Openbank is an online banking platform operated by Santander, designed to provide customers with a seamless and secure digital banking experience. The company offers high-yield savings accounts that feature competitive interest rates significantly above the national average, with no monthly fees and FDIC insurance. Openbank's fully digital services allow users to manage their finances easily through a secure mobile application available on both iOS and Android devices. Targeting a diverse range of customers seeking efficient banking solutions, Openbank emphasizes the importance of security and user experience. With advanced authentication processes and trusted device enrollment, the company prioritizes the safety of its clients' financial information. Backed by Santander's 167 years of banking expertise, Openbank aims to deliver innovative banking solutions to its growing customer base across the United States.
Openbank receives overwhelmingly negative feedback from customers, with many expressing frustration over account management and service issues. Reviewers frequently report difficulties in tracking money transfers, with several stating that funds appear in their primary bank but not in their Openbank accounts.
Complaints about the inability to withdraw money are common, as customers find it nearly impossible to access their own funds. While a few users appreciate the high yield savings accounts and the legitimacy of the bank, these positives are overshadowed by the overall dissatisfaction with customer service and account accessibility. Many people describe their experiences as disorganized and untrustworthy, leading to a significant number of account closures shortly after opening.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.8 | 52 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 2.5 | 2 |
| Dec 24 | 1.0 | 3 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 1.9 | 7 |
| Mar 25 | 1.5 | 6 |
| Apr 25 | 2.0 | 4 |
| May 25 | 1.5 | 4 |
| Jun 25 | 1.8 | 5 |
| Jul 25 | 2.5 | 11 |
| Aug 25 | 1.2 | 6 |
| Sep 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 52 most recent reviews.
“But the customer service representative Keeta was so kind and patient with me, really listened, stayed on the line wi...”
“My regular bank shows money moved into my Openbank account but it doesn't reflect on their side and when I try to che...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Banks.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 1.8 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.9 out of 5 (poor) | +11% | 52 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.8 out of 5 (good) | +1% | 321 | |
| 1.8 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.7 out of 5 (poor) | — | 25 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 |
Bottom line: Openbank is #5 of 5 on overall rating in this group. On service, Ben S. Digital Change scores higher (5.0 vs 1.7).
52 reviews of Openbank. Filter by what matters to you.
No major problems - good rate. Main complaint is they are not quicken or creditkarma compatible. I may switch out of openbank for this reason but for now I'm fine parking a chunk of change there for the high APR.
I have not had any login problems like others have reported. My only major issue is absurdly long funds availability delays. 7-9 business days for an ACH transfer. They do pay interest during this time, but it is ridiculous that they hold for so long. Also, the lack of Zelle support is disappointing. BTW: This is definitely a real bank; Santander has a long and positive track record generally. I have financed vehicles with them in the past.
Quick answers to the questions people ask most.
Openbank offers various types of accounts, including savings and checking options. For specific details about each account type, please visit our website or contact customer service.
If you're having trouble tracking your money transfers, we recommend checking your transfer history through your account dashboard. For persistent issues, please reach out to our customer support for assistance.
If you're having difficulty accessing your account, please ensure you have the correct login credentials. If the problem persists, contact our support team for help in regaining access.
Withdrawal policies and potential fees can vary based on the account type. For detailed information, please consult our website or speak directly with a customer representative.
You can reach Openbank's customer support through our website or by phone. We recommend visiting our contact page for the most efficient ways to get help.
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Openbank is an online banking platform operated by Santander, designed to provide customers with a seamless and secure digital banking experience. The company offers high-yield savings accounts that feature competitive interest rates significantly above the national average, with no monthly fees and FDIC insurance. Openbank's fully digital services allow users to manage their finances easily through a secure mobile application available on both iOS and Android devices. Targeting a diverse range of customers seeking efficient banking solutions, Openbank emphasizes the importance of security and user experience. With advanced authentication processes and trusted device enrollment, the company prioritizes the safety of its clients' financial information. Backed by Santander's 167 years of banking expertise, Openbank aims to deliver innovative banking solutions to its growing customer base across the United States.
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