Is Petpal a legitimate company?
Yes, Petpal is a legitimate company with a mix of verified customer reviews. They have received multiple ratings, with many customers praising their fast delivery and product range.

Petpal is an online Danish pet store that offers a wide range of products for various pets, including dogs, cats, and other animals. The company specializes in providing affordable prices on pet food, toys, and essential supplies, catering to pet owners looking for quality products at competitive rates. With a robust selection of over 10,000 items, Petpal aims to meet the diverse needs of pet lovers across Denmark. The company is dedicated to customer satisfaction, as evidenced by its high rating on Trustpilot. Petpal emphasizes fast delivery and attentive customer service, ensuring that pet owners receive their orders promptly. By prioritizing both affordability and quality, Petpal positions itself as a reliable resource for pet care essentials in the finance and insurance sector related to pet ownership.
Petpal receives a generally positive reception from customers, with many praising the quick delivery and competitive prices. Reviewers highlight the efficient service, noting that orders often arrive promptly and without issues.
Several customers express satisfaction with the quality of products, describing them as good value for money. However, there are notable complaints regarding the return policy, with some consumers frustrated by the lack of refunds for returned items and issues with product quality. A few reviews mention delays in communication and order fulfillment, which detracts from the overall experience. Despite these criticisms, the majority of feedback reflects a positive sentiment towards Petpal, particularly for its service and pricing.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 60 | 100% | -1.0 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.5 | 13 |
| Feb 25 | 4.2 | 6 |
| Mar 25 | 5.0 | 10 |
| Apr 25 | 4.9 | 11 |
| May 25 | 5.0 | 2 |
| Jun 25 | 3.9 | 15 |
| Jul 25 | 2.3 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Super god service og PostNord bar den hele vejen op på 4 sal”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | −4% | 60 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: Petpal is #4 of 5 on overall rating in this group.
60 reviews of Petpal. Filter by what matters to you.
Over a year ago
Jeg købte en kattesele, hvor låsen var meget hård at få op og går derfor delvis i stykker efter én gang - om det er en produktfejl vides ikke. Jeg sender billeder til petpal, men får at vide at de ikk... See more
Over a year ago
Godt produkt til markedets bedste pris, hurtig levering, og så var der endda en lille overraskelse med. Handler gerne her igen :)
Over a year ago
Petpal refunderer ikke pengene, når man sender varen retur. Først skriver de, at de vil refundere, men tager sig betalt for fragt retur, selvom Postnord ikke gør det ved "nægtet modtagelse". Derefter... See more
Quick answers to the questions people ask most.
Yes, Petpal is a legitimate company with a mix of verified customer reviews. They have received multiple ratings, with many customers praising their fast delivery and product range.
No, Petpal is not a scam. While there are some negative reviews regarding refunds and product issues, these are part of the overall customer feedback pattern, and many reviews highlight positive experiences.
Petpal offers a variety of pet supplies, including food, accessories, and health products. Customers have noted a good selection for various pets at competitive prices.
Petpal accepts various payment methods including credit cards and online payment systems, making it convenient for customers to complete their purchases.
Petpal's return policy has received mixed feedback; some customers report difficulties in obtaining refunds. It's advisable to review their policy on the website or contact customer support for clarification.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Jeg købte en kattesele, hvor låsen var meget hård at få op og går derfor delvis i stykker efter én gang - om det er en produktfejl vides ikke. Jeg sender billeder til petpal, men får at vide at de ikke kan tage den tilbage som en reklamation da det er min egen skyld at låsen er gået i stykker. De kan tage den tilbage mod at jeg selv betaler fragten (det vil sige at jeg “kun” får 30+ kr tilbage). Synes ikke det er okay, at beskylde sine kunder for selv at ødelægge produktet - for hvad er pointen lige i det?
Godt produkt til markedets bedste pris, hurtig levering, og så var der endda en lille overraskelse med. Handler gerne her igen :)
Petpal refunderer ikke pengene, når man sender varen retur. Først skriver de, at de vil refundere, men tager sig betalt for fragt retur, selvom Postnord ikke gør det ved "nægtet modtagelse". Derefter får man slet ikke pengene. Jeg har set Petpals svar, men sandheden er, at jeg har modtaget 0 NUL kroner fra Petpal, og det har jeg skrevet til dem 2 gange i mails.
Alt sand var i kassen
Efter placering af ordren samt modtagelse af Mail ang. forsendelse fra fjernlager skulle der gå lige knap en uge før at jeg modtager en mail om at den hundeseng jeg havde bestilt ikke længere var på lager. Det er i min optik for dårligt, når vi står og mangler den her inden vores hund skal i kendel lige om lidt. Jeg havde desuden placeret et kødben på samme ordre, som så også er blevet annulleret - i stedet for at man så blot leverede det bestilte der faktisk var på lager. Min teori er at prisen på forsendelsen af hundesengen + kødben har været for høj. Hvorfor man så har valgt at annullere ordren i stedet for at stå ved at man har lavet en fejl på hjemmesiden ift. fragt eller lignende. Som et alternativ kunne man også have tilbudt en anden vare som alternativ i stedet for blot at annullere ordren. Svært useriøst og derfor får I bestemt ikke min anbefaling fremadrettet.
Første og sidste gang jeg køber snack til dyr fra petpal har købt en pose urte blanding til min kanin inholdet passer ikke med det som står på deres hjemmeside Kaniner kan slet ikke nedbryde hvad der er i urter blandingen og lang tid pakning af ordre
Gode priser og hurtig levering.
Hurtig levering, ingen problemer og fine ting til billige priser. Anbefaling herfra.
Fine ting til mine katte. Syntes dog at der var lang leveringstid, men vil anbefale denne side.
Bestlling over nettet gik fint, nem og overskuelig side. Pga helligdage og en vare som var lagt i kurven, som stod tilgængelig pludselig ikke var det alligevel, krævede lidt længere levering. Da jeg ikke hørte noget, var jeg i kontakt med jeres kundeservice, søde og hjælpsomme. Desværre var jeg utilfreds med levering - og vil da ønske jeg havde valgt andet fragtfirma. Jeg hørte et brag foran døren og skyndte mig ud - fragtmanden var hurtig væk, hvilket jeg godt kan forstå. Jeg stod nu med en meget maltrakteret kasse med hul på en pose med sand og en knust Sepiaskal. Håber virkelig det var en engangs hændelse, for selve firmaet er ok.
OPDATERING: Vi har fået varen, faktisk allerede dagen efter PET svarede her, så tænker PET har gjort hvad de kunne, og derfor får de nu 5 stjerner i stedet for 1. Vores fisk er glade for at få foderet, og det var pakket fint ind. Så ingen skader😃 Vi har nu d. 12.6 og pakken er stadig ikke ankommet. Vi er løbet tør for foder i mellemtiden. Vi bestilte 29.5. De sender med Bring. Ser ud til pakken har ligget ved Bring siden 4.juni.
Jeg modtog hurtigt min levering. God kontakt til kundeservice, efter lidt bøvl med ordren. Dette blev rettet med det samme 👌 En god oplevelse ❤️ Jeg handler gerne hos Petpal igen 😁
Ingen problemer med levering gik rimeligt Hurtigt overskueligt og nemt at bestille på jeres hjemmeside 👍👍
Jeg skriver, at der var hurtig levering; det tog 10 dage og en uge, før jeg fik at vide, at PostNord havde fået besked om varen.
Super god service og PostNord bar den hele vejen op på 4 sal
GLM til min hund, og så til en god pris :)
Nem at bestille og super hurtig levering. Kan bestemt anbefales til andre som ikke har en butik for dyr lige i nærheden, ligesom os👍
Super fint service og levering, lige efter bogen
God hjemmeside, gode priser og hurtig levering.
Petpal is an online Danish pet store that offers a wide range of products for various pets, including dogs, cats, and other animals. The company specializes in providing affordable prices on pet food, toys, and essential supplies, catering to pet owners looking for quality products at competitive rates. With a robust selection of over 10,000 items, Petpal aims to meet the diverse needs of pet lovers across Denmark. The company is dedicated to customer satisfaction, as evidenced by its high rating on Trustpilot. Petpal emphasizes fast delivery and attentive customer service, ensuring that pet owners receive their orders promptly. By prioritizing both affordability and quality, Petpal positions itself as a reliable resource for pet care essentials in the finance and insurance sector related to pet ownership.
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