Marco Pierre White Restaurants operates a chain of dining establishments across the UK, specializing in steakhouses, bars, and Italian cuisine. The company offers a diverse menu that features a range of dishes, including world-famous steaks, seafood, and Italian specialties, such as pasta and pizza. With locations in cities like Birmingham, London, and Bristol, Marco Pierre White Restaurants targets a broad audience, including families, couples, and food enthusiasts seeking quality dining experiences in a vibrant atmosphere. The restaurants focus on providing a memorable culinary experience, enhanced by seasonal offerings and collaborations, such as their partnership with Laurent-Perrier for champagne cocktails. Customers can expect an inviting environment designed for sharing meals, whether for casual dining or special occasions. For those interested in exploring contemporary cuisine in a stylish setting, Marco Pierre White Restaurants presents a compelling choice in the UK's competitive dining landscape.
Marco Pierre White Restaurants receive a mixed reception, with a significant number of negative reviews overshadowing the positive experiences. While some customers praise the food quality and the attentive staff, many others express disappointment with the overall dining experience.
Common complaints include tough, bland steaks, poorly executed dishes, and a lack of proper service, such as unwelcoming staff and dirty napkins. Reviewers note that the atmosphere can be marred by inappropriate music and outdated decor. However, there are bright spots, as some diners celebrate special occasions and commend the friendly service at specific locations, particularly in Liverpool and Dublin. Overall, the sentiment leans heavily negative, reflecting a need for improvement in food quality and service consistency across the chain.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 268 | 100% | -1.8 | ● Medium |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 2.0 | 5 |
| Jan 25 | 1.8 | 5 |
| Feb 25 | 2.2 | 13 |
| Mar 25 | 2.0 | 10 |
| Apr 25 | 3.0 | 6 |
| May 25 | 3.0 | 4 |
| Jun 25 | 2.0 | 2 |
| Jul 25 | 5.0 | 2 |
| Aug 25 | 3.0 | 1 |
| Sep 25 | 1.0 | 1 |
| Oct 25 | 5.0 | 1 |
| Nov 25 | 1.2 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 268 most recent reviews.
“My friend and I enjoyed afternoon tea on a Groupon at MPW Meriden, Solihull on 14/3/25”
“We visited the Steakhouse”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Fine Dining.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 2.1 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | +1% | 268 |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | 25 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | 25 |
Bottom line: Marco Pierre White Restaurants is #3 of 3 on overall rating in this group.
268 reviews of Marco Pierre White Restaurants. Filter by what matters to you.
We visited the Steakhouse. The staff did not bother to take our coats. The cocktails tasted like water. The steak was tough and bland and without seasoning. The smoked salmon was awful. The drinks were massively overpriced. The service was rushed. All in all an awful experience.
Went to the Marco Pierre White Steakhouse in Birmingham and booked a window seat. The place was noisy with totally inappropriate music for such a place. Napkins were dirty before we started Service was slow Asked for a desert menu, but it hadn't turned up after 15 mins, so it was go get through bill, pay and leave. In a nutshell, Weatherspoons with a view. And an expensive one at that.....
Purchased the £20 vouchers for two course meal and a drink as a Christmas present for relatives. Small print stated use by end of March, cannot be used on a Saturday after 6pm and a few particular dates in February. Go to book and then it turns out that it varies depending on location (ours is Mon-Weds only)....this was not obvious when purchasing and very misleading. When queried was directed to a final bullet point on very small T's and C's! Would not buy again.
We held our wedding at Marco Pierre White Birmingham (Cube Hotel) in February 2025 and, sadly, it was one of the most disappointing service experiences we’ve ever had — both during the event and throughout the complaints process that followed. Despite booking a premium venue with high expectations, the food was served cold and inconsistently, side dishes arrived late, and portion sizes were incredibly small. Tables were left dirty between and after courses, and desserts were served extremely late, cutting into our evening celebration. The room turnaround, which we were told would take 30 minutes, took over an hour, causing significant disruption to the flow of the event. The table plan I carefully submitted was completely ignored. Two babies under the age of 1 were placed directly next to the DJ, despite specific instructions to seat them far away. One family left early due to the noise and cold, while the other spent most of the time at the opposite end of the venue or outside just to cope. This wasn’t a small oversight—it showed a lack of attention to detail and care. The hotel stay added more issues. My parents were assigned an accessible room that they had not requested, and it was not clean. When they raised this at reception, they were dismissed with no follow-up. On top of that, multiple guests experienced delays with deposit refunds, which we had to chase ourselves. What’s even more frustrating is how poorly this complaint has been handled. Despite multiple follow-ups, we’ve received vague responses, denials of issues that can be proven via photos and CCTV, and no acknowledgement of the impact this had on our big day. No gesture of goodwill, no apology, and no meaningful resolution. It’s been over six weeks and we are still chasing answers. This was meant to be a special and joyful occasion, but the service failures and ongoing lack of accountability have left us feeling upset and disrespected. For such a well-known venue, the experience was far below expectations. I strongly advise others to think carefully before trusting this venue with any special occasion. — Poonam Ravat Wedding Date: 15th February 2025
Quick answers to the questions people ask most.
Marco Pierre White operates various restaurant concepts including steakhouses, gastropubs, and fine dining establishments. His restaurants typically focus on modern British and European cuisine with an emphasis on quality ingredients and classic cooking techniques.
Reservations can typically be made through the individual restaurant's website, by calling the restaurant directly, or through online booking platforms. It's recommended to book in advance, especially for dinner service and weekends.
Most Marco Pierre White restaurants can accommodate common dietary requirements including vegetarian, vegan, and gluten-free options. It's best to inform the restaurant of any dietary restrictions when making your reservation or upon arrival.
Opening hours vary by location and restaurant concept. Most establishments serve lunch and dinner, with some offering all-day dining. Check the specific restaurant's website or call directly for exact opening times and days of operation.
Dress codes vary depending on the specific restaurant and location. Fine dining establishments may have smart casual or formal dress requirements, while gastropubs typically have a more relaxed atmosphere. Contact the specific venue for their dress code policy.
Many Marco Pierre White restaurants offer private dining rooms and can accommodate special events, business meetings, and celebrations. Contact the restaurant directly to inquire about private dining options and capacity.
Most locations welcome families, though the atmosphere and suitability may vary by restaurant type and time of day. Some locations may offer children's menus or have specific family-friendly policies.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
No working toilet! Told 'go down the road near Franco Manco'. These things happen, fair enough BUT be up front about it. Would have had less water. Extremely rude waiter- totally unacceptable. Give this a miss until they sort out their toilets and staff. Definitely do NOT get a voucher through Buyagift.com. £20 booking fee, cover fee on top of voucher. A shame, because the food was good.
So arrived at the resturante and wow it was quite something for the places I've been to in Birmingham to dine out, so that was a good start. This was a gift might I add (so glad I didnt have to pay ). There are extra charges for everything even £5 to sit by the window bless them. I had 6oz sirloin steak , o m g It was horrendous! If I say I managed to eat 2oz from it Im being generous. It was just FAT. Now let me tell you all something , im no idiot when it comes down to STEAK, I have mine from a very reputable butcher (Donald Russel) who have a royal Warrent of approval no less, so I know a little about steaks different cuts etc, and more to the point what it should taste like. I was totally discusted with the steak I also had to pay £7.50 for the privilege of nothing. It seems to me company's just serve you up CRAP quality meat and do not care. Not once were we asked if our meal was alright. Campbells butchers supply Marco Pierre Whites in Birmingham sad that , I thought that quite possibly I may be enjoying the higher end quality lol. If I were Marco I would seriously think on . Im going to be 100 % honest I'm done eating out , I eat way better in my own flat . I personally would not recommend eating the steak, any of them. This review it true and honest , I am a genuine person that works hard and is so fed up of being ripped off with food .
Marco Pierre whites Staff were Amazing welcoming and professional Team it was My 14th Anniversary a very special day for us both. The staff was so Attentive polite and we felt they made our night a special evening ZAZA was so helpful and attentive we are already planning another visit to the restaurant keep up the great work team,Thank you so Much David
We held our wedding at Marco Pierre White Birmingham (Cube Hotel) in February 2025 and, sadly, it was one of the most disappointing service experiences we’ve ever had — both during the event and throughout the complaints process that followed. Despite booking a premium venue with high expectations, the food was served cold and inconsistently, side dishes arrived late, and portion sizes were incredibly small. Tables were left dirty between and after courses, and desserts were served extremely late, cutting into our evening celebration. The room turnaround, which we were told would take 30 minutes, took over an hour, causing significant disruption to the flow of the event. The table plan I carefully submitted was completely ignored. Two babies under the age of 1 were placed directly next to the DJ, despite specific instructions to seat them far away. One family left early due to the noise and cold, while the other spent most of the time at the opposite end of the venue or outside just to cope. This wasn’t a small oversight—it showed a lack of attention to detail and care. The hotel stay added more issues. My parents were assigned an accessible room that they had not requested, and it was not clean. When they raised this at reception, they were dismissed with no follow-up. On top of that, multiple guests experienced delays with deposit refunds, which we had to chase ourselves. What’s even more frustrating is how poorly this complaint has been handled. Despite multiple follow-ups, we’ve received vague responses, denials of issues that can be proven via photos and CCTV, and no acknowledgement of the impact this had on our big day. No gesture of goodwill, no apology, and no meaningful resolution. It’s been over six weeks and we are still chasing answers. This was meant to be a special and joyful occasion, but the service failures and ongoing lack of accountability have left us feeling upset and disrespected. For such a well-known venue, the experience was far below expectations. I strongly advise others to think carefully before trusting this venue with any special occasion. — Poonam Ravat Wedding Date: 15th February 2025
6 of us went to the Durham restaurant and absolutely loved it. The food was amazing, atmosphere lovely, all staff were amazing, especially kian. He truly went above and beyond and was so good it's made us start planning another visit. If you're thinking of heading to the Durham site you won't be disappointed! Highly recommended 😀
Menu looked OK on expensive side in a Best Western Hotel. Wine requested was not available alternative was cheap Chilean plonk at exorbitant price. Was served overcooked aporox 5onz cold steak requested as medium with French fries charged extra £4.50 and little else by surly waiter with minimum interaction just did a basic job. Meal for two £88 no starter or pudding. Would not return
Excellent food, Slow service!
My children bought me a virgin experience voucher for my 60th Birthday; Marco Pierre White Steak House Company, Middlesex Street and theatre tickets. We arrived for the experience on 27th March 2025, quite excited and looking forward to a beautiful meal and the whole experience. We arrived and went through the front doors, which is where front of house was situated, we were left queuing with another a couple, in the way of people entering the restaurant, having to move here and there to get out of the way, not once did the the person behind the desk looked at us, give us eye contact, nothing in the way of an apology ... I will be with you in a moment, I do apologise for your wait, thank you for your patience, absolutely nothing, like I have said, she did not even look at us, completely ignored us. We were showed to our table, the tables were very close together and I had someone literally sitting right behind my right shoulder; it was very uncomfortable, it was quite dark where we were seated and we couldn't read the menu, the waiter proceeded to abruptly take the shade from the artificial candle and handled me the candle!!! We made out choices from the menu and ordered two courses, with 2 extra sides of fries and mushrooms (£8.50 ea per extra side). Our starters were brought to the table and I noticed I hadn't got a napkin; shouldn't someone have noticed that the table was set out properly. Our main meals arrived, we had to ask for our mushrooms, which had been ordered previously, they arrived a good 5 minutes later. Extra sides were quoted as being £8.50 each on the menu, on checking our bill after leaving the restaurant we noticed that they had charged us £12 for the fries, and they were awful. Our steak was very average, the peppercorn sauce; if you closed your eyes, you would not have guessed that that was what it was, no taste at all to be honest. We had 2 Irish coffees which were small and were £14 each. We paid £3 for a cover charge and 9.5% service charge. The meal was £55 (which was gifted; voucher) and we paid an extra £140 on the night. VERY, VERY DISAPPOINTING, AND TO BE HONEST A RIP OFF
No working toilet! Told 'go down the road near Franco Manco'. These things happen, fair enough BUT be up front about it. Would have had less water. Extremely rude waiter- totally unacceptable. Give this a miss until they sort out their toilets and staff. Definitely do NOT get a voucher through Buyagift.com. £20 booking fee, cover fee on top of voucher. A shame, because the food was good.
My friend and I enjoyed afternoon tea on a Groupon at MPW Meriden, Solihull on 14/3/25. What a wonderful afternoon we had and a lovely dining experience. Great value on a Groupon and such a beautiful, comfortable restaurant. Our waitress, Jennifer, was first class. Such a credit to MPW, even telling us how amazing their Sunday roast is so we will be booking up for that! She could not do enough for us, to be honest, we have never been treated so well anywhere!! Her attention to detail was second to none. A couple of weeks ago I went to MPW in Birmingham for afternoon tea and there is absolutely no comparison. We were kept waiting ages for our table and in the end asked for it to be served where we were sat in the lounge area rather than the restaurant because they were still waiting for the table to clear! MPW Meriden is in a different league on every level, but the thing that really sets them apart is their wonderful service and surroundings. We will definitely return and cannot recommend them highly enough. Special thanks to Jennifer for making our experience so enjoyable, you really are Marco's jewel in the crown.
Very very disappointing we visited the Plymouth restaurant today for a birthday celebration, firstly the gentleman who was there to check customers in said there was no record of our booking, I told him that I had an email confirming our booking and he asked to see it, in the meantime he found our booking but did not apologise for not finding it. We were shown to our table and Thomas said he would be looking after us and brought the menus, we didn’t want starters as we didn’t want to spoil our main courses so we ordered the mains which took an hour to arrive and that was after we asked the staff how much longer it would be (we had been told that we only had the table for a limited time) the steaks only come with 3 tiny vine tomatoes and a very small amount of chips so we ordered some sides which did not come with the mains but arrived about 20 minutes later after we reminded the staff about them, when the sides finally arrived the portions were very small (certainly not value for what was charged). The sirloin steak was exceptable unfortunately the two ribeye steaks were atrocious, the medium rare was so chewy it was inedible, the well done ribeye was like cutting into a piece of old leather, being very hungry having waited far too long for our meals l tried to eat the steak but gave up a third of the way through finding it impossible to eat! The first glass of Prosecco that we ordered was completely flat so we had to ask for a replacement. Being still hungry we would have liked to order desserts but the 3 choices on offer of cheesecake, sticky toffee pudding or ice cream wasn’t what we would expect from a quality restaurant so we decided against it. We honestly felt let down by the food and although the views are stunning we actually went for the food the views should have been a bonus! Thomas who looked after us was very apologetic about everything and seemed genuinely embarrassed and did get permission to get one of the steaks off the bill, we tipped him £10 for himself and hopefully he was able to keep it for himself! We are truly disappointed in the quality of the food and wonder why the restaurant is charging such inflated prices for such bad quality food, especially the steaks, in our humble opinion the restaurant focuses on the cream teas side of the business far more than the normal lunch service!
This company should be ashamed of the selves. So many poor reviews. My daughter who works very hard treated us for a buy a gift experience for Marco Pierre White Steakhouse Co London. We were charged a £20 table booking fee, then a £3.00 table cover charge, the a 9.5% service charge. We were happy to pay the service charge as the waiter was outstanding but this is a con and both them and Buyagift just don’t care. There is nothing in the t&cs about this
Purchased the £20 vouchers for two course meal and a drink as a Christmas present for relatives. Small print stated use by end of March, cannot be used on a Saturday after 6pm and a few particular dates in February. Go to book and then it turns out that it varies depending on location (ours is Mon-Weds only)....this was not obvious when purchasing and very misleading. When queried was directed to a final bullet point on very small T's and C's! Would not buy again.
Visited the Lincoln restaurant in January. Food was lovely, service was great, nothing bad to say!
I was given a buyagift voucher for a 3 course meal with cocktails at Marco Pierre White. Unfortuntately it feels a complete con! You have to pay a £10 per head no refundable booking fee, most of the menu choices have a supplement to pay, and there are no sides included, all of these are at an additional cost. Real shame, what should have been a lovely birthday present is actually a very expensive con for both the purchaser and recipient. I'm not sure why these restaurants are offering these gift vouchers, all they do is leave you feeling somewhat disappointed.
Contact information for each restaurant can be found on their individual websites or through the main Marco Pierre White restaurant group website. Phone numbers, email addresses, and physical addresses are typically listed for each location.
Many Marco Pierre White restaurants offer gift vouchers that can be purchased online or at the restaurant. These make popular gifts for special occasions and may be valid across multiple locations within the group.
Parking availability varies significantly by location, as restaurants are situated in different areas from city centers to suburban locations. Check with the specific restaurant about parking options, including whether they offer valet service or validated parking.
Many Marco Pierre White restaurants are well-suited for business dining and corporate events. They often provide appropriate settings for business meetings, with some locations offering dedicated business lunch menus and private spaces.
Most locations accept major credit cards, debit cards, and cash. Some restaurants may also accept contactless payments and mobile payment apps. It's advisable to confirm accepted payment methods when making a reservation.
Marco Pierre White Restaurants operates a chain of dining establishments across the UK, specializing in steakhouses, bars, and Italian cuisine. The company offers a diverse menu that features a range of dishes, including world-famous steaks, seafood, and Italian specialties, such as pasta and pizza. With locations in cities like Birmingham, London, and Bristol, Marco Pierre White Restaurants targets a broad audience, including families, couples, and food enthusiasts seeking quality dining experiences in a vibrant atmosphere. The restaurants focus on providing a memorable culinary experience, enhanced by seasonal offerings and collaborations, such as their partnership with Laurent-Perrier for champagne cocktails. Customers can expect an inviting environment designed for sharing meals, whether for casual dining or special occasions. For those interested in exploring contemporary cuisine in a stylish setting, Marco Pierre White Restaurants presents a compelling choice in the UK's competitive dining landscape.
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