Pavilions is an online grocery delivery service that allows customers to order a wide range of grocery items from the comfort of their homes. Catering primarily to individuals and families seeking convenience in their shopping experience, Pavilions offers an extensive selection of products, including fresh produce, bakery items, dairy, deli meats, and pantry staples. The company operates through its user-friendly website, where customers can easily browse and purchase groceries for delivery to their doorstep. Pavilions also provides features like loyalty rewards and coupons to help shoppers save on their grocery bills, making it an appealing option for budget-conscious consumers. With a focus on accessibility and efficiency, Pavilions aims to streamline the grocery shopping process for its customers.
Reviews for Pavilions overwhelmingly reflect a negative sentiment, with many customers expressing frustration over poor service and unprofessional staff behavior. Multiple reviewers recount unpleasant experiences with employees, particularly highlighting rude interactions with security and management.
Complaints about the meat department's service and difficulties in scheduling appointments, such as for COVID vaccinations, further illustrate systemic issues. One customer mentions the inconvenience of managing multiple logins for different store brands, which adds to the frustration. While one review notes some decent deals available, it does little to offset the overall dissatisfaction. The lack of positive feedback and the prevalence of negative experiences suggest significant room for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 1.3 | 7 | 100% | — | ● Not enough data |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 7 most recent reviews.
“I'm angry now based on the wait time, the rude obvious way he ignored me, the terrible customer service and communica...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Grocery Stores.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 1.3 out of 5 (poor) | 67 out of 100 | 1.0 out of 5 (poor) | — | 7 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 51 |
Bottom line: Pavilions is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.0).
7 reviews of Pavilions. Filter by what matters to you.
Annoying that each Safeway brand has its own login. Vons Pavilions and Albertsons, too many logins to keep track of! The prices are sort of high but there some good deals every once and a while. Annoyed that the prices aren't consistent for each store brand.
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Pavilions is an online grocery delivery service that allows customers to order a wide range of grocery items from the comfort of their homes. Catering primarily to individuals and families seeking convenience in their shopping experience, Pavilions offers an extensive selection of products, including fresh produce, bakery items, dairy, deli meats, and pantry staples. The company operates through its user-friendly website, where customers can easily browse and purchase groceries for delivery to their doorstep. Pavilions also provides features like loyalty rewards and coupons to help shoppers save on their grocery bills, making it an appealing option for budget-conscious consumers. With a focus on accessibility and efficiency, Pavilions aims to streamline the grocery shopping process for its customers.
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