Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	2.9	575	100%	+0.3	● Low

2.9 / 5 overall

575 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jul 2025.

Last 3 months: 3.0▲ 0.3
12-month avg: 2.1
All-time: 2.9
Category avg: 4.1

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Delivery	Service	Refunds	Trend	Reviews
One Delivery This company	2.9 out of 5 (fair)	100 out of 100	3.0 out of 5 (fair)	3.6 out of 5 (good)	1.4 out of 5 (poor)	—	575
RYZE Superfoods	4.6 out of 5 (good)	100 out of 100	3.1 out of 5 (fair)	4.2 out of 5 (good)	1.8 out of 5 (poor)	—	1,000
Pure Pet Food	4.4 out of 5 (good)	100 out of 100	4.4 out of 5 (good)	4.7 out of 5 (good)	1.9 out of 5 (poor)	—	100
Webbox Pet Food	2.0 out of 5 (poor)	100 out of 100	1.4 out of 5 (poor)	1.8 out of 5 (poor)	1.0 out of 5 (poor)	−5%	72
Copenhagen Coffee Dealers	4.7 out of 5 (good)	100 out of 100	—	4.9 out of 5 (good)	—	—	51

Bottom line: One Delivery is #4 of 5 on overall rating in this group. On delivery, Pure Pet Food scores higher (4.4 vs 3.0).

Mark Roberts

1 review

Jan 19, 2018

KFC's 2 Hour Recipes

I have used OneDelivery before, never had an issue and was always happy with the service. understanding there will be about an hours wait for most of the deliveries, i placed an order for a restaurant that is at least fifteen minutes down the road from me. an hour came and went but i had heard nothing about the food or if my order had been accepted apart form a receipt from the purchase. An hour and fifteen minutes in i tried to contact the manager of my area to find out if the food was on the way or if the delivery driver may have gotten lost (this tends to happen a lot where i live). i was unable to call the manager but was successful in messaging his number. After about an hour and thirty minutes, i received a call from the driver in regards to my order. i was advised that it had been a busy night and that Jess was only just now in cue to complete my order at the restaurant. what has made this so bizarre is the fact i had to contact a manager just to see if my food was almost here, only to be informed that it had yet to be ordered which means it would more than likely take another twenty minutes to arrive. Coming up on two hours the food arrived and i was greeted with a smiling face. I had suggested that maybe a call ahead next time would be a bit helpful to inform people about delays. Upon leaving Jess asked me to fill out a review and stated that she was in fact a new driver. Jess lied.... 2 months prior Jess had delivered me the exact same order from the exact same restaurant as stated on a previous confirmation text. all in all i didn't appropriate the excessive waiting times and the fact i had to TEXT a manager about my order because he was unable to answer the call i made to his number i revived on my OneDelivery email receipt. i felt that the money i payed for the delivery was unjustified in this circumstances and i was kept out of the loop on my £32 order for a very long time. For a company that prides itself on being the biggest fast food and restaurant delivery services in the UK, with a sixty minute delivery expectancy, i feel like you have fallen short this time. Thanks OneDelivery

Report

Month	Average	Reviews
Dec 24	1.0	2
Jan 25	1.0	3
Feb 25	1.5	2
Mar 25	5.0	1
Apr 25	—	0
May 25	5.0	1
Jun 25	—	0
Jul 25	2.3	3

One Delivery reviews & trust report

One Delivery has a mixed customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 244 positive reviews

Top complaintsof 249 negative reviews

How it compares

Reviews

Customer reviews (575)

Delivery is so late!!!!

meh.

Ordered 2 meals from kfc through…

Alternatives to One Delivery

RYZE Superfoods

Pure Pet Food

Webbox Pet Food

Copenhagen Coffee Dealers

Food

Burger King

The CrowdTrust Experience⭐

Bad in all areas

Expensive

KFC's 2 Hour Recipes

90min waiting!!

one delivery sunderland,Huge mark up on …

Driver can't read delivery instructions

coventry and rugby area

I get up with having food missing from …

Was good at first couldn't fault them …

Disappointing.

50 mins late and Missing Items (KFC)

It's easier to get it yourself

About One Delivery

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