Lebara Mobile (FR) is a telecommunications company that provides mobile services primarily focused on offering affordable prepaid mobile plans. Catering to a diverse customer base, Lebara Mobile targets individuals seeking cost-effective solutions for international calling and data services, particularly those with family and friends abroad. The company emphasizes simplicity in its offerings, allowing users to easily manage their mobile services without long-term contracts. Through its user-friendly platform at mobile.lebara.com, Lebara Mobile enables customers to access a range of mobile plans with competitive pricing, making it an attractive option for budget-conscious consumers. The company is committed to providing reliable connectivity and excellent customer service, ensuring that users can stay connected with their loved ones, whether locally or internationally.
Lebara Mobile receives overwhelmingly negative feedback from customers, with many expressing frustration over poor service and unreliable support. Reviewers frequently mention issues with customer service, describing it as "terrible" and "poor," with long wait times and unhelpful responses.
Complaints about misleading roaming information are common, as customers report being unable to access data while traveling, despite promises of coverage in over 100 countries. Additionally, several users experience problems with SIM activation and phone functionality, leading to further dissatisfaction. While a few customers appreciate the competitive pricing and data offerings, these positives are overshadowed by the overall negative sentiment regarding service quality and support. Consequently, the majority view is decidedly unfavorable.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.8 | 246 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.0 | 8 |
| Oct 24 | 3.0 | 14 |
| Nov 24 | 2.8 | 13 |
| Dec 24 | 2.0 | 14 |
| Jan 25 | 2.1 | 11 |
| Feb 25 | 1.5 | 8 |
| Mar 25 | 1.7 | 6 |
| Apr 25 | 2.8 | 8 |
| May 25 | 2.1 | 7 |
| Jun 25 | 2.2 | 10 |
| Jul 25 | 1.8 | 5 |
| Aug 25 | 1.2 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 246 most recent reviews.
“Jeg spurgte om det var muligt at få min opkaldshistorik fra 2023”
“Had 1 sim really good price order another a few months later waited a week for the second sim never arrived I rung Cu...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.8 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.9 out of 5 (poor) | 1.3 out of 5 (poor) | −13% | 246 |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 |
Bottom line: Lebara Mobile (FR) is #5 of 5 on overall rating in this group. On service, Maya Mobile scores higher (4.8 vs 1.6).
246 reviews of Lebara Mobile (FR). Filter by what matters to you.
Had 1 sim really good price order another a few months later waited a week for the second sim never arrived I rung Customer Services they said there must’ve been a delivery issue and they are sending another sim which will arrive within 48 hours four days later still no delivery I rang Customer Services and they said we will send another Sim out. It hasn’t been posted.
Very misleading on the roaming. It mentioned more than 100 countries there in the plan, but when I travelled to Australia and China, there was no data. They explained to me the list of countries are only for calls, but it is directly under the plan where data was mentioned. I think they are just intended to mislead people to buy their product, but not providing the service. Very disappointed.
TERRIBLE CUSTOMER SERVICES PT.2 It’s been a week since I left my review here on TrustPilot. Soon after this review was left I received an email to provide further details of my experience. In reply I wrote a long reply with ALL the details of my bad experiences, in addition to the SEVERAL calls I had already made in the build up to writing that review. A week later, I have still heard NOTHING. No reply, no acknowledgement, no contact from customer services following the several calls already made, no resolution of the issues being faced - NOTHING. I now want to end my contract with Lebara, a company very quick to take your ££ but couldn’t care less about providing the service you’re paying for.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Bought a SIM card on promotion from MSE, ported my number over to Lebara from Voda. Had issues with my plan not being linked to my phone number, CS agents found it incredibly difficult to resolve and some said it wasn't possible to connect the plan to the number and there's nothing I can do. I have never had such a bad experience with customer services. I had to call up every single day to try and resolve the issue, each time having to explain myself, each time getting a different response from each agent. Finally, a supervisor got on the phone and was able to resolve the matter for me within minutes, something which took weeks of going round the houses was able to be resolved in mins by the right person. I have now been charged full price for a plan that should have been on promotional price, I cannot use my international mins which are part of my plan. I have called every day of this week to try and resolve what should be a simple matter, each time I have to explain the whole thing over again, each time I get told someone will contact you back, and nobody does. Never have customer service agents hung the phone up on me when I haven't even been rude, they just didn't want to try and assist me anymore. I am regretting joining this network despite the line quality etc. being fine. The unhelpful CS agents are the worst I have encountered, with 90% of them lacking empathy and willingness to help, and they are extremely rude and unprofessional. STILL waiting for this SIMPLE matter to be resolved, it has already taken DAYS!!!
Carrier and roaming setting issue Issuer Moved from EE to Lebara, iMessage and FaceTime doesnt work. Spent 2 hours with apple and the next day they told me theres a block on Lebrars side to do with international SMS which needs to be enabled. Lebara said its a problem with apple. I was able to add 2 non Lebara number to my apple ID so this proves lebara are talking absolute rubbish. Lebara support then tell me it takes 3 days t move a number over. so i called EE, EE said everything has ported over fine and its a lebara issue. Lebara take no responsibility so im cancelling after 1 day of being with this crap network. Support are useless and will try blame apple and your previous network rather than acknowledge their own issue
Jeg er intet mindre i chok over hvor længe ting kan tage. I januar forsøger min kæreste at skifte til lebara da de har kampagne om 6 måneders gratis abonoment. Den 25/7 virker hans tidligere abonnent pludselig ikke og han sætter det nye simkort i, som har samlet støv siden januar. I dag den 28/7 da han står på job og har brug for sin telefon er den spærret. Jeg får ringet til lebara, for han kan jo ikke får den åbnet op i dag og han må ringe og lave aftale om han kan få de 6 måneder for de er jo egentlig udløbet. Vi skifter nu hele husstandens telefoner væk derfra, intet andet end problemer
Well 1 STAR because there's no zero stars. Be aware of this Lebara scheme ; I dont have a contract i buy manually a bundle meaning im intittled to buy it when i want is not a contract is buying a service but im told by Lebara costumer service that automatically it will renew himself ????? Wait a second i dont have a monthly contract i buy a service manually that last 30 days but its me that choose when i want yo buy it . But gets even better one day BEFORE expiry my bundle Lebara automatically charge me the same bundle i bought previously without my permission . Meaning its FRAUD im being charged a service whithout being provided the service itself because didnt expire yet . How can this be possible ??? Again i dont have a contract !!!! Its a bundle there's no subscription or fix payments thats why you buy it when you want but still Lebara charge you like a monthly contract. Dont fall in this shit cancel Lebara payments in your bank app and only switch it on when YOU decide to buy the bundle not LEBARA charging you 24 hours in advance and without your authorization. Dont use the APP cancel erase it frpm your phone if you buy bundles they will take your money without your permission this is illegal AGAIN i buy a bundle not a monthly contract
I had switched to Lebara a year and a half ago and everything was smooth up till end of May 2025 when I noticed that my data was disappearing from fourth of June till fourth of July. I have spent on Lebara £75 just to add data so I was buying plans to have data. The best was that in four days time in three days time, sorry I’ve used 50 giga data. Is that possible? Lebara is coming the customer with the data and when I made a complaint they gave me five giga data back then all of a sudden that’s gone And on my account I’ve got extra 20 gig and after 2 1/2 weeks that I was waiting for someone to contact me they decide to contact me on Sunday 2 o’clock just before lunch with my family to tell me that I have to keep my mobile data off when I am on Wi-Fi They think they talking to a child even my children on TikTok they don’t use that much data they reinstalled some of my data back even though I explained that I need to travel and I need data on my phone. I haven’t been planning to change network but now definitely I’m leaving Lebar I’ve been with Vodafone with sky with EE with O2 never ever ever. I use more than 30 GB per month of data. I always have spare data in the end and Laura 50 GB the disappearing in three days what is your secret? Lara? Tell it to the customers guys go away don’t go near
i bought a lebara recharge and impossible to activate it after i gave all my details on the phone the network suddenly stops. I tried to contact lebara in all the way possible (phone, email, chat from laptop, chat from app but impossible to get a reply from them.
Sim swap by scammers just asking for pac code, no proper i.d. Failure on lebara security, I should need to authorise. They said extra security put in place, but happened again. UNBELEIVABLE And lebara if you want to contact me don't call my number it is still with the scammers. OK on Day 3 still waiting for lebara to return my number,multiple checks to ensure my i.d. when asking for details where was that security on the number porting. Yesterday told the team would contact me in a couple of hours.. Nothing..contacted today by chat told 48 to 72 hours. TERRIBLE SECURITY AND SERVICE............................................................ Day 9 still no return of my number. No contact from lebara for days. YOU HAVE BEEN WARNED ABOUT THE CUSTOMER SERVICE PEOPLE. DON'T USE.
Only use them for data sim , no phone so can’t get verification codes . No phone support So be very cautious with this outfit
Myself and my partner both had Lebara, be warned. My partner had his number stolen twice. Both times the help line wasn’t helpful and we are still waiting on the company to get back, we haven’t even had an apology. We were abroad at the time and it ruined the whole week of our holiday. Not to mention the scammers being able to steal his identity and spend money by gaining access to his bank accounts. The helpline is terrible and at a stressful time they made it so much harder. Worst phone company I have ever been with.
I have been with Lebara for a little while now and we have 4 Sims on our account. My wife and I like to travel a lot as we are semi retired and while we are at home we are almost 100% of the time connected to WiFi. When we travel we are mostly connected to WiFi and just a small amount of usage inbetween and we make calls over WiFi. My allowance is 25Gb per month and I use almost nothing at home but on average we use 0.5Gb abroad each time so around 0.2% of allowance. We rarely use calls or texts but sometime our girls call us or text us. I spoke to Lebara (Ajinkya) to explain this but Lebara are not interested. I could understand if we used the majority of our allowance but because we almost use no allowance in the UK and a fraction when we travel they now want to charge us for all incoming and outgoing calls and texts and also for any data we use outside the UK because we “use more abroad than at home” Of course we do as we use nothing at home and 0.2% when we travel I explained but they have said it doesn’t matter and there is nothing they will do and the charges will apply when we travel. Easy solution for me then as I will move all 4 sims to a different provider.
Seems lebara is doubling up on taking back the data after they have robbed the customers. If I purchase a top up and then use it to buy a plan for £5 I get 2.5G. However if I use my card online to purchase the same plan I get 5G. Make it make sense. You people are robbing customers so you can have access to their credit card information. Because even if I remove my card after I have made the purchase you people still try to access it the following month without permission. Is Lebara a scam!!! £5 should be 5G across the board irregardless of weather the customer uses a card or a top up pay. Stop stealing from customers!!! Give customers back the data you steal from them each month. Why would I recommend such a scamming network to friends. 😡
I posted a critical review, following my dreadful experiences with this company. Suddenly, via Trustpilot, they rushed to head off the bad publicity by promising to help. They haven’t contacted me since. I’m abroad and I can’t report a stolen bank card, can’t receive SMS and can’t even call their helpline.
Update speed test at 10:40 pm 25/5/25 0.37mbps on 5G with no updates in background or any other network traffic please read this 0 stars Internet constant freezing snail downloads ever since new upgraded lines from 5G Vodafone network. Surf the web, watch a video and it downscales to low resolution 360p and blurry, listen to music on YouTube stops constantly buffering, checking emails constantly disconnects from mail server saying offline. Snail download speeds stoping losing your file and have to re download wasting time, money, resources and energy, solution download manager. Signal bars change all the time from 1 to 4 bars sitting in same area. Tested every room in the place and on another phone and PC same issue was working before. Went outside of premises and works but continually freezes. Phone calls cut off and also other recipients say can’t hear you after some time into call. Have to go outside in all weather conditions, heat, rain, cold and night to get reliable reception and only in early hours of the morning when others are asleep. Visiting people in other Sydney suburbs same issue, no service, freezing disconnection. Disappointing service when you need it and should work reliably inside a Unit, town house, granny flat etc. Can’t finish downloading security updates for phone or PC constantly stops, freezing. Tried multiple OS windows, Android, Apple, different settings same issues and even another phone. Borrowed a friends phone same issues. I uploaded a screenshot of time required for a security update which is 1.2GB, the screenshot shows 5 hours to download then freezing needing to search for network connection, option, Lebara, auto and after 3 to 5 mins again as constant freezing connection, ridiculous. Tried different settings from 4G to 5G, allow more data on 5G and it is slower work that one out folks. The bonus data is a joke, you won’t even be able to use or access the standard data reliably in your package. Customer service is virtually non existent waiting 1/2 a hour minimum and have no knowledge or experience to address this issue. Constantly telling you to try the following instructions which do nothing but waste time, money and also causing headaches. The TIO support telcos providers not the users who subscribe. Do not trust the governments they work against everyday people. Don’t waste your money and avoid headaches with this telco as they are the least reliable.
Scam company - Bilal is the agent that supported me
Would give it 0 star had no service since the 26th April in the USA reliying on free wifi in the USA for another week Followed all instructions to no avail Absolutely a shit show from lebara
Their customer service is a joke honestly. I was left with no service for 3 weeks and contacted them more than 10 times about it. Every time I was told to be rest assured everything is gonna be fixed . Waste of money and most importantly waste of time. Stay away
Lebara Mobile (FR) is a telecommunications company that provides mobile services primarily focused on offering affordable prepaid mobile plans. Catering to a diverse customer base, Lebara Mobile targets individuals seeking cost-effective solutions for international calling and data services, particularly those with family and friends abroad. The company emphasizes simplicity in its offerings, allowing users to easily manage their mobile services without long-term contracts. Through its user-friendly platform at mobile.lebara.com, Lebara Mobile enables customers to access a range of mobile plans with competitive pricing, making it an attractive option for budget-conscious consumers. The company is committed to providing reliable connectivity and excellent customer service, ensuring that users can stay connected with their loved ones, whether locally or internationally.
This profile hasn't been claimed by the business owner.
