Petpal is an online Danish pet store that offers a wide range of products for various pets, including dogs, cats, and other animals. The company specializes in providing affordable prices on pet food, toys, and essential supplies, catering to pet owners looking for quality products at competitive rates. With a robust selection of over 10,000 items, Petpal aims to meet the diverse needs of pet lovers across Denmark. The company is dedicated to customer satisfaction, as evidenced by its high rating on Trustpilot. Petpal emphasizes fast delivery and attentive customer service, ensuring that pet owners receive their orders promptly. By prioritizing both affordability and quality, Petpal positions itself as a reliable resource for pet care essentials in the finance and insurance sector related to pet ownership.
Petpal receives a generally positive reception from customers, with many praising the quick delivery and competitive prices. Reviewers highlight the efficient service, noting that orders often arrive promptly and without issues.
Several customers express satisfaction with the quality of products, describing them as good value for money. However, there are notable complaints regarding the return policy, with some consumers frustrated by the lack of refunds for returned items and issues with product quality. A few reviews mention delays in communication and order fulfillment, which detracts from the overall experience. Despite these criticisms, the majority of feedback reflects a positive sentiment towards Petpal, particularly for its service and pricing.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 60 | 100% | -1.0 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.5 | 13 |
| Feb 25 | 4.2 | 6 |
| Mar 25 | 5.0 | 10 |
| Apr 25 | 4.9 | 11 |
| May 25 | 5.0 | 2 |
| Jun 25 | 3.9 | 15 |
| Jul 25 | 2.3 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Super god service og PostNord bar den hele vejen op på 4 sal”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 4.4 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | −4% | 60 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: Petpal is #4 of 5 on overall rating in this group.
60 reviews of Petpal. Filter by what matters to you.
Alt var iorden med indholdet, pakket forsvarligt, så intet var gået istykker. Lidt forsinket, fordi Petpal.dk's lager først skulle opdateres. Fik mail omkring dette, så intet andet,at gøre end at sige, tryg og sikker handel.
Endnu engang en god oplevelse Gode priser og hurtig levering. Så bliver det ikke bedre.
En ærlig grossist der varetager sine kunder det godt med lave priser. Har Arion til mega lav pris, meget bedre end det man har præsenteret fra Arions rabat politik køb 7 sække de 6 til fuldpris og den 7. er gratis. Men kun for DK Grossister og hovedsagelig kun Maxi Zoo som man er gift med. Handel med dem og sæt penge til. Petpal's er langt bedre tilbud end Arion fuld pris tilbud
Quick answers to the questions people ask most.
Yes, Petpal is a legitimate company with a mix of verified customer reviews. They have received multiple ratings, with many customers praising their fast delivery and product range.
No, Petpal is not a scam. While there are some negative reviews regarding refunds and product issues, these are part of the overall customer feedback pattern, and many reviews highlight positive experiences.
Petpal offers a variety of pet supplies, including food, accessories, and health products. Customers have noted a good selection for various pets at competitive prices.
Petpal accepts various payment methods including credit cards and online payment systems, making it convenient for customers to complete their purchases.
Petpal's return policy has received mixed feedback; some customers report difficulties in obtaining refunds. It's advisable to review their policy on the website or contact customer support for clarification.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Varerne kom hurtig og er i go kvalitet Men forsendelsen blev sendt til Ravsted, hvor jeg havde bedt om den skulle til Tinglev. Det er dårlig stil
Hurtig levering, super produkt og fantastisk kontakt med kundeservice 💪 varmt anbefeles
Ja jeg ville godt give 5* for hurtig lavering men det hjælper ikke at være så hurtig at man ikke putter fyld i kassen så ens vare er i stykker når mand får det og jeg har skrivet til jer og der sker ikke noget så der for en * ps i må skrive hvis i vil ha et kursus i og pakke vare rigtig så de er hele når de kommer frem
Hurtig levering. Søde pote bekræftelser 😍
Excellent products, well packed and delivered. One product arrived with damages but after sending pictures it has been deducted from the invoice amount very quickly. I will buy again.
Dette er en svær anmeldelse, men købeoplevelsen var ekstremt frustrerende, så selv om hverken produkter, priser og forsendelse fejler noget bliver den udslagsgivende: Selvom jeg allerede har en 8m Flexline til min schæferhund, ønskede jeg en 10m med større greb og plads til både hånd og vinterhandsker. Stor var derfor min glæde, da jeg fandt denne på websiden til ca. 1/3 af markedsprisen, og den blev omgående lagt i kurven. Da der var mange andre fine tilbud og jeg iøvrigt gerne som tak ville shoppe alt andet, gennemgik jeg samtlige knap 30 sider med hundeprodukter og bestilte alt hvad jeg kunne komme i tanke om. Det tog naturligvis tid at se samtlige produkter og sider, men ved betaling konstaterer jeg målløst, at 10m Flexlinen nu er udsolgt, altså er mit valgte produkt i kurven blevet solgt til en anden. Naturligvis burde produktet straks være reserveret til mig, først til mølle og alt det der. Det svarer jo til, at nogen fisker den sidste juleand op af din indkøbsvogn medens du fortsat handler ind, med det argument, at det er deres ret fordi de går direkte til kassen og betaler før dig. I det mindste burde man varsle om dette, såfremt man ønsker at fastholde princippet, så man som kunde ved, at man skal undlade at shoppe stort, men bare skynde sig at købe. Næppe en strategi der er smart for firmaet, og absolut unfair overfor kunden. Opdatering og ændring af anmeldelse fra 2 til 5 stjerner: Indehaveren af Petpal rakte ud, og da vi gik i dialog beklagede han oplevelsen som skyldtes at deres software ikke pt automatisk reserverer en vare, når den er lagt i kurven. Selvom varen var en udsalgsvare uden profit for Petpal, fik jeg tilbudt at købe til den oprindelige pris, så bortset fra ekstra fragt udgift, var det en fin løsning og flot gestus. Tak for det, jeg vil købe igen, men uanset opfordre til at få løst problemet snarest for at undgå lignende frustrerende situationer 👍🤗
Gode priser, god service og hurtig forventet levering. Ikke sidste gang jeg handler hos Petpal :)
Dejlig overskuelig hjemmeside. Altid venlig og imødekommende når der er noget man er i tvivl om
Fantastisk butik! Vil for altid handle hos Petpal. Købte alt jeg plejer til mine fugle til næsten den halve pris. Min bestilling kom også dagen efter, så jeg er så glad og tilfreds! Tak
Virkelig dårlig flad kvalitet, og oveni købet er hundekurven i beige og ik brun som jeg bestilte. Virkelig skuffet over købet. Positivt kom varen i fornuftigt tid efter Bestilling.
Købt en aktivitets bold, som er næsten umulig at åbne.
Dejligt sted at købe ting til sine kæledyr svare hurtig og hurtig levering 5 stjerner herfra ☺️
Petpal is an online Danish pet store that offers a wide range of products for various pets, including dogs, cats, and other animals. The company specializes in providing affordable prices on pet food, toys, and essential supplies, catering to pet owners looking for quality products at competitive rates. With a robust selection of over 10,000 items, Petpal aims to meet the diverse needs of pet lovers across Denmark. The company is dedicated to customer satisfaction, as evidenced by its high rating on Trustpilot. Petpal emphasizes fast delivery and attentive customer service, ensuring that pet owners receive their orders promptly. By prioritizing both affordability and quality, Petpal positions itself as a reliable resource for pet care essentials in the finance and insurance sector related to pet ownership.
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