Very good service from Hayley
Very good service from Hayley, solved my issue immediately and effectively with very short waiting times.

One Utility Bill is a utility management platform designed to simplify the billing process for renters and homeowners. The company offers customized bills packages that allow users to consolidate their utility payments for energy, broadband, TV, and water into one monthly bill. This service eliminates the hassle of dealing with multiple utility providers and offers the option to split bills among multiple payers. The platform features an Unlimited Energy service, providing customers with a fixed tariff that allows unlimited use of gas and electricity without the worry of large end-of-contract bills. One Utility Bill also offers a selection of superfast broadband options from major providers, ensuring customers have access to reliable internet service. With a focus on streamlining finances and reducing stress, One Utility Bill aims to make utility management straightforward and efficient for its users.
One Utility Bill receives overwhelmingly positive feedback, with many reviewers praising the exceptional customer service provided by staff members like Erica, Hayley, and Callum. Customers frequently highlight the helpfulness and clarity of communication, noting that representatives are patient and thorough in addressing concerns, especially regarding contract renewals and payment issues.
The service is described as smooth and stress-free, with many recommending the company for its efficient handling of utility setups. However, a small number of reviews express dissatisfaction, particularly related to issues with third-party providers and contract complications. Despite these minor complaints, the overall sentiment remains highly favorable, reflecting a strong commitment to customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“GTEAT CUSTOMER SERVICE hi, spoke to Erica last week , just for information , as A Landlord”
“I contacted customer support to understand the details and was quoted £214 for a two-bed flat on a rolling contract,...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Utilities & Energy.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 60 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 999 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 696 |
Bottom line: One Utility Bill is #1 of 5 on overall rating in this group.
60 reviews of One Utility Bill. Filter by what matters to you.
Very good service from Hayley, solved my issue immediately and effectively with very short waiting times.
I spoke to Sid & Amy, they both helped me a lot!! Especially Amy. She guided me through what I had to do (first time living by myself) and made me comfortable
Thanks to Amber for providing a variety of quotes for different rental options. She was very helpful and efficient, and kindly allowed me a few weeks to think through what I needed and wait for my rental application to be accepted before confirming my order. There were no price increases since the original quote, which I really appreciated. ⭐⭐⭐⭐⭐ Friendly service with plenty of information provided.
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Katie has been quick and efficient i am so grateful to her
Jasmin was such a helpful and lovely person. There was a serious billing issue that took over a month to resolve and I was getting so frustrated, but Jasmin fixed it for me in a matter of minutes, and she was so cheerful and understanding throughout the whole process. Immense gratitude to her.
So I was unaware that this was a thing doing a single payment for all bills so I was shocked when I spoke to Dominic and he told me about all the options. He was very helpful and the whole process was smooth and everything was explained well. I was even more happy with the quote I had recieved aswell as the discounts that was also applied to my quote. As this would have been my first time paying bills separately from the rent this whole service was great, quick and efficient.
Rated 0 if possible. I recently tried switching to this utility provider after a friend recommended them. I contacted customer support to understand the details and was quoted £214 for a two-bed flat on a rolling contract, which I accepted. They asked me to upload my tenancy agreement and proof of address, but even before I submitted these, my application was approved and I was sent a contract stating I could start using energy with unlimited usage from that day. I spoke with multiple customer support agents, and none of them mentioned that the offer was only valid if you move in within six weeks. Had they checked my documents properly or informed me of this condition upfront, I would have understood—even if my application had been rejected. Instead, they approved the switch, issued a contract, and I used my gas heaters assuming the usage was unlimited. A week later, I was shocked to find out the contract had been cancelled because my move-in date was four months earlier—information that no one asked for or explained when I specifically asked about the plan details. As a result, I’m now paying my previous supplier after having used a significant amount of gas. This was an extremely poor and misleading experience. I would definitely not recommend this company.
recently switched to One Utility after being advised by customer service that the property was eligible for an unlimited energy tariff. A contract was issued. After approximately one week of usage, the supplier informed me that the contract would be cancelled. I did not receive any prior email or phone notification regarding this cancellation. I contacted customer service again and was advised that my account was still active with One Utility. However, after contacting the provider again on the same day, I was informed that the property was no longer registered under One Utility. I received conflicting information from the energy supplier and expressed dissatisfaction. The issue remains unresolved. Don’t trust this one utility.
Contacted due to a water damaged router replacement and Sid was very helpful in informing me that although the water damaged router is working I should still replace it with the new one sent to our house! Sid was quick to respond and we were able to resolve the issue very quickly!
As a recently single parent who had never dealt with the energy bills before I found this company very helpful. Seb was so polite and explained how everything works. Would highly recommend.
As a new customer and moving house at my age, was a bit scary but one Utility bill has made it so easy for me
Lovely supportive staff. Hamzeh One of the best
Great customer service 👏
Alexandra was so kind calm and polite she calmly explained everything I needed to know and answered all my questions to perfection she made sure I understood all I needed to know she was very professional
One Utility Bill is a utility management platform designed to simplify the billing process for renters and homeowners. The company offers customized bills packages that allow users to consolidate their utility payments for energy, broadband, TV, and water into one monthly bill. This service eliminates the hassle of dealing with multiple utility providers and offers the option to split bills among multiple payers. The platform features an Unlimited Energy service, providing customers with a fixed tariff that allows unlimited use of gas and electricity without the worry of large end-of-contract bills. One Utility Bill also offers a selection of superfast broadband options from major providers, ensuring customers have access to reliable internet service. With a focus on streamlining finances and reducing stress, One Utility Bill aims to make utility management straightforward and efficient for its users.
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