Maxen was very helpful and helped me…
Maxen was very helpful and helped me out quick and easy gave me simple solutions and was all in all great, thank you to them. 52121067835

Maxen Power is a trusted business energy supplier based in the UK, specializing in providing reliable and affordable energy solutions for commercial clients. The company focuses on simplifying the energy supply process, ensuring that businesses can meet their energy needs with ease and transparency. Maxen Power is dedicated to offering personalized support and expert guidance to help customers optimize their energy consumption and reduce costs. In addition to its commitment to reliable energy supply, Maxen Power is actively pursuing initiatives to advance renewable energy solutions, recognizing the importance of sustainability in today’s market. By prioritizing customer satisfaction and environmental responsibility, the company aims to become a leading choice for businesses seeking dependable energy services in the UK.
Maxen Power receives a generally positive reception from customers, with many praising the company's efficient service and helpful staff. Reviewers frequently highlight the professionalism and quick response times, noting that account managers are accommodating and effective in resolving issues.
For instance, several customers express satisfaction with the prompt handling of account changes and inquiries. However, there are significant concerns regarding the company's practices, with some consumers reporting troubling incidents, including unauthorized entries into properties and allegations of harassment related to contracts. Additionally, an investigation by Ofgem into the company's treatment of businesses raises further doubts. Overall, while many appreciate the service quality, the negative experiences shared by a minority cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Great service good company”
“All door and bedroom left open, like gangs went into your house and walk out from your house plus charges £1000 to you”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Utilities & Energy.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.9 out of 5 (fair) | — | 60 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 2.0 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | — | 999 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | 696 |
Bottom line: Maxen Power is #5 of 5 on overall rating in this group. On value, Calor Gas Ireland scores higher (4.5 vs 2.9).
60 reviews of Maxen Power. Filter by what matters to you.
Maxen was very helpful and helped me out quick and easy gave me simple solutions and was all in all great, thank you to them. 52121067835
I contacted Maxen Power and spoke to Lawrence regarding an issue I had from another supplier trying to get our business. Lawrence was very helpful and professional and reassured us about the the problem we had.
Event it’s the best . Always helpful
Maxen power have great customer service and prices
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Isabel's Brasserie
The Customer Services guy who deals with the Account is a credit to the Organisation. Always helpful and understanding, and his comms. performance is excellent, which is so important, these days.
excelent service.
coming good
⭐ 1 Star – Billing for electricity that physically did not exist I took over a commercial premises on 17 November 2025. When I moved in, Maxen Power had physically removed the electricity meter due to the previous tenant. There was no power, no meter and no way to use electricity. Despite this, Maxen issued me: • A bill from 17 Nov – 1 Dec (which I paid under protest) • A second, larger bill for December — even though the meter was still not installed The meter was only installed on 5 January 2026, and on that same day I switched to EDF. Maxen then objected to my supplier transfer unless I paid the December bill for a period when there was no supply and no meter. This has caused serious disruption to my business and is now being escalated to Ofgem and the Energy Ombudsman. I am also extremely uncomfortable with the way Maxen encourages customers to leave Trustpilot reviews when they feel they’ve been “helped” — something I personally experienced during this dispute. It’s a bully boy tactic to boost their trustpilot reviews. That’s how I describe there actions as soon as you have a disagreement. No company should be billing for energy that could not physically be used, or blocking customers from switching supplier to force payment of a disputed invoice. Proceed with caution. — David Woodburn
They’ve been great and fair priced
They are all ways ready to help me with anything,thanks to Maxenpouer
it is shocking that 89 reviews in a day and all of them 5 star 5 days before. similar to 56 reviews 5 star in a day in a december when we call Maxen power they always busy and never solve the problems straight away, always some one will call back which never happened. The team even does not have time to get back to customers via emails. ridiculous customer service but still get 5 star.. wow!! impressive!!!
The worst utility company. After moving into a property that had no meters Maxen Power had these installed on the 16th December. The electric was turned off at the DB instantly as the building is unoccupied and the gas engineer has not attended yet to connect the gas so it is impossible for any gas to have been used. I have just received a bill for December for £609.49 including the whole month of Decembers standing charge (31 days) when the meters were only installed for 16 days at £2 per day plus ridiculous gas and electric usage even though proof was sent of both meters showing they had not been used. After calling this morning they confirmed the bills were wrong but only because I questioned them. They then sent a new bill out for £175 still with 31days standing charge for each meter. This is after having to pay £4k deposit as the previous tenant left in arrears and £450 for each meter install. Stay clear of this company and ignore the fake reviews.
Very good company and service
My account manager was good thank you
Do not trust this company and all these reviews are fake . this company must be banned.
Maxen Power is a trusted business energy supplier based in the UK, specializing in providing reliable and affordable energy solutions for commercial clients. The company focuses on simplifying the energy supply process, ensuring that businesses can meet their energy needs with ease and transparency. Maxen Power is dedicated to offering personalized support and expert guidance to help customers optimize their energy consumption and reduce costs. In addition to its commitment to reliable energy supply, Maxen Power is actively pursuing initiatives to advance renewable energy solutions, recognizing the importance of sustainability in today’s market. By prioritizing customer satisfaction and environmental responsibility, the company aims to become a leading choice for businesses seeking dependable energy services in the UK.
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