Charlie (CH5) was very quick to respond…
Charlie (CH5) was very quick to respond and very helpful.

One Click Insurance is an online insurance provider that simplifies the process of managing various insurance policies. The company offers a range of products, including car insurance, van insurance, motorbike insurance, home insurance, travel insurance, and pet insurance, catering to a diverse clientele. Customers can easily compare quotes from a selection of trusted insurance providers to find affordable coverage that suits their needs. The platform is designed for self-service, allowing users to manage their insurance policies at their convenience, 24/7. Customers have the ability to retrieve quotes, make claims, and update their policy details online, streamlining the insurance experience. One Click Insurance focuses on providing a straightforward and efficient way for individuals and families to secure the necessary insurance coverage without the hassle of traditional methods.
One Click Insurance receives high praise for its helpful customer service and quick response times, with many reviewers highlighting the efficiency of the live chat feature. Customers appreciate the friendly and knowledgeable staff, such as Charlie and Elizabeth, who simplify the insurance process and provide clear answers to questions.
However, some users express frustration with issues related to account access and the renewal process, noting that they encountered difficulties when trying to cancel or renew policies. A few reviews mention that the renewal quotes can be higher than expected, prompting customers to seek better deals elsewhere. Despite these concerns, the overall sentiment remains positive, with a significant majority satisfied with the service provided.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Charlie (CH5) was very quick to respond and very helpful”
“No straight forward way to cancel policy and live chat left waiting for a very long time”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.5 out of 5 (poor) | 4.4 out of 5 (good) | — | 60 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | 60 |
Bottom line: One Click Insurance is #5 of 5 on overall rating in this group. On website & app, Travel Insurance Saver scores higher (5.0 vs 2.5).
60 reviews of One Click Insurance . Filter by what matters to you.
Charlie (CH5) was very quick to respond and very helpful.
Very helpful, easy to use chat line, can recommend. EW 2, or EWZ cant quite remember, she was very helpful and made everything simple for me to understand
I used the online portal to chat with Charlie CH5 regarding my car renewal. The renewal quote was in my opinion too much and after checking comparison website I knew I could get a lot lower. After receiving a first offer which I turned down came back with an approved offer which I accepted. I had a question which was answered and I was happy with the final outcome.
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Customer service very helpful, made renewal a lot easier
Elizabeth was extremely friendly and answered all my questions and really helped me sort out my car insurance
Ew2 was brilliant, very helpful, the other lady I chatted to previously was rude and absolutely rubbish tho and constantly cut me off , EW2 tho was perfect , shame you can’t actually talk to someone tho , it would make things a lot easier!
Live chat support agent was very helpful. Found me a new home insurance policy so was happy to remain with them.
I was having a problem because this is my second payment to Ur company and was chatting with OC3 who was more than helpful also polite and took his time to explain even though I had th money today and late fee tht I,d be better off keeping in my account until th date of direct debit and after th payment goes out tomorrow reassured me bcuz I'm on benifts and have been messed about with my payments and are now receiving them on the 15th of every month OC3 said he wud Lev a note to explain the date change and it wud be eazyer Wen I get back InTouch after paying everything in full the date shud be changed over but if not his note will explain a little & help me out with this issue I'm not very teck savvy but was great full for OC3 help communication and explain how I wud be better off keeping th money in my account for th direct debit to take it out tomorrow bcuz it wud complicate things by removing money B4 direct debit date ths is all new to me bcuz I've always had mobility car,s who just delt with everything thank you for OC3 help as I've never felt with insurance or anything money wise till ths first time thankz
I am very pleased with the service offered . The call handlers were all very courteous and knowledgeable and my quote was very reasonable . I am happy to stay with One Click for another year .
TJ1 was really helpful thanks
I conversed with a adviser in the on line portal and explained that I thought that my car insurance renewal was to expensive. I explained that I had found several identical policies much cheaper. After several minutes she came back with a price that was much closer to my cheapest quote that I excepted. Excellent service from the lady I was conversing with.
Very helpful and knowledgeable advisor explaining everything in layman’s terms and not judging thank you 🙏
Just used live chat very quick and professional i chated to JH7 he was extremely good at his job would recommend and would use again
Ps1 was very helpful
Very pleased with all they have for me
My agent was SM2. Sarah was extremely helpful as I could not log in to my portal. She also found that I had 2 benefits missing from my policy which I quickly remedied.
One Click Insurance is an online insurance provider that simplifies the process of managing various insurance policies. The company offers a range of products, including car insurance, van insurance, motorbike insurance, home insurance, travel insurance, and pet insurance, catering to a diverse clientele. Customers can easily compare quotes from a selection of trusted insurance providers to find affordable coverage that suits their needs. The platform is designed for self-service, allowing users to manage their insurance policies at their convenience, 24/7. Customers have the ability to retrieve quotes, make claims, and update their policy details online, streamlining the insurance experience. One Click Insurance focuses on providing a straightforward and efficient way for individuals and families to secure the necessary insurance coverage without the hassle of traditional methods.
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