5star to all reviewers
5star to all reviewers. You have all saved me the trouble of activating the sim I thank you for that but the issues seem to be pretty standard everyone has the same issue . THANK U TRUSTPILOT AND REVIEWERS

Lebara Mobile (FR) is a telecommunications company that provides mobile services primarily focused on offering affordable prepaid mobile plans. Catering to a diverse customer base, Lebara Mobile targets individuals seeking cost-effective solutions for international calling and data services, particularly those with family and friends abroad. The company emphasizes simplicity in its offerings, allowing users to easily manage their mobile services without long-term contracts. Through its user-friendly platform at mobile.lebara.com, Lebara Mobile enables customers to access a range of mobile plans with competitive pricing, making it an attractive option for budget-conscious consumers. The company is committed to providing reliable connectivity and excellent customer service, ensuring that users can stay connected with their loved ones, whether locally or internationally.
Lebara Mobile receives overwhelmingly negative feedback from customers, with many expressing frustration over poor service and unreliable support. Reviewers frequently mention issues with customer service, describing it as "terrible" and "poor," with long wait times and unhelpful responses.
Complaints about misleading roaming information are common, as customers report being unable to access data while traveling, despite promises of coverage in over 100 countries. Additionally, several users experience problems with SIM activation and phone functionality, leading to further dissatisfaction. While a few customers appreciate the competitive pricing and data offerings, these positives are overshadowed by the overall negative sentiment regarding service quality and support. Consequently, the majority view is decidedly unfavorable.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.8 | 246 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.0 | 8 |
| Oct 24 | 3.0 | 14 |
| Nov 24 | 2.8 | 13 |
| Dec 24 | 2.0 | 14 |
| Jan 25 | 2.1 | 11 |
| Feb 25 | 1.5 | 8 |
| Mar 25 | 1.7 | 6 |
| Apr 25 | 2.8 | 8 |
| May 25 | 2.1 | 7 |
| Jun 25 | 2.2 | 10 |
| Jul 25 | 1.8 | 5 |
| Aug 25 | 1.2 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 246 most recent reviews.
“Jeg spurgte om det var muligt at få min opkaldshistorik fra 2023”
“Had 1 sim really good price order another a few months later waited a week for the second sim never arrived I rung Cu...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.8 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.9 out of 5 (poor) | 1.3 out of 5 (poor) | −13% | 246 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 |
Bottom line: Lebara Mobile (FR) is #5 of 5 on overall rating in this group. On service, Maya Mobile scores higher (4.8 vs 1.6).
246 reviews of Lebara Mobile (FR). Filter by what matters to you.
5star to all reviewers. You have all saved me the trouble of activating the sim I thank you for that but the issues seem to be pretty standard everyone has the same issue . THANK U TRUSTPILOT AND REVIEWERS
Oussama a bien traité ma demande
Moved to Lebara from EE. Best thing I ever did. Quick delivery of SIM, easy porting of number and great price. Coverage Ok as there is always somewhere with poor reception on all networks.
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Jeg spurgte om det var muligt at få min opkaldshistorik fra 2023. Og det var Benjamin så sød at hjælpe mig med. Og det var en kæmpe gave for mig personligt. Da det var rigtig vigtigt for mig at få den historik. Så tusind tak for fantastisk service
OK por ossama
hej har lige talr med Magnus,og ordnet mit taletidskort,har været kunde i mage år alt i orden,vh john
Sorted my problem and saved ne miney
My granddaughter had problems using her fone in italy I spoke with a gentleman who helped me with instructions with settings on her fone wich worked she was so happy thank you lebara for your great service 5 stars 🌟
Bedste dækning og absolut DK.s billigste abonnement. Efter flere års abonnement.
I have used Lebara for 3 years and have found them excellent in most respects. They are a little slow in paying commissions. That apart they have been excellent. Humans actually answer the phone promptly. If any does not like them they can leave after 30 days!
I have just conversed with Mohammed from Lebara. He was helpful, pleasant and sorted my issue efficiently. Excellent service!
I want to show my great thanks to Pratham.He is very patient and help me solve all the problems.I feel very satisfied.
I been using Lebara for long time now I use Lebara internet as well greet all the time like Viber
I first purchased a sim card from Lebara after seeing a deal on Martin Lewis website. It's a brilliant deal & I've never been charged more than the agreed amount. Phone reception is brilliant & I've had no data issues. I have since recommended this sim to many people, all who are happy. I have now added another 3 of these sim cards to our other work phones. Excellent value. Saved me so much money 💰
Lebara Mobile (FR) is a telecommunications company that provides mobile services primarily focused on offering affordable prepaid mobile plans. Catering to a diverse customer base, Lebara Mobile targets individuals seeking cost-effective solutions for international calling and data services, particularly those with family and friends abroad. The company emphasizes simplicity in its offerings, allowing users to easily manage their mobile services without long-term contracts. Through its user-friendly platform at mobile.lebara.com, Lebara Mobile enables customers to access a range of mobile plans with competitive pricing, making it an attractive option for budget-conscious consumers. The company is committed to providing reliable connectivity and excellent customer service, ensuring that users can stay connected with their loved ones, whether locally or internationally.
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