My Learning Online is an Australian-based online course provider offering a wide range of professional certificate courses across various fields, including animal care, landscaping, and counselling. The company aims to provide flexible and accessible learning opportunities, allowing students to study at their own pace while receiving support from experienced tutors. With over 50 courses available, My Learning Online caters to individuals seeking to enhance their skills or pursue new career paths.
Targeting adult learners and professionals, My Learning Online prioritizes a user-friendly experience, ensuring that enrollment and course navigation are straightforward. The platform emphasizes personalized support, with dedicated tutors available to assist students throughout their learning journey. By focusing on certified training, My Learning Online helps individuals gain the qualifications needed to succeed in their chosen industries.
Learning Online has a positive customer experience.
Learning Online receives overwhelmingly positive feedback from its users, with many praising the helpfulness of the staff and the quality of the courses. Reviewers highlight the organized layout of the learning platform, which enhances the overall learning experience, and express appreciation for the supportive tutors who provide valuable feedback.
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Customers like Fraser and Charlotte commend the staff for their exceptional assistance during the enrollment process, making it simple and exciting. However, a small number of critical reviews raise concerns about transparency and communication, particularly regarding enrollment practices and a perceived lack of duty of care. Despite these issues, the majority of users report a satisfying and enriching educational experience.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.8
927
100%
-1.1
● Low
4.8 / 5 overall
=
927 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Oct 2025.
Last 3 months
3.8▼ 1.1
12-month avg
4.4
All-time
4.8
Category avg
4.5
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Nov 24
1.0
1
Dec 24
3.5
4
Jan 25
4.4
14
Feb 25
5.0
12
Mar 25
4.2
5
Apr 25
5.0
1
May 25
5.0
2
Jun 25
5.0
2
Jul 25
4.5
2
Aug 25
2.8
4
Sep 25
4.0
1
Oct 25
5.0
3
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 479 positive reviews
Helpful support34%
165 mentions
Easy to use28%
134 mentions
Customer service22%
107 mentions
Friendly staff17%
81 mentions
“Nicholas Medland was very helpful and infomative looking forward to the learning now”
On “Helpful support” · Aug 12, 2025
Top complaintsof 20 negative reviews
Payment issues35%
7 mentions
Cancellation15%
3 mentions
Scam15%
3 mentions
Pricing15%
3 mentions
“To make matters worse, they funneled the payment through Payright finance, which means we are now locked into debt fo...”
On “Payment issues” · Aug 22, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Online Learning.
Overall rating and review count for this company and similar companies
As a newbie to photography, I was looking around on different websites and Learning Online caught my eye. Dylan gave me a call shortly after I sumbitted my enquiry and we got straight into it. Dylan spoke very clearly and detailed. He made sure I understood what he was talking about and made this new chapter for me very exciting!
I haven’t started yet, but all of my worries about the course were soothed with a lovely chat from Scott. I can’t wait to start a career I’ve been wanting for years and finally have a way to get there!
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I absolutely loved the course, every part of it was smooth and knowledgeable. I jumped into a whole new sector and these guys made it so easy and were super helpful in helping me decide upon my new career. The online platform was easy, beneficial and reliable to be able to learn and answer questions. I highly recommend this to anyone wanting to study. I am beyond pleased and happy with the experience, I’ll definitely be going through them again to further my study if needed!
All the tutors I had contact with were so helpful and kind. They really helped explain questions that could be understood in a way relatable to individual situations.
Trent Stephenson was kind. Helpful and patient. Very professional and very responsible to each and every question I had from beginning to end of the enrollment process 👏. The Videography Course Team, of tutors and supporters who followed my encounters with Trent were so helpful that it is unbelievable that in this day and age people of different ages, language, cultural and technological backgrounds could communicate online so EFFORTLESSLY that anyone can enroll, do and pass this course to open multiple doors of opportunities at the same time. What they gave me during our interactions was BELIEF IN MYSELF. I THEREFORE KNOW THAT I AM THE MASTER KEY THAT UNLOCKS EVERY DOOR TO MY WILDEST DREAMS. Thank you Trent Stephenson and Online Videography Course Team Members . If I can open this door, ANYBODY CAN. Highly recommend this course to all people 👍 everywhere in our Little Beloved Global Village. ❤️ ❤️
Very kind and respectful conversation from both Matt & Kriselle.
Very patient in their explanations and really made me a part of something rather than just another number and potential commission.
I had the pleasure of having Dan as my course adviser. From the first contact I was comfortable and confident that I had made the right choice in studying with learning online.
Dan was very knowledgeable, thorough and so supportive. He went above and beyond to make sure I found the right course for me.
I haven't started my course yet but I am so excited to get started and I know I am going to have great support!
I had the privilege of speaking with Scott.
Scott made the whole process so easy and straight forward, helping with the selection of course module to exactly to what I needed. Dylan provided an excellent customer experience.
Date of experience: 26 September 2023
I had the privilege of speaking with Dylan from Learning Online.
Dylan made the whole process so easy and straight forward, helping me every step of the way to my enrolment. Dylan provided an excellent customer experience and was an absolute joy to work with.
I have loved doing this course. My tutor Angela was amazing and always there for me. I would recommend this course to anyone.
Thank you so much for making my experience enjoyable
Kyle was easy to talk to and gave me all the information I needed as well as answered all my questions ... very satisfied with my experience and will recommend Kyle to anyone interested in learning online.
I absolutely enjoyed every moment doing the zoology online learning course. I have learnt so much by doing this course. I even got a job out of it working as a puppy trainer and in the pet shop. I also am a full time carer for a baby Joey.
My Learning Online is an Australian-based online course provider offering a wide range of professional certificate courses across various fields, including animal care, landscaping, and counselling. The company aims to provide flexible and accessible learning opportunities, allowing students to study at their own pace while receiving support from experienced tutors. With over 50 courses available, My Learning Online caters to individuals seeking to enhance their skills or pursue new career paths.
Targeting adult learners and professionals, My Learning Online prioritizes a user-friendly experience, ensuring that enrollment and course navigation are straightforward. The platform emphasizes personalized support, with dedicated tutors available to assist students throughout their learning journey. By focusing on certified training, My Learning Online helps individuals gain the qualifications needed to succeed in their chosen industries.