Oceania Cruises is a luxury cruise line that specializes in offering an extensive array of voyages to exotic destinations around the globe. Catering to discerning travelers, the company features intimate and elegantly designed ships that provide a premium cruising experience. With a focus on gourmet dining, Oceania Cruises includes an award-winning culinary program as part of its offerings, ensuring guests enjoy high-quality meals during their journey.
The company provides a range of services designed to enhance the cruise experience, such as specialty dining, unlimited WiFi, and shipboard gratuities, all included in their "Your World Included™" program. Oceania Cruises targets affluent customers seeking a sophisticated and immersive travel experience, offering various itineraries and exclusive benefits, including discounts for members of the Oceania Club. With a commitment to luxury and comfort, Oceania Cruises aims to provide a memorable adventure for travelers exploring the world's most desirable destinations.
Oceania Cruises receives overwhelmingly negative feedback, with many reviewers expressing dissatisfaction with the service and food quality. Customers frequently mention poor customer service, citing long wait times for assistance and unresponsive staff.
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Complaints about food quality are prevalent, with several travelers noting a decline in standards compared to previous cruises. While some reviewers appreciate the cabin accommodations and the attentiveness of certain crew members, these positives are overshadowed by the overall sentiment of disappointment. Additionally, issues such as unexpected fees and changes to booked excursions further contribute to the frustration. Overall, the majority of experiences shared reflect a lack of value and service, leading to a predominantly negative impression of Oceania Cruises.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
1.8
91
100%
-0.5
● Low
1.8 / 5 overall
=
91 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
1.4▼ 0.5
12-month avg
1.7
All-time
1.8
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
1.8
4
Sep 24
1.0
1
Oct 24
3.0
1
Nov 24
1.5
2
Dec 24
1.0
2
Jan 25
1.8
4
Feb 25
1.8
4
Mar 25
2.0
3
Apr 25
2.0
3
May 25
3.0
1
Jun 25
1.0
3
Jul 25
1.3
4
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 91 most recent reviews.
Top praiseof 10 positive reviews
Customer service40%
4 mentions
Prices & value40%
4 mentions
Fast & efficient20%
2 mentions
“Every passenegrs needs seem to be met with the utmost courtesy, respect and kindness”
On “Customer service” · Apr 21, 2024
Top complaintsof 73 negative reviews
Customer service41%
30 mentions
Cancellation27%
20 mentions
Shipping26%
19 mentions
Payment issues23%
17 mentions
“Shocking customer service”
On “Customer service” · Jul 7, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
Overall rating and review count for this company and similar companies
Two islands and three continents on the Sirena: Cruising cannot get better than this. his.
Every passenegrs needs seem to be met with the utmost courtesy, respect and kindness. I was especially impressed by the gesture to Jewish passengers to have an opportunity to hold a Friday night Sabbath blessing, prayers and service in the library at 6.30pm. Prayer books were provided, automatic candles, wineglasses, Kosher Kiddush wine, red and white, and best of all three fabulously homemade, fresh challahs baked by the chef. G-d bless him - what a fine gesture. Better than at home! It is these small details that mean such a lot and make the cruise experience one of the finest in the world.
Thank you for the best twelve days ever! Delicious food, incredible coffee by your fine baristas (we are from Sydney, Australia and know about good coffee) and the most immaculate room service/cleaning by ever smiling, obliging Anna.
Di and Steve Alperstein (Room 4018)
I booked for an Oceania cruise for the Med in Sept. My friend fell and broke her so hip we asked for a 5 day ext. for the total payment to be made, after having paid a deposit, about 6 months out so she could see the specialist. They refused. We tried to transfer our deposit to another cruise next year - they refused - and took $1100. Their reason was we’re weren’t booking like for like. But they didn’t have the same 15 cruise in 2025. We had to cancel . I will never deal with them again. Be wary - their customer service is sh….t.
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When booking a cruise for 25K.to secure the cruise we had to pay $2300. Deposit immediately. All well and good
But unfortunately we had a medical issue and we had to cancel which was nearly 10 mths before departure
They take $350 each person for cancellation fees which we accept and the balance of $1600
Now the bad bit you have to wait 3 mths to get your refund. WHY!!!!
Horrible horrible customer service with blatant bait and switch tactics. Agreed to one price over the phone for a Greek cruise and charges a higher one after the fact without warning. Then goes radio silent when trying to reach the sales consultant (Sam or Saad Shakir) via email and phone numerous times. Says their director will reach out to rectify things but never does. And then the nerve of the company to try and keep 50% of my deposit even when I canceled within the alloted timeframe. DO NOT DEAL WITH THIS POS COMPANY. Would give them 0 stars!!!!
-bereits bei Buchung waren keine vernünftigen Ausflüge buchbar - mehrheitlich auf Warteliste! - an Bord auch fast nichts buchbar ???
-inbegriffenes Bordguthaben von US1200 für Ausflüge konnte nur bis US 780 mit Müh und Not gebucht werden
-grundsätzlich sind die Ausflüge ohnehin MASSIV zu
teuer
-trotz Guthaben Ausflüge von US 400 wird mir am letzten Tag Everglades/Flughafen für US 169 in Rechnung gestellt
-bei Besuch des Hospitals unbedingt vorher KOSTEN
anfragen-mir wurden für billigste 16 Stk. Aspirin Cardio 100 Tabletten US 213(???) in Rechnung gestellt ohne mir vorher Kosten aufzuzeigen-obwohl ich reklamiert habe wurde mir ein unnötiger Kurzuntersuch aufgenötigt - ABRISS + BETRUG!
-die Bordrechnung ist für geistig minderbemittelte-Ausflüge werden zu 100% statt mit 25% Rabatt verbucht-Reklamationen werden auf Gutschrift am letzten Tag verwiesen - ABSOLUTER SCHWACHSINN!
-das Internet ist wohl dabei aber grossteils mehr als
SCHWACH !
-Temperaturen in Innenräumen generell zu tief-bei über
30Grad Aussentemp. läuft man nach Landgang in einen
Gefrierschrank - die min. Temp. in den Innenräumen müsste bei 23Grad C liegen - UNVERSTAENDLICH!
Customer service. Many reviewers mentioned this and we strongly agree--they should spend some money on training and they should follow through on complaints. The cruise itself was very good and the ship was new (Vista) so the accommodations were excellent, our stateroom was spacious and well kept by housekeeping. The library was excellent and the other amenities were very good. The staff were helpful and courteous. We registered with our passports on line and provided a credit card to charge for shipboard purchases as requested during the pre-cruise registration. They totally messed up the credit card info and contacted us on a Saturday night that our card was no good. We were told it was our fault for not providing the card during check in at the ship (we were never asked). The attitude we received caused my wife to get extremely upset. The larger problem was the travel to and from the ship: They did not use the name on my passport to book the flight and we did not receive the booking from Oceania in time to have them correct it, so we had to book our own flights. Because of that, they would no longer provide ground transportation to and from the ship and the airport. We paid $75.00 for a cab to the ship, they charged us an additional $138.00 for a coach from the ship to the airport, which dropped us and our baggage two floors and a half mile from the Delta check in counter. Bottom line: don't take the inclusive deal on travel, book your own and save money and the hassle of dealing with them. No, we did not get any offer to compensate us.
The crew was rude & disrespectful. Also I was charged $75.00 more than I should have. I will never use Oceania Cruise line again.
No compensation for the canceled costa mya stop, or the GI & covid that spread thru the ship making everyone sick & miserable.
The servers were the best ever, especially Nolwazi
We were on the Regatta from Australia to New Zealand, Fiji, Samoa x 2 and French Polynesia. My feedback is as follows:
1. Staff - very friendly and generally eager to please. However, tend to be a number who lack training, so service is variable.
2. Cabins - please don't pretend they are state rooms, it insults the passengers! Generally basic, but good enough, but shower area is tiny. Bigger suitcases would not fit under the bed (ours, which are medium, did). Housekeeping were excellent. For the price I really expected more.
3. Restaurants - The Terrace/Waves is basically buffet/canteen style with servers; food was reasonable, but often over salty and can run out quickly.
The two specialty restaurants had good food and service, but no menu changes/specials, so if you are on the cruise a long time it gets a bit boring.
The main dining room again has limited options, so after a while it can get boring. Service tends to be slow because they have no sittings and seems that the kitchen cannot cope if a lot of guests decide to eat at the same time. This is particularly annoying if you want to see a 21.30 show. Again, staff are keen, but some lack training, and inadequate staff at peak times.
4. Gym - reasonable facilities, but no air con, so it can get uncomfortably hot.
5. Shops - only 2, can be a bit pricey, but I guess you expect that on a cruise.
6. Excursions - extremely overpriced and the hype in the description rarely reflected the reality, so generally left disappointed. American Samoa was particularly disappointing. A cultural show where the locals spoke for 20-30 minutes in their own language, with no translation! The catamaran in Tahiti was supposed to be the fastest in its class, but didn't even have it's sails up, just puttered around, ending up for an hour on a reef for snorkelling,where there was only sand and a relatively strong current. Two passengers slipped and fell in the boat, so needs to be fitted with more grips before there is a serious accident. Zip line and long boat/waterfall tours also have potential for a serious accident, or even death.
7. Entertainment and activities - generally underwhelming. There was a bit of a lack of variety and some of the singers were not all that good. No comedian on our leg of the cruise. Magician did a good first show, poor second show. Soul singer was the highlight-two excellent shows and a great voice.
Summary - not great for the price. In my opinion Cunard is better and cheaper (based on my pre-COVID experiences).
The ship is really too small to keep more active passengers entertained for a long cruise. The excursions are very overpriced and poor quality. The food is average for what is supposed to be a gourmet style experience.
WOW some of those reviews are awful (and incorrect)
WOW! I saw so many negative reviews! But looking more into the content, many are not relevant to Oceania; the complaints about "overbooked flights" relate to airlines, not Oceania. The complaints about tiny showers by obese people, well, did you have to book two seats on your flight? Do you really think that you can arrive by air and go straight to your ship? NOOO. we always arrive a day or two before embarkation to ensure we're OK to go. The list goes on and on. We've cruised on Oceania five times (Holland America and Virgin cruises before this) and have had no bad experience, BUT when we missed ports for any reason, we were given future cruise credits without question. Food? Bloody good and if it wasn't, send it back for a redo. Looking forward to our next cruise! Here's a heads up; we only EVER deal with our Oceania rep (Tia, you're wonderful) and have NEVER had any problems!
If you ask for feedback at least respond to the problems
One thing you are taught in customer service is if there are issues deal with them. Oceania failed in this regard spectacularly! We were asked for comments on day 7 of the cruise – my negative comments (with examples went over the given space by 50%. I was never approached on the cruise about them. Comments from other passengers were along the lines – they probably have so many passenger issue comments to deal with that they have not got around to mine! As I say passenger niggles were too common and them not being addressed was common place.
Dieser eine Stern ist noch zuviel! Schlechte Küche, schlechtes Klima, medizinische Versorung unter aller Kanone, einfach nichts mit 5 Sterne. Ich esse in jeder Dorfbeiz in der Schweiz besser als auf dem sogenannten 5-Sterne Schiff. Zudem alle Produkte die du bezahlen musst sind viel zu teuer. Spabenützung massiv überhöhte Preise und und und ....... Nie wieder Oceania, obwohl wir bereits 15 Kreuzfaharten mit Oceania gemacht haben. Es wurde von Jahr zu Jahr schlimmer!
At time of writing we should have been on SIRENA cruising to Panama. With the cruise lines permission we were boarding at Costa Maya but the ship decided not to dock. This decision was made with full knowledge that they were abandoning us in Mexico 6000 miles from home . They made no attempt to contact us ( or our emergency contacts) either by phone SMS what’s app or e mail .The final insult to this gross misconduct is that they are refusing to give us any refund.To anyone thinking of using this line …. Don’t … as they really don’t care about you or your welfare
I and many other guests on Oceania marina sailing from Lima to Peru developed food poisoning. The food was served cold, inadequately defrosted. smelt rotten tasted awful and gave us all food poisoning at many points over the dates we spent on board. diarrhoea, vomiting and diarrhoea, abdominal pain, days of abdominal pain. All were denied by the general manager on board but when you pay over £10,000 for a cruise the least you can expect is good quality food. Dr Fiona French
Wir waren auf dem Schiff Marina im Januar/ Februar 24.
Ein super Schiff mit ausgezeichneter Küche und Service.
Es sind hauptsächlich Gäste aus der USA und Kanada hier. Aber auch aus Europa. Das Alter ist im oberen Bereich.
Die negativen Punkte waren die sehr teuren und nicht immer bestens organisiert Landausflüge. Inkl. das bescheidene Internet. Auch die Gäste die weit voraus gebucht hatten waren im Nachteil mit den Preise welche jetzt verlangt wurden. Neu ist fast alles inkludiert und wir mussten es bezahlen.
Five days short of a 14-day cruise on the boat Regatta, (Sydney-New Zealand-Sydney), I was struck down with salmonella poisoning from a club sandwich delivered to my room. I suffered vomiting with stomach pains and cramps. All I could stomach for the rest of the cruise was sips of cold water. The food supervisor and other staff went into denial and I was treated as though it was my fault I caught the poisoning. I asked, as the poisoning took place on the high seas, on the boat, did they think I'd had Uber deliver me a KFC take-away meal. I was told if I wanted medical advice on the ailment, I could see a nurse at a cost of US$300.00. Their customer care policy is non-existent.
And the 'beer, wine, champagne and more' is a blatant rip-off.
The cabins are tiny with a minute bathroom and terrible shower cubicle (too small for large-bodied people).
We went on the Vista in Nov 23, cruise was good. However, I was charged incorrectly for a spa treatment and ever since I have been trying to get this refunded. The post cruise customer service provided by Oceania, in my opinion, is absolutely appalling. They either don’t answer emails or if they do, it takes a long time to get an acknowledgement, let alone a reply. I have incurred mobile phone charges in excess of £70 attempting to call them in USA, which I have asked them to reimburse me for, but they have refused. I have asked for the email address of the Chief Executive but this has not been provided. I have requested that my complaint be escalated which has to date been ignored. This company really needs to improve its customer service and this experience will deter me from ever cruising with Oceania again.
Our first (and last) cruise with Oceania. Azamara far better. Went Miami to Mexico etc on Western Caribbean Wonders and then back to Miami. Ship old (‘99) but ok. Staff great but not trained to be observant. Food no better than ok. Basic drinks package (included for us) was very good. Free WiFi worked very well. Cruise Director unbelievably camp which most passengers found very irritating. Evening entertainment awful. Only two group shows, two performances from a not funny comic, two performances from a violinist TWO FILMS and one evening of the life story of the camp director. Didn’t get to stop at Costa Maya so two days at see. Last two days in the incredibly awful Cozumel which is a resort island dedicated to big cruise ships. Sorry Oceania but you need to sharpen your act. All those we met who had previously cruised with Oceania were doubtful about returning.
The Marina customer service in the restaurants/ bar was outstanding. The food was not as they brag about, being the best cuisine on the seas. The food in the restaurants and buffet was fair to average. The hamburgers were always burnt and red inside. The chicken was consistently dry. Steaks were very grizzly and unedible. The desserts were amazing though. They had promised wifi but it was only available for 2-3 days of our 24 day cruise. Save your money and book elsewhere as this is not NOT a luxury cruise line.
We booked this Oceania USA/Caribbean cruise in Jan 2023 through ROL, provided all the information we were asked for and thoroughly read all communications that were sent.
Our very first moment of coming into contact with this holiday package was talking to staff at the British Airways checkin desk at Heathrow’s Terminal 5. This was meant to be the start of our special holiday but the BA staff member casually informed us that we weren’t booked on the flight. We said there must be some mistake as we booked 10 months earlier but she simply replied that the flight had been oversold and that there were no seats booked for us. We were taken aback by this statement, to put it mildly, still insisting there must be some mistake and when the seriousness of her statement sunk in we felt physically sick. She said the only option was to go on standby and hope other passengers didn’t show up. This of course we accepted as there was no other choice. We were then sent through to airside departures and told to speak to the BA desk who told us we had to wait until the flight had closed and then find out if any seats were left untaken.
We had an extremely anxious wait, instead of feeling elated and excited at the beginning of an adventure we were stressed out beyond belief and feeling sick in the stomach.
We waited until the time we were given to go back to the BA desk, which was now about 40 minutes before takeoff and were told there were 2 seats available, not together but that was the least of our worries. So we got to Boston but again it wasn’t a jubilant feeling of what was to come, it was a feeling of gut-wrenching relief.
We felt lucky to get on our holiday and it shouldn’t have been like that, we did everything we were asked and shouldn’t have been treated so badly. No specific information was ever given to us regarding checking in for the flights, though even if it had been provided this scenario should never happen. Seats should be guaranteed, especially as the majority of passengers on this flight were connecting with the same cruise as us. If it cost a little more then that’s a price worth paying as the alternative of being removed from the flight is beyond belief.
First impressions count for a lot in all walks of life and our first impressions of ROL and Oceania are the worst they could possibly be due to this completely avoidable situation. I can’t tell you how disappointed we were, this should never be allowed to happen. We nearly missed our whole holiday due to the nefarious practice of airlines overselling seats, but this could have been negated by Oceania guaranteeing seats booked to connect with their cruise, which they could have easily done with the leverage they had relative to the number of seats they had booked on the flight. Instead, we were treated with total disregard.
Oceania Cruises is a luxury cruise line that specializes in offering an extensive array of voyages to exotic destinations around the globe. Catering to discerning travelers, the company features intimate and elegantly designed ships that provide a premium cruising experience. With a focus on gourmet dining, Oceania Cruises includes an award-winning culinary program as part of its offerings, ensuring guests enjoy high-quality meals during their journey.
The company provides a range of services designed to enhance the cruise experience, such as specialty dining, unlimited WiFi, and shipboard gratuities, all included in their "Your World Included™" program. Oceania Cruises targets affluent customers seeking a sophisticated and immersive travel experience, offering various itineraries and exclusive benefits, including discounts for members of the Oceania Club. With a commitment to luxury and comfort, Oceania Cruises aims to provide a memorable adventure for travelers exploring the world's most desirable destinations.
