OnCourse Learning is a provider of expert-led online training solutions tailored specifically for professionals in the financial services sector. The company offers a comprehensive range of courses including mortgage training, compliance education, and professional development programs for mortgage loan originators, banks, credit unions, and non-bank financial service providers. With over 950 compliance training courses available, OnCourse Learning aims to equip its customers with the knowledge and skills necessary to navigate the complexities of the financial industry.
Targeting banking professionals, credit union staff, and other financial service providers, OnCourse Learning delivers high-quality educational resources that support ongoing professional development and licensing requirements. The platform features a mix of live webinars and on-demand courses, ensuring that users have access to relevant training materials that can enhance their expertise and compliance capabilities in an evolving regulatory landscape.
OnCourse Learning has a positive customer experience.
OnCourse Learning receives a mix of feedback from its users, with many praising the ease of navigation and the quality of the courses. Reviewers highlight the informative content and effective instructors, with several stating that the platform is user-friendly and allows for self-paced learning.
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However, significant complaints arise regarding customer service, with many customers reporting long wait times and unhelpful responses when seeking assistance. Issues with course credit reporting and an outdated user interface also contribute to dissatisfaction. While some users have had positive experiences and recommend the service, others express frustration and caution against using OnCourse Learning. Overall, the sentiment leans towards the positive, but the critical feedback on service and organization cannot be overlooked.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.0
1,000
100%
● Low
4.0 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jun 2025.
Last 3 months
3.0▼ 0.4
12-month avg
4.1
All-time
4.0
Category avg
4.5
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Jul 24
4.5
26
Aug 24
3.8
28
Sep 24
4.4
39
Oct 24
4.5
45
Nov 24
3.9
42
Dec 24
4.0
72
Jan 25
3.4
38
Feb 25
—
0
Mar 25
1.0
1
Apr 25
5.0
1
May 25
—
0
Jun 25
1.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 371 positive reviews
Easy to use39%
143 mentions
Helpful support9%
32 mentions
Fast & efficient6%
21 mentions
Customer service5%
20 mentions
“Easy to navigate; resources at your fingertips”
On “Easy to use” · Jan 27, 2025
Top complaintsof 108 negative reviews
Customer service27%
29 mentions
Payment issues12%
13 mentions
Response time10%
11 mentions
Refund7%
8 mentions
“I took the NMLS education course with OnCourse Learning and would not recommend it”
On “Customer service” · Mar 25, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Professional Training.
Overall rating and review count for this company and similar companies
I liked of the online class. Flexibility: Great benefit is being able to do the class on your own time schedule. Reduce costs. Easy format to follow: The BSA/AML course required me to take an pre-test. As I didn't do so well it refresh the information with a very explicit video that is easy to understand. Finally passed with a score of 100%.
You lied the 8 hour comprehensive plan. The PA part was missing.
We have been long time customers of yours. we will never use you again. We don't want an account.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Your ads are designed to mislead and force customers to buy additional credits. The time and aggravation is worth more than the cost of your coyrse
I just did a survey and called and complained. You know my issues and I’m extremely upset with oncourse for two main reasons. First you made my elderly disabled father go through hell before you’d give him an alternative to biosig because of his shaking hands. Shame on you for that. Then you sold us both courses labeled comprehensive that didn’t include my state specific hour. That’s not comprehensive. I called to explain my problem and your rep gaslit me telling me I’d receive an email to resolve the problem. Never came. I knew she was a lying by the way she hurried off the phone. So now you got me to buy another hour so I don’t lose my license. You got me over a barrel. I’ll never use you again at my company. I’ve been using preschools and oncourse learning for nearly 15 years and this is what I get. You suck
The course information was thorough from beginning to end of the book. The instructor I believe made the whole class Eric was wonderful. Gave more information than needed and made the class enjoyable.
Recommend to take the LIVE class instead of the web base.
This course covers all the necessary tools and detailed documentation for the mortgage loan originators.
I found this course very educative and formative.
Didn’t solve my issue and hard to access the modules. It tells me I didn’t pay when I have confirmation in my email the lady lied to me and told me someone will call me back I never received cal
I can’t get in to take the courses I can’t duplicate the BIO SIGN signature. Trying
To draw a duplicate signature with a computer mouse is damn ridiculous. I’ve spent almost two hours and I’ve had it.
I will call NMLS tomorrow this is BULL SHIT!
OnCourse Learning is a provider of expert-led online training solutions tailored specifically for professionals in the financial services sector. The company offers a comprehensive range of courses including mortgage training, compliance education, and professional development programs for mortgage loan originators, banks, credit unions, and non-bank financial service providers. With over 950 compliance training courses available, OnCourse Learning aims to equip its customers with the knowledge and skills necessary to navigate the complexities of the financial industry.
Targeting banking professionals, credit union staff, and other financial service providers, OnCourse Learning delivers high-quality educational resources that support ongoing professional development and licensing requirements. The platform features a mix of live webinars and on-demand courses, ensuring that users have access to relevant training materials that can enhance their expertise and compliance capabilities in an evolving regulatory landscape.