Geen kaartjes meer verkopen voor…
Geen kaartjes meer verkopen voor Amsterdam Light Festival! E.e.a. oplichterij! Het is gewoon Amsterdam by night!!!!!!!! Niks meer!

LOVERS Canal Cruises is a premier provider of canal cruise experiences in Amsterdam, operating since 1956. The company offers a diverse range of cruises, including classic one-hour tours, evening excursions, and themed events such as the Amsterdam Light Festival cruise. With a focus on customer satisfaction, LOVERS Canal Cruises provides audio guides available in 19 languages, enabling guests to learn about the city's rich history and landmarks while enjoying scenic views from the water. Targeting both tourists and locals, LOVERS Canal Cruises caters to a wide audience seeking a unique way to explore Amsterdam's iconic canals. The company also offers various combi deals that allow customers to combine their canal cruise with other activities at discounted rates. With multiple departure locations and a commitment to exceptional service, LOVERS Canal Cruises is dedicated to providing memorable experiences for all visitors to Amsterdam.
Lovers Canal Cruises receives a mixed reception from customers, with many expressing dissatisfaction regarding staff attitude and organization. Reviewers frequently mention rude interactions with staff, particularly at ticket counters, which detracts from the overall experience.
Additionally, numerous complaints highlight issues with overcrowded boats, long wait times, and a lack of clarity regarding ticketing and boarding procedures. Despite these negatives, some customers appreciate the opportunity to see Amsterdam's beautiful canals and learn about the city's history during the cruise. The ease of booking and the scenic views are noted as positives, but they are overshadowed by the frustrations related to service and logistics. Overall, the sentiment leans negative, with many suggesting potential customers reconsider their options.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 1,000 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 3 |
| Sep 24 | 3.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 2.2 | 5 |
| Jan 25 | 1.2 | 9 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | 1.3 | 4 |
| May 25 | 2.7 | 3 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Makkelijke site, goed duidelijk”
“I would not recommend this company to anyone expecting even the most basic level of customer service and respect”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Website & app | Service | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.4 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 2.5 out of 5 (poor) | 2.5 out of 5 (poor) | −11% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 4.2 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: Lovers Canal Cruises is #5 of 5 on overall rating in this group. On service, Evolution Travel scores higher (5.0 vs 2.5).
500 reviews of Lovers Canal Cruises. Filter by what matters to you.
Geen kaartjes meer verkopen voor Amsterdam Light Festival! E.e.a. oplichterij! Het is gewoon Amsterdam by night!!!!!!!! Niks meer!
Saai, weinig te zien. Geen vriendelijke bestuurder van de boot. Geld niet waard
Total disappointment. It was very boring, long wait to hopefully see an illuminated figure.
Het ligt misschien niet aan u, ofschoon u de route bepaalt, maar het was werkelijk een afknapper. Nauwelijks verlichting gezien, wel heel lange stukken met nauwelijks verlichte woonboten.. En de donkere achterkant van Artis (?) was werkelijk slaapverwekkend. Absoluut geen aanrader.
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Polarized pattern: few middle ratings. 38% of recent reviews are 4–5★ and 53% are 1–2★.
We booked for a specific time but even being 20 minutes early was not enough since there was a que with app. 300 people… The festival itself was even more disappointing. A free walk through the red light district is more of a festival than this event. All aboard agreed that it was a waste of time and money. Even the skipper agreed but mentioned that he was just hired to get the boat through the canals.
I bought ticket for canal cruise with scheduled time 19.15 I arrived 10 minutes before and nobody was taking care the guests. Long queue on the road and people skipping the line. No organization at all. Staff very arrogant and very far for problem solving I don’t recommend this experience. Terrible organization
Die Bootsfahrt war ein totaler Reinfall, keinesfalls vergleichbar mit den schönen Bildern auf der Homepage. Erstens für ein paar Glühbirnen am Ufer stehend total überteuerte Preise, im Boot null Aussicht nach oben sondern nur seitlich zum Fenster und letztlich ist man genötigt mit anderen an einem engen Tisch Platz nehmen zu müssen.
Awful organization, instead of 6-15pm we departed at 6-45pm. So almost an hour just in waiting line.
Das war die größte Zeit und Geldverschwendung meinen Lebens. Das Boot war sehr voll, keine Atmung möglich. Fenster haben sich beschlagen, man konnte schlecht rausschauen. Und die aufgestellten Lichter war der größte Reinfall. Hat sich garnicht gelohnt.
Boat was full, only separate chairs empty very far away from each other. I wanted to go on this tour with my wife. I was told that there are no spots available on the next tour and that I have to wait for 1 hour and pay 5 euros for re-scheduling. I left and never got on the boat.
Wij hadden gereserveerd voor de boot om 19.00. Wij waren er om 18.35. Toen was de boot al vertrokken en moesten we wachten op de volgende boot. Het was koud en met 2 kinderen was dat wel een behoorlijke tegenvaller.
Alles verliep vlot,enkel teleurstelling van de lichtshow,was zeer pover,buiten vorige keer.
Honestamente el paseo fue malo. Muy desorganizado el ingreso, la fila llegaba hasta la vereda con toda la gente amontonada. El barco tiene muy poco espacio para sentarse y moverse para la cantidad de gente que permiten ingresar, las mesas no deberían ser para 6 personas pues no hay espacio ni para mover un brazo. Los vidrios se empañan, por lo cual no se ve prácticamente nada hacía afuera. La audio guía no funciona en español
Je recommande. Ponctualité amabilité et très bien organisé
Het was een overvolle boot. Daardoor vies warm en benauwd. Leve Corona. Moesten heel erg lang wachten voor we aan boord konden. De ramen waren beslagen. Het bandje waar je naar luisterde liep achter bij de snelheid van de boot. De kapitein heeft de hele route op zijn telefoon gekeken.
Supervolle boot, ramen aangedampt, niets gezien.
Die Tour Light Festival ist sehr schön, leider waren die Infos nur in English möglich und nicht wie versprochen auch in Deutch. da das Boot leider kein Glasdach hatten konnte man die Lichtobjekte nicht richtig sehen.......dafür war der Preis 26,50 € schon sehr hoch.
LOVERS Canal Cruises is a premier provider of canal cruise experiences in Amsterdam, operating since 1956. The company offers a diverse range of cruises, including classic one-hour tours, evening excursions, and themed events such as the Amsterdam Light Festival cruise. With a focus on customer satisfaction, LOVERS Canal Cruises provides audio guides available in 19 languages, enabling guests to learn about the city's rich history and landmarks while enjoying scenic views from the water. Targeting both tourists and locals, LOVERS Canal Cruises caters to a wide audience seeking a unique way to explore Amsterdam's iconic canals. The company also offers various combi deals that allow customers to combine their canal cruise with other activities at discounted rates. With multiple departure locations and a commitment to exceptional service, LOVERS Canal Cruises is dedicated to providing memorable experiences for all visitors to Amsterdam.
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