Lebara Mobile (FR) is a telecommunications company that provides mobile services primarily focused on offering affordable prepaid mobile plans. Catering to a diverse customer base, Lebara Mobile targets individuals seeking cost-effective solutions for international calling and data services, particularly those with family and friends abroad. The company emphasizes simplicity in its offerings, allowing users to easily manage their mobile services without long-term contracts. Through its user-friendly platform at mobile.lebara.com, Lebara Mobile enables customers to access a range of mobile plans with competitive pricing, making it an attractive option for budget-conscious consumers. The company is committed to providing reliable connectivity and excellent customer service, ensuring that users can stay connected with their loved ones, whether locally or internationally.
Lebara Mobile receives overwhelmingly negative feedback from customers, with many expressing frustration over poor service and unreliable support. Reviewers frequently mention issues with customer service, describing it as "terrible" and "poor," with long wait times and unhelpful responses.
Complaints about misleading roaming information are common, as customers report being unable to access data while traveling, despite promises of coverage in over 100 countries. Additionally, several users experience problems with SIM activation and phone functionality, leading to further dissatisfaction. While a few customers appreciate the competitive pricing and data offerings, these positives are overshadowed by the overall negative sentiment regarding service quality and support. Consequently, the majority view is decidedly unfavorable.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.8 | 246 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.0 | 8 |
| Oct 24 | 3.0 | 14 |
| Nov 24 | 2.8 | 13 |
| Dec 24 | 2.0 | 14 |
| Jan 25 | 2.1 | 11 |
| Feb 25 | 1.5 | 8 |
| Mar 25 | 1.7 | 6 |
| Apr 25 | 2.8 | 8 |
| May 25 | 2.1 | 7 |
| Jun 25 | 2.2 | 10 |
| Jul 25 | 1.8 | 5 |
| Aug 25 | 1.2 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 246 most recent reviews.
“Jeg spurgte om det var muligt at få min opkaldshistorik fra 2023”
“Had 1 sim really good price order another a few months later waited a week for the second sim never arrived I rung Cu...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.8 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.9 out of 5 (poor) | 1.3 out of 5 (poor) | −13% | 246 |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 |
Bottom line: Lebara Mobile (FR) is #5 of 5 on overall rating in this group. On service, Maya Mobile scores higher (4.8 vs 1.6).
246 reviews of Lebara Mobile (FR). Filter by what matters to you.
I recently ordered a one month Lebara Sim to use in my phone while in the UK and inadvertently forgot to cancel after the first month. I rang a day late and instantly received a refund for the billed second month. Great service
Prateek was very helpful and sorted the data issue quickly. Thanks Prateek
Havde fået et spoof. opkald fra congo Fuld service til ønskepris. Ringede til service. Tryk eet og vi ringer tilbage😇 Der gik under 5 min. Kompetent pige med svar på alt🥰
Why the moaners? Fabulous coverage for peanuts. No frills…. No BS…… no £££££ advertising waste of money….. just try them - I love it.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Very fast to solve my concern. Thanks to Kaustubh Rithe.
I ran out of data ( never happened before) and received a text from Lebara warning me that it was out of data and my plan didn’t renew until 26 th of the month. I tried to buy extra, but was unable to, so I phoned them. Yes. You can actually speak to a real live person! Yashi was very helpful and added data to my plan and I got a confirmation text while we were talking.
Bonjour tout mes remerciements pour le service client de m'avoir aidée a régler le problème de mon numéro et et mon application . surtout messieurs Youcef pour son intervention rapide et professionnels pour son remarquable travail.mes félicitations et mes salutations a toute équipe de libara sans exception
Her kun positive ting at sige on Lebara, 1 gang da jeg skal skulle ændre et abbonoment, gav jeg dem et kald, og det blev fixet over telefoner via en flink kundeservice medarbejder. ellers fungere det bare. har 3 abbonomenter hos dem, et til mig og 2 til mine børn. Så gik fra at betale 300+ om måneden hos 3 og Telia til kun at betale 87. og der er ikke den helt store forskel at mærke i dækningen eller hastigheden
Was with Vodafone, but became to pricey,I don’t understand why so many people seem to have had so many problems I have had a great experience.keep up the good work Lebara Thanks.
Very good service by Mr Vishal B who quickly resolved our problem perfectly.
jeg er lige gået over til Lebara og det fungerer bare perfekt
Contrary to most reviews on trustpilot, I have had no issues with Lebara. Sim arrived next day, popped it into an old phone and activated straight away by making a call. Got PAC number from old network, went to Lebara website, used help pages to guide me through porting. Just need Lebara temporary mobile number, PACcode and then choose a date for porting. Put new Sim in Phone and ported today with no issues. Advise to check mobile data settings on help file and edit those on phone to change from the Vodaphone network to Lebara.
Jeg har haft mobilabonnement hos Lebara i mange år og er helt tilfreds. God kundeservice og billige abonnementer. Fin dækning.
Natasha was great. I was going to jump ship but she has convinced me otherwise. Very competent and kind. . She deserves a pay rise and a promotion. Thank you Natasha. Julia
Lebara's plans have worked brilliantly for us when we moved home recently and our BT landline connection wasn't working at all. During that whole time when we didn't know when we would be getting landline internet, we initially bought some extra data from Lebara, then subscribed to the Lebara unlimited data plan just for a month before switching back to a cheaper plan. It all worked extremely well. I love when companies make it just as easy to switch back to a cheaper plan as it is to upgrade to a more expensive plan. Many other companies make this a difficult as they possibly can.
Samedth from customer service of Lebara has been very helpful ! Thank you,Samedth ! You have excellent communication skills!
Thank you Gayatri Best CUSTOMER EXPERIENCE I HAVE EVER RECEIVED HANDLED BY Ms GAYATRI SHINDE FIVE STARS GAYATRI, WELL DONE & GOOD JOB TODAY 25.01.23 I look forward to speaking to you again soon Giftvanba8
Received an email stating that I had 1000 free minutes added to my phone. However, these did not show up either on my phone or my account. Contacted Lebara support (Kunal More) who very quickly resolved the issue in a friendly and courteous manner. First class service. 👍😊
Lebara Mobile (FR) is a telecommunications company that provides mobile services primarily focused on offering affordable prepaid mobile plans. Catering to a diverse customer base, Lebara Mobile targets individuals seeking cost-effective solutions for international calling and data services, particularly those with family and friends abroad. The company emphasizes simplicity in its offerings, allowing users to easily manage their mobile services without long-term contracts. Through its user-friendly platform at mobile.lebara.com, Lebara Mobile enables customers to access a range of mobile plans with competitive pricing, making it an attractive option for budget-conscious consumers. The company is committed to providing reliable connectivity and excellent customer service, ensuring that users can stay connected with their loved ones, whether locally or internationally.
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