OnCourse Learning is a provider of expert-led online training solutions tailored specifically for professionals in the financial services sector. The company offers a comprehensive range of courses including mortgage training, compliance education, and professional development programs for mortgage loan originators, banks, credit unions, and non-bank financial service providers. With over 950 compliance training courses available, OnCourse Learning aims to equip its customers with the knowledge and skills necessary to navigate the complexities of the financial industry.
Targeting banking professionals, credit union staff, and other financial service providers, OnCourse Learning delivers high-quality educational resources that support ongoing professional development and licensing requirements. The platform features a mix of live webinars and on-demand courses, ensuring that users have access to relevant training materials that can enhance their expertise and compliance capabilities in an evolving regulatory landscape.
OnCourse Learning has a positive customer experience.
OnCourse Learning receives a mix of feedback from its users, with many praising the ease of navigation and the quality of the courses. Reviewers highlight the informative content and effective instructors, with several stating that the platform is user-friendly and allows for self-paced learning.
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However, significant complaints arise regarding customer service, with many customers reporting long wait times and unhelpful responses when seeking assistance. Issues with course credit reporting and an outdated user interface also contribute to dissatisfaction. While some users have had positive experiences and recommend the service, others express frustration and caution against using OnCourse Learning. Overall, the sentiment leans towards the positive, but the critical feedback on service and organization cannot be overlooked.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.0
1,000
100%
● Low
4.0 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jun 2025.
Last 3 months
3.0▼ 0.4
12-month avg
4.1
All-time
4.0
Category avg
4.5
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Jul 24
4.5
26
Aug 24
3.8
28
Sep 24
4.4
39
Oct 24
4.5
45
Nov 24
3.9
42
Dec 24
4.0
72
Jan 25
3.4
38
Feb 25
—
0
Mar 25
1.0
1
Apr 25
5.0
1
May 25
—
0
Jun 25
1.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 371 positive reviews
Easy to use39%
143 mentions
Helpful support9%
32 mentions
Fast & efficient6%
21 mentions
Customer service5%
20 mentions
“Easy to navigate; resources at your fingertips”
On “Easy to use” · Jan 27, 2025
Top complaintsof 108 negative reviews
Customer service27%
29 mentions
Payment issues12%
13 mentions
Response time10%
11 mentions
Refund7%
8 mentions
“I took the NMLS education course with OnCourse Learning and would not recommend it”
On “Customer service” · Mar 25, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Professional Training.
Overall rating and review count for this company and similar companies
The learning is very efficient. I've gone back 5 years in a row now. The biosig verification could use improvement, despite the steadiest hand, I would have to go again and again and again drawing in a code through my laptop for it to recognize the password. Recorded video lessons would be a cool option as well. Overall very satisfied.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
you snuck a $109 subscription in my list of charges. i don't want that and the way you automatically include it should be beneath the way you do business. and the 4 digit code that has to be continually fingered in each time i time out is still annoying..... Kent, Topflight Mortgage, 301-613-3790
I received my certificate for the 1 hour CE class on November 5, 2023. The NMLS has not received the 1 hour Idaho law certificate to date. I waited on hold at OnCourse learning a week ago for 1 hour and then got hung up on after waiting the one hour. Oncourse learning has not yet reported to the NMLS the completion of the class that I took. 15 days ago.
Horrible costumer service. Waiting on the phone for 45 minutes and phone got disconnected. Same with several more attempts.
Choose 2 states for CE and got charge for something never ordered.
I went to fastclass as I have done for several years. I bought and paid for the comprehensive CE course. After starting the course it didn’t look like the one I did before so I called the support phone and was transferred to your organization. They explained the transition but I acquired the course and paid again. They said they would credit my master card but did not.
I purchased the program and tried logging in and there were immediate technical issues. I called customer service 5-6 times to resolve the issue and 7 days later I was still not able to utilize their platform. Each time I called I was on hold on an overage for 45 minutes and I still did not get the problem resolved. I don't know what to say about the actual program, but 800 minutes later, $200 in the hole, and no practice and study time--I would say that my experience has been below garbage.
Non existent customer service! I have been trying to contact them for weeks now by phone and email and NO ANSWER! I need a refund and no way to communicate with anyone. The courses itself are fine, but you need to respond to your clients
OnCourse Learning is a provider of expert-led online training solutions tailored specifically for professionals in the financial services sector. The company offers a comprehensive range of courses including mortgage training, compliance education, and professional development programs for mortgage loan originators, banks, credit unions, and non-bank financial service providers. With over 950 compliance training courses available, OnCourse Learning aims to equip its customers with the knowledge and skills necessary to navigate the complexities of the financial industry.
Targeting banking professionals, credit union staff, and other financial service providers, OnCourse Learning delivers high-quality educational resources that support ongoing professional development and licensing requirements. The platform features a mix of live webinars and on-demand courses, ensuring that users have access to relevant training materials that can enhance their expertise and compliance capabilities in an evolving regulatory landscape.