T1 was very helpful and was able to…
T1 was very helpful and was able to sort out my insurance for my new car.

One Protect Insurance is an online insurance platform that simplifies the process of securing coverage for various personal assets. The company offers a range of insurance products, including car, van, motorbike, home, travel, and pet insurance. By allowing customers to compare quotes from trusted insurers, One Protect enables individuals to select policies that meet their specific needs and budget preferences. Targeting a diverse clientele that includes vehicle owners, homeowners, travelers, and pet owners, One Protect focuses on providing a straightforward and self-service experience. Customers can manage their insurance policies online, making it easy to retrieve quotes, update details, and file claims at their convenience. With a commitment to digital accessibility, One Protect aims to deliver reliable insurance solutions with minimal complexity.
One Protect Insurance receives a generally positive reception, with many reviewers praising the helpfulness and efficiency of the staff. Customers frequently highlight the quick service provided through online chat, noting that agents like T1, JA1, and EW2 are attentive and knowledgeable, often resolving issues promptly.
However, there are significant complaints regarding customer service and hidden fees, with some consumers expressing frustration over unexpected costs added to their policies. Instances of poor communication and dissatisfaction with the handling of claims also emerge, indicating that while many find the service satisfactory, others feel misled or undervalued. Overall, One Protect Insurance is seen as a mixed bag, excelling in customer interaction but facing challenges with transparency and service consistency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“T1 was very helpful and was able to sort out my insurance for my new car”
“Company has horrendous customer service just rip me off Short story bought new car so needed to amend existing poli...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.1 out of 5 (good) | 2.7 out of 5 (poor) | — | 60 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | 60 |
Bottom line: One Protect Insurance is #5 of 5 on overall rating in this group. On value, Travel Insurance Saver scores higher (4.9 vs 2.7).
60 reviews of One Protect Insurance. Filter by what matters to you.
Over a year ago
T1 was very helpful and was able to sort out my insurance for my new car.
Over a year ago
I was unable to amend my insurance online due to the car only just being registered. JA1 was very helpful and the process was quick and easily completed
Over a year ago
Company has horrendous customer service just rip me off Short story bought new car so needed to amend existing policy cost £150 on top of existing policy (£180) didn’t tell me it would have been che... See more
Over a year ago
Excellent service from LE6 ( leanne). Very helpful. Made sure I understood everything and went above and beyond to make sure I was happy and everything was clear.
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T1 was very helpful and was able to sort out my insurance for my new car.
I was unable to amend my insurance online due to the car only just being registered. JA1 was very helpful and the process was quick and easily completed
Company has horrendous customer service just rip me off Short story bought new car so needed to amend existing policy cost £150 on top of existing policy (£180) didn’t tell me it would have been cheaper to cancel then reinsure, hurried me along instead of taking time (was talking on chat) paid my money then found in my emails a new policy for £280 so contacted again to find out said policy cancellation fees etc to confirm this only to get a (haha) typed reply off chat person whilst trying to type my response, customer service is very bad avoid this company they come over as brokers not a professional insurance company and should give customers all options when possible. That is what a good insurance company would do, it goes to say buy cheap pay twice . I feel I’ve been conned.
Excellent service from LE6 ( leanne). Very helpful. Made sure I understood everything and went above and beyond to make sure I was happy and everything was clear.
Brought a policy and was up and running in 20minutes. Great service
every on on chat line, were very helpful. In reaching my final price.
I was dealt with today, by MiaB (MB1), at One Protect, via online chat. The service was polite, courteous and helpful. She found me a better insurance premium deal than that which I been quoted, so happy days! I would recommend One Prptect for all insurance needs.
I have already left a review Alisha R was very good. John Goose
Firstly let me say, the cheapest is definitely not always the best. I purchased a cheap second hand car, more or less the same year, size etc as the one it was replacing. I phoned this company to change the details fully expecting an administration charge of say £25. I was told that to do this the cost would be £98 !!! 'Got you over a barrel' is the expression !! I am 6 months into the policy and know the resultant cancellation charge and administration fee would mean I got little in the way of a refund. To make matters worse the only way you can converse with the company is via an online chat. I would not recommend this company at all, in fact I would say steer clear of them - DONT get drawn in because they are cheap
It was very easy to get all the advise all needed.The person was very helpful and understood my needs .
The Advisor I spoke to EW2 was extremely helpful and answered the questions I had without any delay
EW2 was very patient and first class service, the reply button was malfunctioning but didn't put Elizabeth of her customer service
Had an issue with the monthly payment. It was quickly and professionally resolved by the agent - Elizabeth W .
Terrible experience with One Protect. They added over £400 to my premium for a disputed claim that was originally confirmed as non-fault, and refused to hold the amendment while the complaint was ongoing. The only concession offered was an extra week, yet no updates were made to my account, so I still received a cancellation letter a week early. I’ve been left paying under protest just to stay insured. Completely unfair and very poor customer service.
My question was answered in a detailed and polite manor by HM1 who was extremely helpful
JA1 was very helpful on the chat function and resolved my issue in a timely fashion which allowed me to collect my new car as planned. This was a relief and I was grateful for his help.
Adam was absolutely brilliant at sorting out my car insurance change and phoned me back the following day as promised. Adam was excellent throughout. A credit to his Company.
It very convenient and the agent helped me to solve the problem
My first time in using a 'Compare' website. One Protect came up as the best option several times on different sites so I bit the bullet as such. The only draw back was not being able to actually speak with a human being, albeit there was a 'Chat' option, but there was always a timed queue to join that. The one thing that I wanted was to receive Paper Copies of my Car Insurance as we don't have a functioning printer at present and 'Elizabeth W' & 'Hannah M' both assured me that I would be able to do this in My Portal, once I had made my payments. HOWEVER 'HANNAH M' DID REASSURE ME THAT SHE WOULD OVERSEE THAT I WOULD RECEIVE A PAPER COPY OF MY CAR INSURANCE DOCUMENTATION!!! NOTE > UNFORTUNATELY I'VE NOT RECEIVED THE DOCUMENTATION AS OF YET THOUGH.
One Protect Insurance is an online insurance platform that simplifies the process of securing coverage for various personal assets. The company offers a range of insurance products, including car, van, motorbike, home, travel, and pet insurance. By allowing customers to compare quotes from trusted insurers, One Protect enables individuals to select policies that meet their specific needs and budget preferences. Targeting a diverse clientele that includes vehicle owners, homeowners, travelers, and pet owners, One Protect focuses on providing a straightforward and self-service experience. Customers can manage their insurance policies online, making it easy to retrieve quotes, update details, and file claims at their convenience. With a commitment to digital accessibility, One Protect aims to deliver reliable insurance solutions with minimal complexity.
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