Lyca Mobile DE is a telecommunications company that offers budget-friendly mobile plans, including 5G-ready options. The company specializes in providing Allnet Flatrates and SIM deals designed for diverse consumer needs. Customers can purchase prepaid and contract plans online, with the added convenience of immediate activation. Targeting cost-conscious consumers, Lyca Mobile DE aims to deliver competitive pricing on mobile services, starting from as low as €2. With a focus on providing substantial data volume included in their plans, the company caters to individuals who require reliable mobile connectivity without incurring high costs.
Lyca Mobile DE receives overwhelmingly negative feedback from consumers, with many citing severe issues with customer support and service reliability. Reviewers express frustration over automatic renewals and unexpected charges, leading to significant financial losses.
The customer service is frequently described as unhelpful and unfriendly, with reports of long wait times and unresolved technical issues. While some users appreciate the friendly service they received, this is overshadowed by complaints about the lack of effective support and communication. Additionally, many customers report problems with SIM card activation and data connectivity, which further diminishes their overall experience. Despite a few positive remarks, the majority sentiment is one of dissatisfaction and caution against using Lyca Mobile DE.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.4 | 25 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 25 | 2.1 | 9 |
| Nov 25 | 1.1 | 15 |
| Dec 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 25 most recent reviews.
“Lyca cheats one by starting automatic renewal without customer’s consent”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 1.4 out of 5 (poor) | 100 out of 100 | 1.5 out of 5 (poor) | 1.6 out of 5 (poor) | — | 25 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 2.3 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | 3.5 out of 5 (good) | — | 1,060 |
Bottom line: Lyca Mobile DE is #5 of 5 on overall rating in this group. On service, Maya Mobile scores higher (4.8 vs 1.5).
25 reviews of Lyca Mobile DE. Filter by what matters to you.
My order was not processed, so the stars are for the company. However, Kim was very helpful and helped me ask for a refund. Now, I will try to place a second order and I hope this goes through this time.
Quick answers to the questions people ask most.
Lyca Mobile DE is a mobile virtual network operator (MVNO) that provides prepaid mobile services in Germany. They offer SIM cards, mobile plans with voice, text, and data services, as well as international calling options.
You can contact Lyca Mobile DE customer service through their official website, mobile app, or by calling their customer service hotline. Support is typically available through multiple channels including phone, email, and online chat.
Lyca Mobile SIM cards are available at various retail locations across Germany, including convenience stores, mobile phone shops, and authorized dealers. You can also order SIM cards online through their official website.
Yes, German telecommunications regulations require identity verification for all mobile services. You will need to provide valid identification documents during the activation process to comply with legal requirements.
Yes, Lyca Mobile typically supports mobile number portability, allowing you to transfer your existing German mobile number from another provider. The porting process usually takes a few business days to complete.
As a mobile virtual network operator (MVNO), Lyca Mobile DE operates using infrastructure from established German network providers. This allows them to offer coverage across Germany through existing network infrastructure.
You can recharge your Lyca Mobile account through various methods including their mobile app, website, retail locations, or vouchers. Many customers also set up automatic top-ups for convenience.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Yes, Lyca Mobile is known for offering competitive international calling rates to many countries worldwide. They provide various international calling options and packages as part of their service offerings.
Lyca Mobile typically offers roaming services within the European Union under EU roaming regulations. However, specific terms, conditions, and any applicable charges may vary depending on your plan and destination.
You can check your account balance, remaining data, and usage through the Lyca Mobile app, their website, or by dialing specific USSD codes from your phone. These self-service options are available 24/7 for customer convenience.
If you lose your SIM card, contact Lyca Mobile customer service immediately to report it and request a replacement. They can help block the lost SIM and arrange for a new one to prevent unauthorized usage.
Lyca Mobile primarily operates as a prepaid service provider, which typically means no long-term contract commitments. However, specific terms and conditions may vary depending on the particular service or plan you choose.
Lyca Mobile DE is a telecommunications company that offers budget-friendly mobile plans, including 5G-ready options. The company specializes in providing Allnet Flatrates and SIM deals designed for diverse consumer needs. Customers can purchase prepaid and contract plans online, with the added convenience of immediate activation. Targeting cost-conscious consumers, Lyca Mobile DE aims to deliver competitive pricing on mobile services, starting from as low as €2. With a focus on providing substantial data volume included in their plans, the company caters to individuals who require reliable mobile connectivity without incurring high costs.
This profile hasn't been claimed by the business owner.
