PCP Claim Services is a UK-based legal service provider specializing in claims related to car finance mis-selling, particularly focusing on Personal Contract Purchase (PCP) agreements. The company aims to assist individuals who may have been inadequately informed about commission structures associated with their car finance arrangements, potentially resulting in overpayments. By leveraging the expertise of its legal partners, PCP Claim Services facilitates the claim process, ensuring that clients have the best opportunity to recover compensation. The company's target market includes consumers who have engaged in PCP financing for vehicles and believe they may have been misled during the sales process. PCP Claim Services operates on a no win, no fee basis, which means clients only pay if their claims are successful, making legal support accessible to a broader audience. By focusing on transparency and client support, the company seeks to address the issues surrounding car finance mis-selling in the UK.
PCP Claim Services receives overwhelmingly negative feedback from consumers, with all 15 reviews rating the company at just 1 star. Reviewers express frustration over misleading claims of a "free claim check," which often leads to unwanted engagement in the claims process.
Many customers report feeling harassed by incessant phone calls and emails, with some stating they receive up to 20 emails daily despite requests to stop. Complaints about poor communication and lack of responsiveness are common, as individuals report waiting months for updates on their claims. Additionally, several reviewers suspect the company operates as a scam, citing a lack of happy customers and questionable advertising practices. Overall, the sentiment surrounding PCP Claim Services is overwhelmingly negative, with consumers advising others to avoid the company.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.0 | 15 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 2 |
| May 25 | 1.0 | 1 |
| Jun 25 | — | 0 |
| Jul 25 | — | 0 |
| Aug 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 15 most recent reviews.
“Never contacted this company before or even did a search to make any claim, Feels like a scam to me”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Legal Aid.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 1.0 out of 5 (poor) | 100 out of 100 | — | 15 | |
| 2.2 out of 5 (poor) | 100 out of 100 | — | 46 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 1,078 | |
| 4.4 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | −14% | 1,000 |
Bottom line: PCP Claim Services is #5 of 5 on overall rating in this group.
15 reviews of PCP Claim Services. Filter by what matters to you.
Over a year ago
They are a scam which keep on disturbing and sending emails daily however much you try to delete they have auto scam emails. I wish I could get their contact number .I am really fed up of thei... See more
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Bombard people with advertisements for their services which are littered with spurious and fictional statements. The Supreme Court is still to decide on this issue and the likelihood is that any potential payouts (if any) will be far smaller than they advertise. This is just a con to try and get 30% in fees out of unsuspecting clients - Avoid!
Having seen one of their adverts on Instagram, I was some what confused. So I decided to send them an email of complaint. I used the address they give on their website for complaints. Surprise surprise, as Cill use to say, but my complaint email bounced straight back to me. The following is what I was asking them to explain. Can you explain why you are advertising, (in relation to car finance refund) why you have stated in your Instagram advertising: "Our highest payout to date is £10,446.46" As we understand and what appears to be stated on your website, this matter will not be determined until 2026. Therefore any payout to consumers may not start until 2027.
Reviews seem like a scam to me, not saying it is ,no really happy customers, but I'm fed up with you trying to make money out of other scams in culture, are you really a solicitors firm ? Nothing better to try and make money from ?? Do your job , !!!!!
They are a scam which keep on disturbing and sending emails daily however much you try to delete they have auto scam emails. I wish I could get their contact number .I am really fed up of their stupid emails sent to my email daily .could you stop I don't need anything from you look for somewhere else to make your money. Get off am fed up
POSSIBLE SCAM processed through the info requested.Was told it would take 6 weeks.That was 4 months back Have phoned sent e mails looking update.Just no response not impressed
Still waiting for a “solicitor to get back to me”..
Rubbish. Over promised and under delivered. Communication very very poor despite 8 potential claims.
Don’t get in contact during claim claim still isn’t sorted. Other solicitors would be better
PCP.refundo continue to send me 20 emails per day even though I have never used them and now never will. This is harassment
in order to do a search to si if I have a claim you are requested to give all you personal data including Date of Birth and address / contact number and even though I know I have a few claims they have stated that I already have a claim ongoing at the moment ? Never contacted this company before or even did a search to make any claim, Feels like a scam to me
They are saying Black Horse needs a verified copy of my passport. Black Horse gave me a £24,000 car loan. They know full well who I am!
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Do not use PCP Claim Services. They say you can check for free if you have a claim, next thing you know, you've entered the claims process with them. The solicitors that they are engaged with can potentially receive up to 36%, of the total amount received if successful. No doubt the company gets some financial returns for setting this up. Extremely difficult to cancel. I have sent multiple emails to the company and the relevant solicitors requesting cancellation.
OMG I receive 2-3 phone calls from these every day keep blocking the number but comes from a different location, I have told them to leave me alone delete my records from files but they still keep calling. I haven't used them and really do they think I will with the constant bombardment of calls I'm getting.
Feeling harassed by this company. They are incessantly emailing, texting and calling, despite me informing them several times that I do not wish to proceed with them.
PCP Claim Services is a UK-based legal service provider specializing in claims related to car finance mis-selling, particularly focusing on Personal Contract Purchase (PCP) agreements. The company aims to assist individuals who may have been inadequately informed about commission structures associated with their car finance arrangements, potentially resulting in overpayments. By leveraging the expertise of its legal partners, PCP Claim Services facilitates the claim process, ensuring that clients have the best opportunity to recover compensation. The company's target market includes consumers who have engaged in PCP financing for vehicles and believe they may have been misled during the sales process. PCP Claim Services operates on a no win, no fee basis, which means clients only pay if their claims are successful, making legal support accessible to a broader audience. By focusing on transparency and client support, the company seeks to address the issues surrounding car finance mis-selling in the UK.
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