Stacy in customer services so…
Stacy in customer services so professional and helpful! Too slow withdrawals comparing other companies online! Not too bad though ,company is just ok online because of that 3 stars.
Metropolitan Gaming Online is a digital platform designed to facilitate online reviews and ratings for various businesses and services. The company operates a user-friendly interface that allows consumers to share their experiences and opinions about products and services they have utilized. By providing a space for honest feedback, Metropolitan Gaming Online aims to help potential customers make informed decisions based on real user experiences. Targeting both consumers looking for reliable insights and businesses seeking to manage their online reputation, the platform fosters a transparent review process. Users can access a wide range of categories, making it easier to find specific information relevant to their interests. Metropolitan Gaming Online is committed to enhancing the overall customer experience by connecting users with trustworthy information and promoting accountability within the marketplace.
Metropolitan Gaming Online receives overwhelmingly negative feedback from its users, with a staggering 87% of reviews rating it 1 star. While some customers praise the site for its user-friendly interface and quick deposits, these positives are overshadowed by rampant complaints about low payout rates and problematic withdrawal processes.
Many reviewers express frustration over the site's misleading promotions, particularly regarding free spins that are never honored. Users report significant delays in receiving their winnings, with some waiting weeks or even months for withdrawals. The sentiment is further compounded by accusations of the site being fraudulent, with claims of rigged games and poor customer service. Overall, the majority of consumers advise against using this platform, highlighting a severe lack of trust and satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.5 | 62 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 1.0 | 2 |
| Aug 24 | 2.3 | 3 |
| Sep 24 | 1.0 | 2 |
| Oct 24 | 1.4 | 8 |
| Nov 24 | 1.7 | 3 |
| Dec 24 | 1.0 | 2 |
| Jan 25 | 2.7 | 3 |
| Feb 25 | 1.0 | 4 |
| Mar 25 | 1.0 | 3 |
| Apr 25 | 1.0 | 2 |
| May 25 | 3.0 | 2 |
| Jun 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 62 most recent reviews.
“Signed up, deposited and withdrew my winnings (7times) on the same day”
“To add on the 98 Very native reviews and all are true reviews it’s not because someone has lose you should take this...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Casinos & Gaming.
| Company | Overall | Legit | Website & app | Service | Trend | Reviews |
|---|---|---|---|---|---|---|
| 1.5 out of 5 (poor) | 100 out of 100 | 1.5 out of 5 (poor) | 1.5 out of 5 (poor) | +25% | 62 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 5.0 out of 5 (good) | — | 999 | |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.0 out of 5 (poor) | — | 1,002 |
Bottom line: Metropolitan Gaming Online is #4 of 5 on overall rating in this group. On service, Dream Car Giveaways scores higher (5.0 vs 1.5).
62 reviews of Metropolitan Gaming Online. Filter by what matters to you.
Stacy in customer services so professional and helpful! Too slow withdrawals comparing other companies online! Not too bad though ,company is just ok online because of that 3 stars.
Deposited over 1k over few months. Had a win not long ago 400 so i withdraw and they ask for documents. I uploaded them all, then they asked for a selfie so i sent it.a week Wednesday they said they have it all and are prosesing and upto 2 days ect... 10 days later still pending. Every time i go on chat they state they dont have a contact number and the revelnt team are on it.. then if you reply they log u out. Then say they dont save chats ect and only comunicate via email. If they cant withdraw because they dont belive its me i masewell contact my bank get the 1200 back cuz if they cant proove its me for.my winning supose u cant proove its me who depsotited?! Have alll managers names ect and repsoted to gambling commision with all screen shots of chats and deposits and withdrawls.
I am a gambler in a lot of casinos. I am a responsible gambler and I actually have fun playing little amounts like 10p or 20p. I have used maybe most of the gambling platforms that exist or I am aloud to play in the Uk, but I have to say that this is probably the worst website I have encountered. I have deposited 20 pounds with Apple Pay, it was accepted and then rejected. The money came out of my account but didn’t appeared on the platform. I tried again with direct bank link and they duplicated 20 pounds. That would be 60 missing from my account. I tried to use my card and the same happened. I was in shock when checked my account to realise the payments gone through but never appeared in the platform. It is a scam. I’m have tried to speak to them and all they say is that they’re trying to sort this. They asked me to be patient. I will now raise a dispute through my bank and then report this company for scamming people. Horrible experience
Quick answers to the questions people ask most.
Metropolitan Gaming Online has mixed reviews, with a range of customer experiences. While some users report successful withdrawals and positive interactions, others express concerns about payout rates and withdrawal issues.
There are verified reviews indicating both satisfied and dissatisfied customers. While some users have reported scam-like experiences, others have had successful transactions, suggesting a varying level of service.
Metropolitan Gaming Online offers various online gambling services, including slots and sports betting. Review themes suggest that while some users enjoy the gaming experience, they have encountered issues with bonuses and payouts.
Metropolitan Gaming Online accepts multiple payment methods, including credit/debit cards and e-wallets. However, some reviews indicate complications with withdrawals, particularly regarding specific payment methods.
Customers can contact Metropolitan Gaming Online's support team via phone or email. Some reviews highlight prompt responses, while others mention delays, particularly during withdrawal requests.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Worst online casino site DO NOT use this site if you dont want your money stuck with them, I requested withdrawal 3 days ago, still it is pending , every time I talk to customer service team, their answer is same everyday that it will be done by today, but nothing is being done. On their website it says 2 business days to process withdrawal, it's been 3 business days still no notification , nothing at all. AVOID this website at all cost, they lie on their website , I have planned my finances according to their words of 2 business days withdrawal, but do not have trust in them anymore. And just now I am reading reviews here and no wonder why rating is under 2star, WORST experience ever.
Very poor customer service. I was charged to add money into my new account, then was unable to place a bet (presumably because I reached my limit with another company linked to this one, unbeknownst to me), then charged to remove my money and whilst the website states up to 48 business hours, I am now double that time frame and no sign of my money. I have emailed asking and have had no reply…..
Avoid these scammers at all cost. Customer support is an absolute joke and are no help whatsoever. Still waiting for a £10 withdrawal 8 days after withdrawing which still says pending. Couldn't care less about the money it's the principle of it and how they just wanna rip you off.
Terrible site. I signed up for a welcome bonus. Nothing showed up. The games just take your money....they don't even pretend to give you any games bonuses or free spins. To top it all, I tried contacting customer services which promises to answer your queries in under two minutes. I was left with no response. I waited and still nothing. No reply to be had. I decided that this site is a rip off and I won't be giving them any more of my hard earned cash. Do yourselves a favour. Don't waste your time signing up.
Worst online casino I’ve ever used pestered with emails to play then when you do it says ‘TAKE TIME TO THINK’ haha absolute joke and just awful when you think these online casinos watch your every move and think they have the right to know all your outgoings!!!
Went on metgaming this morning..first thing that popped up was contact customer support about uploading documents..or they would limit or even block my account….so went on live chat and no reply!!!…went back on in the evening same message popped up…with this went back on live chat for an hour and still no reply!!!!…was gonna say to them that my documents were uploaded in July!!!..until now had no problems….when was not playing got loads messages enticing you to play..and when you were playing it was messages about responsible gambling (make up your mind)..so all i can say is at least the 100s of texts and emails will stop now as I’ve disabled my account!!!!
Just do not join this casino cannot understand how it still as a gaming license .It is run by AG one of the worse companies known to fix all the online casinos they run own The names they flash up as winners are all fake but still they hold onto they UK gaming license not sure how just read the rest of the reviews on trustpilot need I say more they are a embarrassment to the gaming and casino industry Theres better honest online casinos out there But just don't pick this one or any other where AG are involved
Joined up using offer deposited cash didn't get the bonus now can't seem to get the withdrawal of my money approved! Absolute scam AVOID
Pretty much impossible to get on any bonus boards on here. No fair chances are given as it just eats ur money completely. Joining up bonus is an absolute CON aswel you have to ask daily for your 100 spins for 5days they're not added unless you ask for them!
20 mins on big bass bonanza without free spins. How is that legal?
I thought that was a good company to play with, but big mistake to believe this. I had a problem playing In one of the roulette, I got the number and " a conex problem " send me back to the main menú when I opened the game again , the money from the bet been taken but the money for got the number didn't been paid in my account. that happened twice, I put on contact with the " help service " and still waiting for an answer, I called few.times and the same answer,,,,it's in investigation. I really can't belive or trust in this site again, and I really recommend don't use the site at all Clearly we play and we want to play in a safe site ,you know that the 99% of the times you can lose but that they take ur money for free ... is absolutely wrong !!!!.
Metgaming.com offer 100% bonus on slots that you have to wager 50 times. But they cheat you different way. When you place £1 bet on slot 50p (which is 50% of the bet) will be deducted from your real balance but winning will added to bonus balance only. This is the only site I found that real money being used and winning goes to bonus which you need to wager 50×. Its a proper scam to me watch out guys. I can't believe this big casino chain scaming people like this.
They restricted my account and asked for a payslip after being a customer for months. I only deposit around £50 a month and earn over 28k yet my account is still restricted. I sent my payslip 8 days ago and customer service keep telling me that it's 48 hours and that my payslips are being reviewed next. Absolutely won't use this company again as I cannot deposit or withdraw!
I really do not understand the fuss on the negative ratings. Yes the agents could use a little re-training. Are they a con casino? No they're not several time I've hit big wins and mega wins from 40p stake in slingo money train. And it paid out over x2899 the stake I was shocked. Saturday I placed a withdrawal for £500 first was declined not sure why. However the 2nd attempt was placed Sunday and hit my PayPal account today. People who claim bonuses are not added must be doing something wrong because every time I go to chat when my bonus has not been credited they credit it for me, make sure you speak to them first before using and money deposited otherwise they can't credit the bonus.
Metropolitan Gaming Online is a digital platform designed to facilitate online reviews and ratings for various businesses and services. The company operates a user-friendly interface that allows consumers to share their experiences and opinions about products and services they have utilized. By providing a space for honest feedback, Metropolitan Gaming Online aims to help potential customers make informed decisions based on real user experiences. Targeting both consumers looking for reliable insights and businesses seeking to manage their online reputation, the platform fosters a transparent review process. Users can access a wide range of categories, making it easier to find specific information relevant to their interests. Metropolitan Gaming Online is committed to enhancing the overall customer experience by connecting users with trustworthy information and promoting accountability within the marketplace.
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