Legal advice services provide professional consultation and guidance on legal matters to individuals and businesses. These services typically include reviewing contracts, explaining legal rights and obligations, advising on compliance issues, and helping clients understand complex legal procedures. Legal professionals in this field may assist with various areas of law such as business formation, employment issues, real estate transactions, and dispute resolution.
The reviews for the legal advice services from Which? reveal a predominantly negative sentiment, with many consumers expressing dissatisfaction. While a few reviewers commend the expertise of specific advisors, like Brendon, and find the service beneficial, the majority criticize the overall quality of advice and the complicated membership cancellation process.
Many people report receiving vague and generic responses that fail to address their specific legal issues, leading to feelings of frustration and wasted money. Complaints about staff attitude, with some feeling unheard during consultations, further contribute to the negative experience. Additionally, the limited scope of help offered is a common theme, leaving many consumers feeling misled about the service's capabilities.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.2 | 46 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 5.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 2.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 46 most recent reviews.
“I have been with Which Legal Services for over a year now”
“Shockingly bad and completely ruined my perception of Which”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Legal Aid.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 2.2 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.0 out of 5 (poor) | — | 46 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,078 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | −14% | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 |
Bottom line: Legal advice services is #5 of 5 on overall rating in this group. On website & app, Lexly scores higher (4.8 vs 1.0).
46 reviews of Legal advice services. Filter by what matters to you.
Over a year ago
Shockingly bad and completely ruined my perception of Which? as an organisation. Advice was next to useless, ended up paying for 3 years because I was UNABLE TO CANCEL. The website simply doesn't wor... See more
Over a year ago
Somewhat helpful to give basic advice and that is all. They refuse to look at the documents! Membership cancellation process is excessively complicated!
Over a year ago
We are four leaseholders in a Victorian house which was converted to 3 flats plus a basement/garden flat. We had a horrible managing agent but got the RTM last year. We hired a new managing agent. We... See more
Quick answers to the questions people ask most.
We offer a comprehensive range of legal services including business law, contract drafting and review, employment law, intellectual property, real estate transactions, and litigation support. Our experienced attorneys can assist with both preventive legal planning and active legal disputes. We serve individuals, small businesses, and larger corporations across various industries.
Initial consultations are typically offered at a reduced rate or sometimes free for new clients, depending on the complexity of your matter. Our standard hourly rates vary based on the attorney's experience level and the type of legal work required. We provide transparent fee estimates upfront and offer flexible billing arrangements including flat fees for certain services.
Our office is open Monday through Friday from 9:00 AM to 6:00 PM, with evening and weekend appointments available by special arrangement. You can schedule an appointment by calling our office, using our online booking system, or sending us an email. We typically can accommodate new client consultations within 3-5 business days.
Yes, we handle certain types of cases on a contingency fee basis, particularly personal injury claims and some business disputes. This means you don't pay attorney fees unless we successfully recover compensation for you. Not all legal matters qualify for contingency arrangements, so we'll discuss fee structures during your initial consultation.
The timeline varies significantly depending on the complexity of your case and whether it involves litigation, negotiations, or transactional work. Simple contract reviews may take a few days, while complex litigation can take months or years. We'll provide realistic timeframe expectations during our initial consultation and keep you updated throughout the process.
Please bring any relevant documents related to your legal matter, including contracts, correspondence, court papers, or other materials that help explain your situation. A list of questions you'd like to discuss and any timeline constraints you're facing would also be helpful. Don't worry if you don't have everything – we can work with whatever information you have available.
We offer both in-person and remote legal services to accommodate our clients' needs and preferences. Many consultations, document reviews, and routine legal work can be handled effectively through video conferences, phone calls, and secure document sharing. Court appearances and certain complex matters may require in-person attendance.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Shockingly bad and completely ruined my perception of Which? as an organisation. Advice was next to useless, ended up paying for 3 years because I was UNABLE TO CANCEL. The website simply doesn't work for cancellations and couldn't get help. The only way I could find to stop paying them was to change the payment method to a virtual card and then freeze the card so the payment couldn't go out! It's crazy that Which? of all people would not make it easy to cancel their service and effectively stole £200 from me because I wasn't able to cancel! Really disappointed and expected so much better from Which?
Somewhat helpful to give basic advice and that is all. They refuse to look at the documents! Membership cancellation process is excessively complicated!
We are four leaseholders in a Victorian house which was converted to 3 flats plus a basement/garden flat. We had a horrible managing agent but got the RTM last year. We hired a new managing agent. We are just four people trying to manage a place on our own with the help of a managing agent who will follow our instructions unlike the previous agent who saw as as cows to be milked and invented all sorts of overcharged jobs to do so they could have a nice commission. We are not a commercial company. We have no profits. I joined which legal and booked an appointment. They cancel it the day before the appointment saying they don't advise RTMs and we should look for a solicitor. Well, if we could afford a solicitor we wouldn't join which legal to begin with. It's disgraceful that Which, the self proclaimed champion of consumers, sees a RTM as some sort of company when we are really just consumers like everybody else. We are somehow survivors from a bad business relation. But which will not advise us. The hipocrisy of it is shocking. RTMs were created so consumers could make their own decision instead of being under the rule of awful managing agents.
The lady assigned to me barely listened to what I had to say and kept cutting me off when I was speaking. She wasn't interested in going into the details of my situation and just gave generic 'advice' that I already knew and is widely available for free on the internet. Such a waste of time and money. I ended the call early and didn't ask all the questions I wanted to ask because the conversation wasn't going anywhere. No point speaking if I keep being cut off. It's not worth the money or the time in my opinion. There are so many other better and free options available online.
First, the number I called last time I used the service simply replied 'This number not in service'! No forwarding number . . . nothing. So, had to call home to get kids to fire up laptop at lunchtime where they found: Second, the outfit that castigates utilities etc. for pushing people willy-nilly online and peering and poking at tiny screens is now doing it itself. Indeed, when I finally discovered a number and called it was suggested strongly in the poor lady's scripted replies that I use the website! Thirdly, all I required was an authoritative view on how long a gas hob should last before exploding (as ours had) before I tracked down the retailer. Simple preparatory info . . . but, no. I was presented with a list of information requirements which I was in no position to answer away from home (or inclination as it was timewasting). In my view a consumer lawyer should be able to answer a simple question of principle . . . what is the legislative / precedence position on reasonable life of this class of item? I was not going to get anywhere especially as the suggestion was that I ask the manufacturer! Which is becoming institutionalised and sclerotic. m It is high time that the same rigorous critique and testing be applied as Which itself is supposed to be expert at / in when assessing the goods and services of others. Just take a look at the other reviews of Which? services. Maybe part of the malaise that seems to be afflicting many of our institutions.
I have been with Which Legal Services for over a year now. I can honestly say that their service has been beneficial. I have found that the information given has significantly helped my case for employment difficulties and consumer issues. I would highly recommend Brendon for employment enquiries he, is an excellent legal advisor and is clear in explaining legal terms. I would highly recommend using Which Legal Services for anyone requiring advice and support. You also have the option to ask for a preference of legal expert to talk to.
They used to be good years ago, but I haven’t been that impressed lately, as I detect a lack of expertise, unfortunately. Hence, vague and questionable answers that leave one none the wiser.
Limited scope relating to help options that is not made clear when you join, would not recommend. I cancelled after initial call - waste of money!
I subscribed to the Which? magazine legal advice add-on in November, assuming the quality would reflect the magazine's reputation. However, my experience has been disappointing. In April, when I first attempted to schedule an appointment, it was arbitrarily rescheduled without my consent. After rearranging my schedule for the new time, the appointment was then cancelled at the last minute. On my third attempt to secure a 30-minute consultation, no one called at the designated time. When I called to inquire after a 12-minute wait, my call coincided with their return call, causing further complications. Consequently, I have requested a full refund and cancellation of my subscription.
I tried to get help several times from them but never got anything relevant. As a landlord in England, a legal service in Wales is completely pointless. The other times they said that they would need to read the document but that it was not part of the subscription. The fee is now hiked by 50% (!!!) so I am cancelling the subscription.
Appalling experience with amateurs from begining to end, I was misled into taking a service which is not fit for purpose. In other words, Which Legal mislead people by charging them for a service in which they have no knowledge or expertise. They wasted my time and money. I booked 5 separate appointments on 5 separate matters listed as areas of law in they claimed they can advise on, some of the appointments were even booked by the telephone receptionists themselves as they confirmed Which Legal can advise on these areas. But at the end, it was all lies because none of the advisors were able to help with any of the questions: I was first booked with a 'Money/Banking' advisor but he could not help and said to book an appointment with the 'legal team', which I did, but then the 2nd advisor from the 'legal team' said he could not help either and that it was 'beyond his remit'! For the other 3 appointments, I received the same response, namely that 'it is beyond their remit'. I soon realised that Which Legal is a scam as the 'supposed legal team' is made of inexperienced 'advisors' who hardly scratch the surface. When I raised my concerns with one of the receptionists and said that it was better with the free Citizen Advice Bureau (CAB), he got annoyed and retorted that Which Legal is 'better and quicker than the CAB', but that's not true because whenever I called the CAB, the process is much easier: I call and wait few minutes before speaking to a CAB advisor, but with Which Legal, you have to fill-in a form, then book an appointment a few days later within a time slot of 3 hours (it's like booking for a plumber), BUT THEN, when the advisors call you, they never do so during your appointment so you may miss the call. And when they call within the timeframe, they dont wait for you to pick-up the phone and they don't call back either! Yet, to cover themselves, they send you an email pretending they provided you with advice and 'thank you for the appointment with the advisor' when in fact there was NO telephone advice with NOBODY! Can you find a more dishonest and misleading company than that!? That's not all: I figured out that they collect personal information about you/us and store it for their own benefits, and who knows what they do with it! In other words all they do is storing information, taking money for a sub-standard service and waste your time. How did they end up having 4 or 5 stars??? I will surely seek legal advice about their misleading practices and hidden agendas collecting/storing personal information.
I bought subscription for a year as I thought it would be worthwhile for the problems I am currently facing. However, I was told that they do not help review legal documents. This was not made clear enough when I signed up but it also seems pointless to me to have a legal service that does not help you with legal documents. If it was cheaper I don't think I would care as much. On top of this, I've been told I might not get my refund if I cancel service now because I've already had one session with the legal team. The Ts&Cs state that if you're within your 14 day cooling off period and have already had some sessions, the cost of the sessions will be deducted from your refund. I was told today that I'd have to wait for a callback which will now be next week. Quite upsetting considering they are a consumer goods governing body. :-/
In 2021 i took out a will and other services with this company i have got copies of all paper work but no originals i have called this compamy on numerous occasions requesting to send my paper work to me and all im get is we are busy leave details but no one gets back to me i would like my original paper work if i had passed away imagine what my family would be going through to get my will this is disgusting
Which? Legal services used to be very efficient. As far back as 2015, I sought help after a hotel stay that went wrong and they advised me on what sort of letter to write. This had the desired outcome and the money was refunded. The Lawyer who helped me was so pleased when I rang him up to tell him. In 2018, again the Lawyer I spoke to was very helpful with her advice. By 2020, however, the team members had changed and service level dropped and it remains thus to the present year, although a female lawyer did assist me a few months ago, but then never followed the matter up with me. I asked them for help with various things after that and the advisor was so rude that I said a few choice words politely, but firmly, to him and hung up. I asked to speak to his supervisor, but he refused the request. Lawyer who rang was not much better and then it turned out that he was merely a Paralegal and not a qualified lawyer at all. He can only practice Law under the Alternative Business Structure system. In addition, they told me the issues I rang up about were not in their remit and advised me to pay for independent legal advice or go to Citizens advice. Awful way to treat a customer. In May of this year, I rang them up for advice and an appointment with Lawyer was booked for the 17th May, which was the next available appointment. I pointed out that I would be out all day and could not guarantee that I could get back home in time to take the call. Wherefore, I suggested that they ring me on my mobile and they agreed to do this. So, I am out all day and don't get back until after 6pm, only to find that they rang me and left a message on my landline phone. They never tried to call me on my mobile. So shortly after that, I went online and requested a callback from Which? Legal Team service. Never got the call. My partner is now going to cancel the subscription for Which? Legal services, as it is clear it is not worth paying for. It is a mystery how these cases featured in the magazine happen as I was told that they don't accept documents by E-Mail, only advise, not represent clients - unless you pay them to write a letter. They don't reply if you send them an E-Mail - yet they say that their lawyers are only a phone call or E-Mail away. What is the point of that when I ring up, but can't speak to a lawyer there and then as I am forced to make an appointment for someone to call me? I certainly wouldn't use them again. I have had better results in my searches for answers, on-line, and drawing on my acquired knowledge of Consumer Rights Law.
Utter waste of money. I brought various issues and queries to ‘legal which’ based on their advertising (see below) about wills, probate, estate management and deeds of trust and when you eventually get through to them, they then say not in their remit while happily taking the subscription/money. ‘Legal Which’ advertise “With over 20 years of varied legal experience, (x) now specialises in private client work, which includes drawing up wills and deeds of trust.” And “ (y) joined Which? in 2015, prior to this having worked in private practice. He now enjoys using his knowledge to aid members with their issues and queries on wills, probate and estate management” I received better service and advice from my local citizens advice bureau- and was free.
In the last fortnight I have spoken with Which? Legal thrice. Each time, a swift appointment was arranged and each advisor I spoke with was professional, very personable and provided sound advice. One even sent me an excellent template to edit and send to a party with whom I had serious issues with. Another advisor (re another issue) explained that as the company had deviously wound itself up, there was no recourse under UK law (as Lord Denning MR so astutely observed, "the law is an ass"). This was very unlike a legal firm which I had engaged. (The latter disgustingly charged me c. £3,000 to come to the same conclusion.) The Which? Legal service at £9 a month is well worth it.
I subscribed to which legal for advice on a claim following a dispute with a garage. I have to say that after terrible initial first impressions, when I had to call several times just to sign up, being offered a follow up call and even an excuse that they weren't able to sign up any new members due to server issues when I called 15 min before their lines closed I still persisted. I managed to finally speak to one of the their customer service team who was friendly and welcoming. I was able to arrange a meeting with a legal advisor who provided me with information that helped my claim, and went above and beyond to follow up after trying to contact me during my scheduled appointment while I wasn't able to answer as I was in work, and even provided confirmation in writing of advice we'd discussed in our meeting. The information wasn't expert legal advice but it was enough to help me. My only comment is that the system to book appointments isn't the greatest. I recently booked an appointment and had to wait 4 days to get 2 missed calls and a voice mail asking to arrange another appointment. I received a call outside of my appointment slot and I wasn't able to answer the call. I work in a call centre and I'm not always available to answer calls. I wasn't able to speak to an advisor when I called back and I received another missed call asking me to reschedule my appointment for next week. You have to call up to arrange an appointment and in my experience the first contact hasn't always been great. The last time I called the agent I spoke to made some comments and jokes about my reasons for calling and it isn't the first time I've had this experience. I usually take this with a pinch of salt, as I expect that this doesn't reflect on the attitude of the advisors or the company. Overall my experience has been mixed. I've had some great help and support from one of their legal advisors and some agents on the helpdesk team but these are few and far between.
Honestly this service is probably the biggest waste of money I have ever made. No 'expert' advice I was given was any different to details available across the web. It is false to state they are legal experts and qualified solicitors in my opinion. Save your £9 per month and buy a lottery ticket, better odds of success.
Advisor repeatedly failed to listen or answer the question, focusing on court action rather than a statement of the rights and laws, as the basis for me to negotiate, which was the advice I sought. When I asked to be transferred to book an appointment with someone else, he hung up on me. Incredibly incompetent and rude. 01-Dec-22, my follow-up to their response: My complaint was upheld but it was irritating that it happened at all and interfered with my obtaining competent and timely advice. Your legal advisors really ought to know and behave better.
Asked for legal advice about IFAs overcharging fees on my pension. I was told I couldn't do anything post Financial Ombudsman rejection. Really!!!!!!! Are you legally qualified, No he responded. Please cancel my subscription immediately. What sort of a joke organisation is this? You have been charging me for years Utterly disgusting. Never again
Yes, all communications between you and our attorneys are protected by attorney-client privilege, which means they remain strictly confidential. This protection begins from your first consultation, even if you decide not to hire us. We maintain secure systems to protect your information and will never share details about your case without your explicit consent.
Client satisfaction is our top priority, and we encourage open communication about any concerns throughout our representation. If issues arise, we'll work diligently to address them promptly and professionally. We maintain professional liability insurance and follow all state bar ethical guidelines to ensure quality service and proper handling of any disputes.
Legal advice services provide professional consultation and guidance on legal matters to individuals and businesses. These services typically include reviewing contracts, explaining legal rights and obligations, advising on compliance issues, and helping clients understand complex legal procedures. Legal professionals in this field may assist with various areas of law such as business formation, employment issues, real estate transactions, and dispute resolution.
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