Unresponsive from the start
I do not recommend this firm based on my initial interactions. Despite three separate attempts to engage their services, they demonstrated a clear pattern of unresponsiveness. First, I called and explained my complex case. While they were verbally reassuring they could take my case and promised a callback from a solicitor, it never came. I called again the next day and the same thing happened again. I then took the time to type out my entire situation in a detailed message, so the solicitor would know my case and explicitly requesting a callback or written response from one of their solicitors. Days passed with no acknowledgement. This lack of follow-up at the critical intake stage is a major red flag. If they are this unresponsive before securing a client, I have no confidence in their communication after payment. If you don't want to take my case or have no capacity, then just let me know. A client should not have to pay a solicitor just to chase the firm itself. I have since taken my case to another practice.
