MasterClass is an online education platform that offers high-quality video courses taught by industry leaders and experts in various fields. The company provides a diverse range of classes, covering topics such as cooking, writing, music, business, and more. Users can access these courses through a subscription model, allowing them to learn at their own pace and gain insights from renowned professionals. The primary customers of MasterClass include individuals seeking to enhance their skills, explore new interests, or pursue professional development. With an emphasis on accessible learning, the platform caters to a broad audience, from hobbyists to aspiring professionals. By leveraging the expertise of acclaimed instructors, MasterClass aims to provide an engaging and enriching educational experience.
MasterClass receives significant criticism from consumers, primarily due to issues surrounding subscription management and billing practices. Many reviewers express frustration over the auto-renewal process, claiming it is nearly impossible to unsubscribe without incurring additional charges.
Several customers report being charged unexpectedly, even after attempting to cancel their subscriptions, leading to accusations of fraudulent practices. However, there are some positive notes, with a few users praising the support team for efficiently processing refunds and resolving issues quickly. Additionally, some reviewers initially enjoyed the content offered, finding it engaging and informative. Despite these positives, the overwhelming sentiment leans towards dissatisfaction, with many describing their experiences as disappointing and frustrating.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 60 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 2.2 | 14 |
| Feb 25 | 1.6 | 11 |
| Mar 25 | 1.8 | 5 |
| Apr 25 | 1.0 | 6 |
| May 25 | 2.7 | 7 |
| Jun 25 | 2.0 | 5 |
| Jul 25 | 1.0 | 3 |
| Aug 25 | 1.9 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I enjoyed Masterclass when I first signed up and had a need”
“It said no refund”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Education & Training.
| Company | Overall | Legit | Value | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.9 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | 2.0 out of 5 (poor) | 2.4 out of 5 (poor) | −7% | 60 |
| 4.8 out of 5 (good) | 100 out of 100 | — | 4.8 out of 5 (good) | 4.2 out of 5 (good) | — | 85 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | — | 57 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 37 | |
| 4.5 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 25 |
Bottom line: MasterClass is #5 of 5 on overall rating in this group. On value, Truka scores higher (5.0 vs 1.3).
60 reviews of MasterClass. Filter by what matters to you.
Awful, non-existent customer service. I can't comment on the classes because I haven't viewed any. But what I found out today is that all accounts are set to renew automatically, which allows Masterclass to take dip into your account whether you want to renew or not. The non-existent customer services means you get no help when you ask for a refund.
BE AWARE of inviting people when you subscribe, I did that thinking I was giving a nice gift to someone and they got locked up to the same terms as someone who decided to buy it, they got charged for renewal (even though their card was expired, not sure how master class even pulled that one off) and well I guess at this point everyone knows how the customer service is near to non existent, automated answers, days to respond to emails about cancellation, whilst sending emails about charges constantly (that department works well), horrendous experience, I wanted to offer someone a nice perk ended up stressing them out to the point that I offered to refund them myself, people invited should not be mandated to subscribe to auto renewal, it's a gift, they should be asked at the end of that term if they then want to subscribe. I will never invite anyone ever again and to be fair now would not consider renewing myself.
I don’t recommend this platform. I really wish I hadn’t paid for it. They claim to offer masterclasses, but in reality, it’s just a bunch of anecdotal interviews. You don’t actually learn anything practical. I watched around 10 of their masterclasses, but I only managed to finish one — mostly because the content just isn’t useful. It’s not the worst thing ever, but it definitely doesn’t live up to what they promise. If you're expecting skill-building, look elsewhere.
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Do NOT subscribe. All memberships are set to auto-renew and you receive no notification that your card is being charged. Once it has been charged it is nearly impossible to get a refund. Terrible customer service and deceitful billing practices.
Been full subscriber as my bank provider this with a Platinum Account. One day i Discovery subscription has been annulled without any reasons or comunication. Probably a technical errore, i comunicated with the customer service that lead me in circles for 10 days. I provided the unique code from the back regarding the subscription info. Nothing After 10 days they answered me that they were unable to solve. Useless Customer service. Avoid It.
Have been treated with contempt by these people. No help in being able to turn off auto charge, and no refund issued even though was auto charged without warning. These days it seems everyone is out to rip you off, these crooks no different.
I am so disappointed in how Masterclass handles subscriptions. First of all, there is no monthly payment plan, and second, I got a "payment didn't go through" email late evening the first day of March. Not considerate at all- feels very intrusive to not get to enjoy the first weekend of the month without some stress inducing financial emails. Constructive advice: Schedule send to Monday instead of trying payments and sending emails on a Saturday. It doesn't make sense to try payment on a Saturday either, since income doesn't really come into people's accounts on weekends. Nothing is so urgent it can't wait until Monday.
I signed up for a $10 a month 14 day trial. Except when I confirmed my banking information, it immediately charged me for an entire year $120.00. This is completely ridiculous and outrageous to be honest. There was no indication that I would be charged for an entire year. And the amount of people that have the same issue is astounding. I tried to call but it was past their hours, so it just hung up on me. I had to send an email instead with the response of 24 to 48 hours getting back to me. And I'm sure of course, they're going to tell me that it's going to take 5 to 10 business days to get me my money back. But they can immediately withdraw it in two seconds.
It sucks. I was a subscriber. They imply these people will TEACH you...that means they show and explain how you do it. Instead I feel they spend 99% of the time telling you what they did or what you should do, but (and here's the key) they don't TEACH you HOW to do it. Class after class was them essentially telling their story, or things they've done. Great...now tell me HOW to do it. Most people know what to do, they don't know HOW to do it...and in my opinion, 99% of what I watched never had the "master" teach or explain the how part. An example would be if they did a masterclass on producing movies, they may tell you to secure financing early on, attach big name stars to the project at the beginning, hire a great team and a great director...well no shit...you mean I paid $200 to hear that I should raise a lot of money early and get a good director? Oh I assumed I should raise just a little money and get a mediocre director lol. Teaching is explaining the thought process behind what you are teaching and explaining/telling us HOW you raise the money, how you find investors, explain the economics of what investors expect, teach us HOW to pitch them and to be persuasive and what will get them to write checks, teach us HOW to evaluate a great director, explain HOW we establish credibility with that director so they'll take us seriously, teach us HOW you convince a great director to take our movie on, teach us HOW...we all know what we should do, it's the HOW that is missing, so to me Masterclass is a major waste. I just went online after seeing their ads again to see if much has changed and in my opinion, the answer is no.
I was given a Masterclass subsciption as a Christmas present from my son. I cannot for the life of me understand WHY these "classes" are termed "Master" classes. Most of the educational value of these classes is on par with a a medium quality Community College. The people asked to present these classes appear to be chosen by the quality of their full arm sleeve tattoos rather than by any actual knowledge they possess. They seek out the "painfully trendy" and the Celebrities... most of whom are painfully NOT educators or even public speakers. No where is this lack of quality more evident in the series on Black History. One of the opening videos is presented by a journalist associated with the 1619 project. If an actual historian would grade her presentation it would merit an "F". She continually presents her own bias as "face" rather than her own very biased opinion. It is obvious that no one bothered to do a simple fact check to confirm the validity of her statements. If you are over 35 or so there is very very little on Master Class which will appeal to you. I contacted Master Class Customer Service. I sent in a detailed email explaining my dissafisfaction and I clearly asked for a refund. I received a response, from a totally DIFFERENT Customer Service agent. He sent me what appered to be a generic form letter on how to resent my password. It did not appear he had even READ my original email. It makes me wonder if this company even HAS an actual customer service department. My experience is similar to the comments posted on here by other greatly dissatisfied customers. The only thing worse that the POOREST Customer Service is NO Customer Service at all!
es una completa basura, calidad precio no merece la pena ni plantearselo, pagas por el emboltorio y luego te encuentras que es un trozo de piedra. No lo compres, dinero tirado a la basura
Stort set alle masterclasses er produceret som reklamer for tyggegummi. Elendig underlægningsmusik forstyrrer fokus på indholdet. Det gør så ikke så meget, da indholdet oftest er ekstremt overfladisk og klichéfyldt. Spild af tid. Jeg købte desværre et abonnement, som de naturligvis også gør det en lille smule vanskeligt at opsige….
I received a gift membership in December 2024. I logged in and was prompted to give my credit card details for auto renewal of subscription. I found this very unsettling and annoying but after I retried logging in a couple of times I managed to get access without putting the details in. However, I have since been unable to access classes as I am always directed to a subscription options page instead. I have emailed support so await their response but after reading some other’s experiences on here and elsewhere on social media I am not hopeful. I am deeply upset that my gift, given in good faith and already paid for, has been so problematic to access. I will definitely discourage anyone from using this product.
The classes (the ones I can see) are pretty decent, but if I wasn't locked in for a year, I would DEF cancel. The access to the classes you pay for is shoddy (sometimes it works, sometimes it doesn't). I sent a request for help to customer service and have been getting the most irritating run around for a month now. I don't feel like this service was ready for streaming roll out. It has a lot of bugs and customer service is NOT trained on how to handle them. Their help center is for Kindergarteners and worthless. I'm sick I spent the money, don't have proper access, and no recourse or way to cancel. Despicable service.
A complete scam. Sending renewal notices to my spam box a few days before they charge my card and when I contact the day after they charge my card they say its too late to cancel.
Masterclass is a scam. They will keep renewing you without notice.
Be warned -- their gift subscriptions expire! Even though the date their system prints is clearly wrong, they refuse to honor a subscription redeemed even a month late. Effectively, we paid MasterClass for nothing! Great business model for them, terrible for the consumer. Edited after response: lol somehow the response was even worse than nothing at all. They're "extremely sorry" but won't do the simple step of giving the service I paid for -- and they didn't even ask about how the date was printed wrong on my voucher! Hugely disappointing; stay away!
I redeemed a gift subscription that I received for Xmas. MasterClass asked for my credit card information, purportedly as a requirement for a renewal at the end of the year. Since that was the only way to redeem the gift subscription, I provided the information. Then, they immediately charged my credit card for a one-year subscription. It took an hour to have the charge reversed. I suspect lots of people don't check their credit card statements and MasterClass receives this double payment.
Some of the classes are very good. However, when we’ve finished watching a class, or want to stop watching one on our tv, there is no search mechanism that allows us to find and watch something else. We have to uninstall and reinstall the app, which is a nuisance. I’ve called customer service twice, and each time had to wait over twenty minutes to speak to someone. If this isn’t resolved in a week, I’m cancelling our subscription.
MasterClass is an online education platform that offers high-quality video courses taught by industry leaders and experts in various fields. The company provides a diverse range of classes, covering topics such as cooking, writing, music, business, and more. Users can access these courses through a subscription model, allowing them to learn at their own pace and gain insights from renowned professionals. The primary customers of MasterClass include individuals seeking to enhance their skills, explore new interests, or pursue professional development. With an emphasis on accessible learning, the platform caters to a broad audience, from hobbyists to aspiring professionals. By leveraging the expertise of acclaimed instructors, MasterClass aims to provide an engaging and enriching educational experience.
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