdam.
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