It's been 2yrs have a insurance with…
It's been 2yrs have a insurance with Pily, I feel satisfied with there responding and worked.

Philadelphia Insurance Companies (PHLY) is a national leader in providing Property/Casualty and Professional Liability insurance products tailored for commercial clients. With over 60 years of experience, the company specializes in designing, marketing, and underwriting insurance solutions across more than 120 specialized business markets. PHLY serves a diverse array of industries, offering comprehensive coverage and risk management expertise to small and medium-sized enterprises. The company is committed to delivering high-quality customer service, as evidenced by its strong performance in claims handling and customer satisfaction metrics. Philadelphia Insurance Companies aims to provide reliable financial strength and an efficient claims experience, ensuring that policyholders receive the support they need when facing risks. Through its dedicated approach, PHLY positions itself as a trusted partner for businesses seeking robust insurance solutions.
Reviewers express significant dissatisfaction with Philadelphia Insurance Companies, highlighting issues with communication and billing practices. Many customers report frustration over the lack of notification regarding invoices, leading to unexpected late fees.
Long-term clients feel abandoned, as one reviewer mentions being dropped after over 20 years of service, despite a reduction in their insured vehicles. While there is a rare positive note from a customer who has been with the company for two years and appreciates their responsiveness, this sentiment is overshadowed by the majority of negative experiences. Consumers frequently mention poor customer service and unclear policies, contributing to an overall sense of frustration. The prevailing sentiment indicates that Philadelphia Insurance Companies struggles to meet customer expectations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 1.5 | 6 | 100% | ● Not enough data |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 6 most recent reviews.
“The short version of my experience with Philadelphia: disorganized, lack of response to emails, customer reps state o...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 1.5 out of 5 (poor) | 67 out of 100 | — | 6 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 60 |
Bottom line: Philadelphia Insurance Companies is #5 of 5 on overall rating in this group.
6 reviews of Philadelphia Insurance Companies. Filter by what matters to you.
It's been 2yrs have a insurance with Pily, I feel satisfied with there responding and worked.
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Philadelphia Insurance Companies (PHLY) is a national leader in providing Property/Casualty and Professional Liability insurance products tailored for commercial clients. With over 60 years of experience, the company specializes in designing, marketing, and underwriting insurance solutions across more than 120 specialized business markets. PHLY serves a diverse array of industries, offering comprehensive coverage and risk management expertise to small and medium-sized enterprises. The company is committed to delivering high-quality customer service, as evidenced by its strong performance in claims handling and customer satisfaction metrics. Philadelphia Insurance Companies aims to provide reliable financial strength and an efficient claims experience, ensuring that policyholders receive the support they need when facing risks. Through its dedicated approach, PHLY positions itself as a trusted partner for businesses seeking robust insurance solutions.
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