Maya Mobile is a provider of travel eSIM solutions, specializing in international data plans that enable users to stay connected while traveling abroad. The company offers a range of prepaid and unlimited eSIM options, allowing travelers to access high-speed 4G and 5G mobile data in over 200 countries worldwide. Customers can easily select and activate their desired eSIM plan online, receiving a QR code via email for quick installation on their devices. Targeted primarily at international travelers, Maya Mobile’s services cater to individuals seeking reliable and cost-effective mobile data without incurring roaming fees. With features like Wi-Fi hotspot sharing and 24/7 customer support, the company aims to enhance the connectivity experience for users on business trips, vacations, or family getaways. By streamlining access to mobile internet, Maya Mobile helps users stay connected seamlessly during their travels.
Maya Mobile receives high praise for its excellent service and user-friendly eSIM offerings, with many customers highlighting the great speed and reliability of the data service. Reviewers appreciate the prompt and knowledgeable customer support, often noting quick responses to inquiries and effective problem resolution.
Users report seamless experiences while traveling in various countries, emphasizing the ease of installation and overall satisfaction with the product. However, some customers express frustration with sporadic connectivity issues, particularly in the USA and Bangkok, and mention slow internet speeds that hindered their experience. Despite these complaints, the majority of feedback remains overwhelmingly positive, showcasing Maya Mobile as a reliable choice for travelers. Overall, the sentiment is highly favorable.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,060 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 4.6 | 393 |
| Jun 25 | 4.7 | 399 |
| Jul 25 | 4.6 | 208 |
| Aug 25 | 4.6 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very good service and prices also good not bad I have used it in Switzerland for one week and had great experience u...”
“I asked for an explanation and a refund/credit, but customer support responded with standard replies and offered no s...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.4 out of 5 (good) | — | 1,060 |
| 3.5 out of 5 (fair) | 100 out of 100 | 3.7 out of 5 (good) | 3.9 out of 5 (good) | 1.7 out of 5 (poor) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 1.5 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.3 out of 5 (good) | — | — | 1,060 |
Bottom line: Maya Mobile is #2 of 5 on overall rating in this group.
1,060 reviews of Maya Mobile. Filter by what matters to you.
Im Februar funktionierte maya nur sporadisch in USA; jetzt in Bangkok gar nicht. Ich habe 20 GB gekauft. Antwort von Maya auf mein Email waren nur allgemeine Hinweise nicht hilfreiche Hinweise von einem Computer Automaten. Maya ist für mich nur Geldverlust.
I bought 2 SIMS in UK availaing the 10% discount. Mine was downloaded and functioned well whereas the second one was downloaded on my wife’s IPhone 16. Maya system indicated it’s downloaded but it never work. You can see the usage and please refund me for one SIM
Quick answers to the questions people ask most.
Maya Mobile is a business that offers mobile services, though specific service details would need to be confirmed directly with the company. We recommend contacting them directly for the most current information about their offerings.
Business hours may vary and are subject to change. Please contact Maya Mobile directly or check their official website for current operating hours and availability.
Contact information for Maya Mobile can typically be found through online business directories or their official website. We recommend verifying contact details directly through official sources to ensure accuracy.
Maya Mobile's location information would need to be confirmed through their official business listings or website. Business locations can change, so it's best to verify current address information directly with the company.
Appointment policies vary by business and service type. Contact Maya Mobile directly to inquire about their scheduling preferences and whether appointments are required or recommended.
Cancellation policies can vary depending on the type of service and business practices. Please contact Maya Mobile directly to understand their specific cancellation terms and any associated fees or requirements.
Warranty and guarantee policies vary by business and service type. Contact Maya Mobile directly to learn about any warranties, guarantees, or service commitments they may offer.
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I purchased two 20GB plans and then topped up with another 20GB. Only afterward did I discover that Maya Mobile now offers an unlimited plan for Turkey, which would have been much more cost-effective. At the time of my purchase, this option was not visible on the website, but the result is that I paid significantly more than the unlimited plan would have cost. I asked for an explanation and a refund/credit, but customer support responded with standard replies and offered no solution. I find this approach unfair to customers. There is a lack of transparency and no real attention to customer satisfaction.
Das Internet ist sowohl in Vietnam als auch in Malaysia langsamer als lokale Anbieter. Obwohl diese viel günstiger sind ( 10€ für einen Monat). In Indonesien hatte ich teilweise nur E-Netz, der Kundenservice hat eine Erstattung konsequent ausgeschlossen und nur Hilfe beim erneuerten eSIM konfigurieren angeboten. Meine Empfehlung, holt euch eine SIM vor Ort, günstiger und besseres Internet!
5 day/5GB of data plans (4 of them) purchased for 3 day stay in Cyprus. Maya claims that 3 of 4 plans used up all data within 36hrs. We were also charged for 6 plans up front. Refunded the one plan, still waiting for the other. They're quick to reply but also quick to deny. Buyer beware!
Unfortunately I feel that the esim did not calculate my phone usage correctly. I usually spend less than 1gb a month , somehow it calculated I used 1gb in a day!! Sorry this isn't correct. Even when I checked my phone usage on my phone settings I didn't use anywhere near 20mb.
Everything worked fine during the first month: solid connection, no issues. Then suddenly, the network just stopped working completely. I contacted customer support via chat and it was an absolute nightmare. The responses were painfully slow. I’m not exaggerating, it took hours to get anything done. They kept asking for screenshots and had me run endless experiments, clearly just dragging things out until I gave up out of frustration. It feels like they wear you down on purpose. Would not recommend.
Es una estafa, no funcionó la esim, solicité el reembolso y me dijeron que lo harían, nunca llegó, me enviaron un pantallazo donde decía que la compra se había cancelado y según ellos, esa era la prueba de que me devolverían el dinero, luego les volví a escribir porque el dinero no llegaba y me dijeron que tenía que hablar con mi banco porque ellos ya habían devuelto el dinero, al final nunca funcionó la esim ni devolvieron el dinero, ladrones!
En Venezuela no funcionó. Un timo
All paid, registered, thought turned on, two accounts never worked. Facing massive charges from our carrier now.
After activating, it wasn’t working at all. And I checked the “call time” under “Cellular”, I showed only two days left for a 10 days plan. Waste money for nothing. Not recommenced anyone to use it!!
Recently, just bought in Europe 40Gb for 1month. Finished before 20days. Then buy again 10Gb for 10days. Finished within 7 days. The usage will suddenly finished in 1 day. Connection is good but dishonest usage. At the same time, also bought lebara sim card and lyca aim card. More relies and honest. Maya not recommended in Europe.
I purchased yesterday for global unlimited esim but after installing the esim on my phone i have signal but no data, I contacted the customer service but they just say that they will fix but until now no update and its almost 10 hrs already. Aside from that my Maya account was also disabled.. this is really terrible 😞
Payment methods accepted can vary by business. Contact Maya Mobile directly to confirm which payment options they currently accept, such as cash, credit cards, or digital payments.
Licensing and insurance requirements vary by location and business type. You can verify business credentials through local licensing authorities or by asking Maya Mobile directly about their licensing and insurance status.
Service areas can vary depending on the business model and location. Contact Maya Mobile directly to confirm whether they provide services in your specific area or location.
Scheduling requirements can vary based on demand and service type. Contact Maya Mobile directly to learn about their typical scheduling timeline and availability for the services you need.
Service processes can vary depending on the type of work being performed. Contact Maya Mobile directly to understand what to expect and whether any preparation is needed on your part before the service appointment.
Maya Mobile is a provider of travel eSIM solutions, specializing in international data plans that enable users to stay connected while traveling abroad. The company offers a range of prepaid and unlimited eSIM options, allowing travelers to access high-speed 4G and 5G mobile data in over 200 countries worldwide. Customers can easily select and activate their desired eSIM plan online, receiving a QR code via email for quick installation on their devices. Targeted primarily at international travelers, Maya Mobile’s services cater to individuals seeking reliable and cost-effective mobile data without incurring roaming fees. With features like Wi-Fi hotspot sharing and 24/7 customer support, the company aims to enhance the connectivity experience for users on business trips, vacations, or family getaways. By streamlining access to mobile internet, Maya Mobile helps users stay connected seamlessly during their travels.
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