Oceania Cruises is a luxury cruise line that specializes in offering an extensive array of voyages to exotic destinations around the globe. Catering to discerning travelers, the company features intimate and elegantly designed ships that provide a premium cruising experience. With a focus on gourmet dining, Oceania Cruises includes an award-winning culinary program as part of its offerings, ensuring guests enjoy high-quality meals during their journey. The company provides a range of services designed to enhance the cruise experience, such as specialty dining, unlimited WiFi, and shipboard gratuities, all included in their "Your World Included™" program. Oceania Cruises targets affluent customers seeking a sophisticated and immersive travel experience, offering various itineraries and exclusive benefits, including discounts for members of the Oceania Club. With a commitment to luxury and comfort, Oceania Cruises aims to provide a memorable adventure for travelers exploring the world's most desirable destinations.
Oceania Cruises receives overwhelmingly negative feedback, with many reviewers expressing dissatisfaction with the service and food quality. Customers frequently mention poor customer service, citing long wait times for assistance and unresponsive staff.
Complaints about food quality are prevalent, with several travelers noting a decline in standards compared to previous cruises. While some reviewers appreciate the cabin accommodations and the attentiveness of certain crew members, these positives are overshadowed by the overall sentiment of disappointment. Additionally, issues such as unexpected fees and changes to booked excursions further contribute to the frustration. Overall, the majority of experiences shared reflect a lack of value and service, leading to a predominantly negative impression of Oceania Cruises.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.8 | 91 | 100% | -0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.8 | 4 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | 3.0 | 1 |
| Nov 24 | 1.5 | 2 |
| Dec 24 | 1.0 | 2 |
| Jan 25 | 1.8 | 4 |
| Feb 25 | 1.8 | 4 |
| Mar 25 | 2.0 | 3 |
| Apr 25 | 2.0 | 3 |
| May 25 | 3.0 | 1 |
| Jun 25 | 1.0 | 3 |
| Jul 25 | 1.3 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 91 most recent reviews.
“Every passenegrs needs seem to be met with the utmost courtesy, respect and kindness”
“Shocking customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.8 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.7 out of 5 (poor) | 1.8 out of 5 (poor) | +1% | 91 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Oceania Cruises is #5 of 5 on overall rating in this group. On service, Evolution Travel scores higher (5.0 vs 1.8).
91 reviews of Oceania Cruises. Filter by what matters to you.
Unbelievable spammers/junk mailers. They buy lists of names from companies like Travel + Leisure (who sold them without permission) and then Oceania Cruises proceed to send mailing after mailing. Doesn't matter if you try to opt out, call them or send message asking them, to stop - they'll keep dumping junk mail at you. They don't answer calls or messages. Imaging if you actually paid for the service how dreadful it would be,
We were not properly informed that having had 4 covid vaccinations that Port of Sydney would still insist on a recent test. There was ample opportunity to tellvus the night before when it would've cist 10dollars, instead it cost 300 dollars for 2 of us. They charged forcavtrip where we experienced nothing and refused any refund. They charged full price for a drink in bar 2minutes before 2 for 1 offer time. Food mediocre, often not very warm. Dessert choice poor. Would not address any of the above complaints. They also messed up out business class booking,cwhich we really had to fight hard to get any fairness. They should have paid for the mistake. Greedy, greedy company.
Nous étions sur le bateau Regatta pour 28 jours pour la Polynésie française et Hawaï (du 6 avril au 4 mai 2023). Nous n'avons rien de négatif au sujet du personnel mais ou ça s'est vraiment gâché c'est Hawaï. Du 25 avril au 28 avril inclusivement notre itinéraire indiquait la visite de Hilo, Honolulu et Kailua-Kona. Toutefois, sur un papier déposé dans notre chambre il y a un itinéraire et là Oups! Hilo est remplacé par Lahaila (rien à visiter) et Kailua-Kona avait disparu de l'itinéraire. Pourquoi! Aucune explication de leur part et ce malgré nos nombreuses demandes. Quelle déception! A noter également que quelques changements avaient été apportées à notre itinéraire concernant la Polynésie française et nous avions dû revoir quelques excursions ce qui a également été désagréable.
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Nous avons choisi ce tour complet de l'Australie car nos 6 précédentes croisières avec Océania ont répondu à nos attentes. Il n'en fut pas de même pour celle-ci ! Quels problèmes!!! voici un résumé : • Déjà avant le départ, l'escale à Brisbane a été annulée au profit de Mooloolaba, sans intérêt. • Nous n'avons pas apprécié le test covid surprise et obligatoire (bien que justifié) mais surtout son coût exorbitant : 95US$/pers • A notre arrivée à bord, à notre grande surprise, l'escale de Thursday Island a également été annulée. • Et ce n'est pas fini… deux autres escales ont été annulées : Penneshaw sur Kangaroo Island qui était la plus belle. Nous sommes restés au large de cette île pendant une journée entière pour nettoyer la coque. De plus, on nous a fait croire au débarquement alors que le personnel savait qu'il n'aurait pas lieu ! C'est très désagréable d'être pris pour des idiots. Suite à cette escale, la suivante, Portland, a également été annulée. • Nous avons également été confrontés à une panne générale d'électricité, ascenseurs indisponibles, panne des moteurs. • Autres modifications ENCORE, "Itinéraire revisité" quatre fois 1h d'escale en moins. • Et pour en finir avec les désagréments, la Wi-Fi gratuite peu fiable. Nous sommes très déçus, ce tour exceptionnel de l'Australie n'a pas répondu à nos attentes. Et les repas ne sont pas meilleurs que sur les autres compagnies de croisière. Les tarifs nous laissaient espérer l'excellence, nous en sommes très loin. Tous les aspects négatifs, sans excuses, sans compensations malgré notre demande, ne nous inciteront pas à naviguer à nouveau avec Oceania Cruises.
We chose this 12 day cruise as a special celebration of my husband's and my big birthday year. It was very expensive (including RT airfare on BA from the UK). The reason we chose this cruise was because we wanted to see a lot of wildlife so we bought 5 tours (4 animal reserves and 1 desert trip). 3 of the tours were cancelled at the last minute supposedly for weather conditions in two cases and no explanation given for the third. So we were very disappointed and mainly sat around the ship for days at sea. The onboard activities were not very good. There were only two speakers who gave lectures on S African history and customs. When we were on other cruises, notably Cunard, there were many different lecturers who were from many diffferent backgrounds. The evening entertainment was awful with the exception of a good comedian from Cape Town. The day of embarkation was awful. We checked our luggage in at 11 15 in the morning and it wasn't delivered to our cabin until after 5 PM with no explanation given. There was no information given throughout the first day and we had to learn from cabin stewards and other guests that weather was delaying our departure. We finally sailed late that night and were subsequently delayed by half a day to our first port in Namibia. Our first tour was at Port Elizabeth a week later and was really great. We spent a half day at an elephant reserve where we saw several herds very close up and learned a lot from our excellent guide. The only other tour that wasn't cancelled was another animal reserve near Richards Bay. Although we saw quite a few animals the 4x4 vehicle we were in was very uncomfortable with no leg room and crowded. It needed to be started with jumper cables. At one point our driver/guide suddenly decided to have a drag race with another vehicle which was scary and resulted in several people's hats being blown off. The best thing about the cruise was the excellent food and the staff (although the ship was understaffed in the diningroom and cabin crew). Given how much this short cruise cost us, the few positives hardly made it worth the expense. Also still waiting for my refund for cancelled excursions!!
Plusieurs passagers se plaignent du mépris d'Oceania pour ses clients. Il semble que cela soit particulièrement le cas avec les PASSAGERS non USA, Canada, notamment EUROPEENS qui peuvent difficilement se défendre et agir à distance.... plus barrière de la langue parfois! Concernant le remboursement pour les annulations Covid, Oceania prouve encore sa mesquinerie. Réservations 2020 sur la compagnie WINDSTAR. Ils ont proposé très rapidement un avoir ou remboursement. Ayant choisi ce 2è, ce fut fait aussitôt Ils ont renforcé la fidélité déjà acquise par leur qualité. Nous recommandons WINDSTAR Boycott d'Oceania . Il y a d'autres croisiéristes de qualité: Celebrity et Windstar. Pour des vacances familiales plus décontractées, NCL a toujours donné satisfaction. Mieux vaut éviter croisières avec trop d'européens du sud, un peu bruyants! Anciens passagers, lors d'une 8è croisière Oceania, nous avons subi cela; Blessure grave occasionnée par un passager renversant café BRÛLANT sur le pied d'un autre. Brûlure au second degré, au 2è jour d'une croisière de 14 jours => 12 jours gâchés, immobilisé, soins quotidiens douloureux, souffrances, insomnies... Aucune excuse, geste commercial sur place. Mails adressés au retour de la croisière n'ont JAMAIS EU de réponse... malgré 3 autres croisières déjà réservées!. Après 1 an de silence, nous avons attaqué Oceania => ont instantanément annulé réservations à venir (perte des billets d'avion déjà achetés!). Acculés, ont proposé médiation à Miami. Déplacement transatlantique, séjour, location voiture pour toutes les démarches, à nos frais! . La "Director Guest Relations & Risk Management" fut odieuse, stupéfiant la médiatrice par son intransigeance. La "clause de confidentialité" interdit de révéler leur minable offre. Uniquement ridicule réduction sur 3 prochaines croisières... nous obligeant à repayer encore de belles sommes pour en profiter! Aucun remboursement des frais de déplacement, de la croisière perdue... Ils préfèrent dépenser des sommes colossales en avocat, experts, médiation que de faire un geste d'excuse et de dédommagement. Ca marche peut être face à des européens. Ils en profitent! Oceania joue de son côté "européen" décor, cuisine... mais fera fuir les HUMAINS européens par ses pratiques
If I could give them zero stars I would. Worst customer service. Booked a cruise in November 2019 for a cruise in March 2020 for my 30th wedding anniversary That cruise was cancelled die to COVID. Thinking that the world would be back to normal, I rebooked for October 2020. I received an email in July, stating the October cruise was cancelled. Oceania will not refund my money because it is in a FCC. That was for October 2020. According to them, they have policies and procedures. I agree with that however the world is/was in crisis. I wanted to cruise in 2020 for my anniversary not 2021 not 2022. They are so flippant in telling me that they can't wait for me to have a good cruise when I can rebook. I want my money back.
My request to cancel a cruise was dealt with efficiently and sympathetically. I had really good interaction with a number of staff. Money held by Oceania was returned to the cruise agent, for refund to the client, within the agreed timeframe. Unfortunately the cruise agent Planet Cruise were not as easy to deal with and kept the money for six months. I really hope that I get the opportunity to book another cruise with Oceania in the future, directly of course and not through an agent.
VERY disappointing. I have been arguing with this company for 7 months. They have put themselves first instead of the customer and if they aren't going to take care of the customer before they even step one foot on their deck I wouldn't want to be in a foreign country with them. I answered an email which turned out to be misleading information as three weeks later they actually cancelled the cruise and yet they insist on keeping my $27000AUD. Guest Relations (Aust.) is an absolute disgrace. As for Oceania - keep my money, and may the Karma that comes your way give you everything you truly deserve.
Very poor service in obtaining a refund for my cruise cancelled on 25 April. Oceania stated that it would take 90 days for a refund, much longer than the 14 days required by law and the 90 days passed on 24 July and the money has still not been paid back to ROL, my booking agent, for them to pass on to me. I received an email on 17 July stating that the refund had been processed and would be with ROL"within a few days". 2 weeks later and this has not happened and all my emails to them have remained unanswered. This is appalling customer service and Oceania has gone from being my favourite cruise line to one I would never recommend or use again.
Wir wollten eine Reise um Südamerka machen. Die Reise wurde abgesagt. Der Reiseveranstalter DreamLines geht in Deckung und meldet sich nicht mehr. Oceania will das Bordguthaben will Oceania nach 90 Millionen Tagen zurück zahlen. Keine gute Grundlage für weitere Buchungen bei beiden Firmen. Die Zukunft wird ausgeblendet. Wer möchte in Zukunft noch eine Schiffsreise machen unter diesen Vorgaben
Oceania Cruises is a luxury cruise line that specializes in offering an extensive array of voyages to exotic destinations around the globe. Catering to discerning travelers, the company features intimate and elegantly designed ships that provide a premium cruising experience. With a focus on gourmet dining, Oceania Cruises includes an award-winning culinary program as part of its offerings, ensuring guests enjoy high-quality meals during their journey. The company provides a range of services designed to enhance the cruise experience, such as specialty dining, unlimited WiFi, and shipboard gratuities, all included in their "Your World Included™" program. Oceania Cruises targets affluent customers seeking a sophisticated and immersive travel experience, offering various itineraries and exclusive benefits, including discounts for members of the Oceania Club. With a commitment to luxury and comfort, Oceania Cruises aims to provide a memorable adventure for travelers exploring the world's most desirable destinations.
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