Lyca Mobile DE is a telecommunications company that offers budget-friendly mobile plans, including 5G-ready options. The company specializes in providing Allnet Flatrates and SIM deals designed for diverse consumer needs. Customers can purchase prepaid and contract plans online, with the added convenience of immediate activation. Targeting cost-conscious consumers, Lyca Mobile DE aims to deliver competitive pricing on mobile services, starting from as low as €2. With a focus on providing substantial data volume included in their plans, the company caters to individuals who require reliable mobile connectivity without incurring high costs.
Lyca Mobile DE receives overwhelmingly negative feedback from consumers, with many citing severe issues with customer support and service reliability. Reviewers express frustration over automatic renewals and unexpected charges, leading to significant financial losses.
The customer service is frequently described as unhelpful and unfriendly, with reports of long wait times and unresolved technical issues. While some users appreciate the friendly service they received, this is overshadowed by complaints about the lack of effective support and communication. Additionally, many customers report problems with SIM card activation and data connectivity, which further diminishes their overall experience. Despite a few positive remarks, the majority sentiment is one of dissatisfaction and caution against using Lyca Mobile DE.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.4 | 25 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 25 | 2.1 | 9 |
| Nov 25 | 1.1 | 15 |
| Dec 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 25 most recent reviews.
“Lyca cheats one by starting automatic renewal without customer’s consent”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 1.4 out of 5 (poor) | 100 out of 100 | 1.5 out of 5 (poor) | 1.6 out of 5 (poor) | — | 25 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 2.3 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | 3.5 out of 5 (good) | — | 1,060 |
Bottom line: Lyca Mobile DE is #5 of 5 on overall rating in this group. On service, Maya Mobile scores higher (4.8 vs 1.5).
25 reviews of Lyca Mobile DE. Filter by what matters to you.
I used Lycamobile DE and PT because of the low prices. Unfortunately both times I got various technically issues which involved my data just not working. Their customer support system is designed to be difficult and hard. Long waittimes, transfers, 2 day technical wait times, etc. Don't bother, spend a little bit more and go with someone more reliable. You will pay with your time.
I purchased a Lyca Mobile SIM card during my one-month holiday in Europe. Upon arriving at Munich Airport, I bought a SIM card that included 35 GB of data, along with call and text allowances within Europe, valid for 30 days. The service worked properly for the first two weeks but then suddenly stopped functioning, even though I had only used approximately 3.2 GB of data. I attempted to contact Lyca Mobile for assistance but was unable to reach any human representative. The online chat option only connected me to an AI chatbot, which repeatedly provided generic responses and failed to resolve the issue. I then tried to contact the company via email. After several days, I received an automated response with instructions that did not fix the problem. Despite multiple follow-up emails explaining that the suggested procedure was ineffective, I continued to receive identical automated replies, with no human intervention at any stage. It is also worth noting that once the data connection stopped working, I had no means of contacting customer support unless I could find access to Wi-Fi. There appears to be no person-to-person support available through phone or other channels. As a result, I spent the remaining two weeks of my trip without mobile data or phone service. Interestingly, I continued to receive text notifications stating that my plan was due to expire soon and prompting me to renew it—even though the plan was meant to last 30 days, and their message claimed it would expire after only 29 days. It was not possible to reply to those messages. Based on my experience, I do not recommend purchasing a Lyca Mobile SIM card. The lack of reliable service and the complete absence of effective customer support made this experience extremely frustrating. Reza Khorasani, October 2025
Quick answers to the questions people ask most.
Lyca Mobile DE is a mobile virtual network operator (MVNO) that provides prepaid mobile services in Germany. They offer SIM cards, mobile plans with voice, text, and data services, as well as international calling options.
You can contact Lyca Mobile DE customer service through their official website, mobile app, or by calling their customer service hotline. Support is typically available through multiple channels including phone, email, and online chat.
Lyca Mobile SIM cards are available at various retail locations across Germany, including convenience stores, mobile phone shops, and authorized dealers. You can also order SIM cards online through their official website.
Yes, German telecommunications regulations require identity verification for all mobile services. You will need to provide valid identification documents during the activation process to comply with legal requirements.
Yes, Lyca Mobile typically supports mobile number portability, allowing you to transfer your existing German mobile number from another provider. The porting process usually takes a few business days to complete.
As a mobile virtual network operator (MVNO), Lyca Mobile DE operates using infrastructure from established German network providers. This allows them to offer coverage across Germany through existing network infrastructure.
You can recharge your Lyca Mobile account through various methods including their mobile app, website, retail locations, or vouchers. Many customers also set up automatic top-ups for convenience.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Yes, Lyca Mobile is known for offering competitive international calling rates to many countries worldwide. They provide various international calling options and packages as part of their service offerings.
Lyca Mobile typically offers roaming services within the European Union under EU roaming regulations. However, specific terms, conditions, and any applicable charges may vary depending on your plan and destination.
You can check your account balance, remaining data, and usage through the Lyca Mobile app, their website, or by dialing specific USSD codes from your phone. These self-service options are available 24/7 for customer convenience.
If you lose your SIM card, contact Lyca Mobile customer service immediately to report it and request a replacement. They can help block the lost SIM and arrange for a new one to prevent unauthorized usage.
Lyca Mobile primarily operates as a prepaid service provider, which typically means no long-term contract commitments. However, specific terms and conditions may vary depending on the particular service or plan you choose.
Lyca Mobile DE is a telecommunications company that offers budget-friendly mobile plans, including 5G-ready options. The company specializes in providing Allnet Flatrates and SIM deals designed for diverse consumer needs. Customers can purchase prepaid and contract plans online, with the added convenience of immediate activation. Targeting cost-conscious consumers, Lyca Mobile DE aims to deliver competitive pricing on mobile services, starting from as low as €2. With a focus on providing substantial data volume included in their plans, the company caters to individuals who require reliable mobile connectivity without incurring high costs.
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