Great customer service
Novi was very helpful, quick and offered great suggestions to problem solve.

Maya Mobile is a provider of travel eSIM solutions, specializing in international data plans that enable users to stay connected while traveling abroad. The company offers a range of prepaid and unlimited eSIM options, allowing travelers to access high-speed 4G and 5G mobile data in over 200 countries worldwide. Customers can easily select and activate their desired eSIM plan online, receiving a QR code via email for quick installation on their devices. Targeted primarily at international travelers, Maya Mobile’s services cater to individuals seeking reliable and cost-effective mobile data without incurring roaming fees. With features like Wi-Fi hotspot sharing and 24/7 customer support, the company aims to enhance the connectivity experience for users on business trips, vacations, or family getaways. By streamlining access to mobile internet, Maya Mobile helps users stay connected seamlessly during their travels.
Maya Mobile receives high praise for its excellent service and user-friendly eSIM offerings, with many customers highlighting the great speed and reliability of the data service. Reviewers appreciate the prompt and knowledgeable customer support, often noting quick responses to inquiries and effective problem resolution.
Users report seamless experiences while traveling in various countries, emphasizing the ease of installation and overall satisfaction with the product. However, some customers express frustration with sporadic connectivity issues, particularly in the USA and Bangkok, and mention slow internet speeds that hindered their experience. Despite these complaints, the majority of feedback remains overwhelmingly positive, showcasing Maya Mobile as a reliable choice for travelers. Overall, the sentiment is highly favorable.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,060 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 4.6 | 393 |
| Jun 25 | 4.7 | 399 |
| Jul 25 | 4.6 | 208 |
| Aug 25 | 4.6 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very good service and prices also good not bad I have used it in Switzerland for one week and had great experience u...”
“I asked for an explanation and a refund/credit, but customer support responded with standard replies and offered no s...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.4 out of 5 (good) | — | 1,060 | |
| 3.5 out of 5 (fair) | 100 out of 100 | 3.7 out of 5 (good) | 3.9 out of 5 (good) | 1.7 out of 5 (poor) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 1.5 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.3 out of 5 (good) | — | — | 1,060 |
Bottom line: Maya Mobile is #2 of 5 on overall rating in this group.
1,060 reviews of Maya Mobile. Filter by what matters to you.
Novi was very helpful, quick and offered great suggestions to problem solve.
Super helpful and responsive support. Would recommend Maya
Easy installation of eSim via QR-code. Good network in Italy.
Quick answers to the questions people ask most.
Maya Mobile is a business that offers mobile services, though specific service details would need to be confirmed directly with the company. We recommend contacting them directly for the most current information about their offerings.
Business hours may vary and are subject to change. Please contact Maya Mobile directly or check their official website for current operating hours and availability.
Contact information for Maya Mobile can typically be found through online business directories or their official website. We recommend verifying contact details directly through official sources to ensure accuracy.
Maya Mobile's location information would need to be confirmed through their official business listings or website. Business locations can change, so it's best to verify current address information directly with the company.
Appointment policies vary by business and service type. Contact Maya Mobile directly to inquire about their scheduling preferences and whether appointments are required or recommended.
Cancellation policies can vary depending on the type of service and business practices. Please contact Maya Mobile directly to understand their specific cancellation terms and any associated fees or requirements.
Warranty and guarantee policies vary by business and service type. Contact Maya Mobile directly to learn about any warranties, guarantees, or service commitments they may offer.
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Excellent service, removed the worry of charges incurred overseas. Good sim good connection for Internet. Will 💯 use again.
Great custemer support! They took time and explained to me step by step. :)
When i accidentally purchased too many e-sims, Novi (Maya) made the refund process so easy, and the funds were returned within 20 minutes... I have absolute full confidence in Maya, and highly recommend their service to anyone travelling.... My son is using a Maya e-Sim in Greece and it is fantastic and the cheapest by far..
It’s pretty solid and very convenient. Sometimes there are short outages of service coverage but by changing the network those can usually be sorted out as the connection doesn’t take too long to be reestablished. Customer service bot couldn’t help me but after asking to be attended by a human, it was first-class service.
e-sim einfach zu installieren und hat bisher in Asien und Europa einwandfrei funktioniert. Die Preise sind auch je nach Bedarf gestaffelt.👍
After activating, it wasn’t working at all. And I checked the “call time” under “Cellular”, I showed only two days left for a 10 days plan. Waste money for nothing. Not recommenced anyone to use it!!
Very easy to buy and install. Done in advance at home with effective date for Thailand arrival. Power on when landed and immediately connected. A little bit tricky getting Apple messages going but the provided guide was helpful. Local providers 5G was strong even in the country areas
Payment methods accepted can vary by business. Contact Maya Mobile directly to confirm which payment options they currently accept, such as cash, credit cards, or digital payments.
Licensing and insurance requirements vary by location and business type. You can verify business credentials through local licensing authorities or by asking Maya Mobile directly about their licensing and insurance status.
Service areas can vary depending on the business model and location. Contact Maya Mobile directly to confirm whether they provide services in your specific area or location.
Scheduling requirements can vary based on demand and service type. Contact Maya Mobile directly to learn about their typical scheduling timeline and availability for the services you need.
Service processes can vary depending on the type of work being performed. Contact Maya Mobile directly to understand what to expect and whether any preparation is needed on your part before the service appointment.
Maya Mobile is a provider of travel eSIM solutions, specializing in international data plans that enable users to stay connected while traveling abroad. The company offers a range of prepaid and unlimited eSIM options, allowing travelers to access high-speed 4G and 5G mobile data in over 200 countries worldwide. Customers can easily select and activate their desired eSIM plan online, receiving a QR code via email for quick installation on their devices. Targeted primarily at international travelers, Maya Mobile’s services cater to individuals seeking reliable and cost-effective mobile data without incurring roaming fees. With features like Wi-Fi hotspot sharing and 24/7 customer support, the company aims to enhance the connectivity experience for users on business trips, vacations, or family getaways. By streamlining access to mobile internet, Maya Mobile helps users stay connected seamlessly during their travels.
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