Pakistan International Airlines (PIA) is the national flag carrier and largest airline in Pakistan, offering a range of passenger and cargo services. The company operates domestic and international flights, connecting travelers to various destinations across Asia, Europe, the Middle East, and North America. With a focus on providing reliable air travel, PIA aims to meet the needs of both leisure and business travelers. The airline serves a diverse customer base, including families, tourists, and corporate clients, by offering various travel classes and amenities to enhance the flying experience. In addition to passenger services, Pakistan International Airlines also provides cargo transport solutions, catering to businesses requiring logistics for goods and freight. As a key player in the aviation industry, PIA continues to adapt its services to meet evolving travel demands while maintaining safety and operational standards.
Pakistan International Airlines receives overwhelmingly negative feedback from consumers, with many citing poor service and unsatisfactory flight conditions. Reviewers frequently mention disrespectful staff and a lack of professionalism, describing experiences that make them feel trapped and undervalued.
Complaints about dirty planes, broken equipment, and inadequate customer support are common, with several customers expressing frustration over lost luggage and unresponsive management. Despite these issues, a small number of reviewers appreciate the food quality and smooth landings, noting that some flights have been satisfactory. However, the overall sentiment is dominated by dissatisfaction, with many declaring they will never fly with PIA again. Overall, the airline struggles to meet customer expectations, leading to a predominantly negative perception.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 131 | 100% | -0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 5.0 | 1 |
| Aug 24 | 2.3 | 3 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | 2.6 | 5 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | 2.0 | 3 |
| Feb 25 | — | 0 |
| Mar 25 | 4.0 | 1 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 1 |
| Jun 25 | 2.3 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 131 most recent reviews.
“I feel like we get really lucky during pia its not that bad the only issue was the return back to Canada from Lahore...”
“Just taking pay, no customer support”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.1 out of 5 (poor) | — | 131 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: Pakistan International Airlines is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 1.1).
131 reviews of Pakistan International Airlines. Filter by what matters to you.
Horrific airline, they changed my ticket from JUNE to AUGUST. These tickets were booked 6/7 months in advance, they cancelled my ticket to resell at a higher price. Disgusting company. The flight in June is still going yet my tickets got cancelled. A family friend who booked the ticket recently paying £1000 for his ticket has not had it cancelled! STAY AWAY. I will be taking this further PIA.
Don’t even bother ! By far the the most incompetent company I’ve ever dealt with.
0* Airline….always late, poor food, changing times, dates and outdated planes. Only reason many people use this airline is they fly direct to Islamabad from Manchester which is easier for kids and the elderly. Apart from that it’s a joke of an airline and it’s embarrassing.
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They are thief we reserved a flight with them the next day I checked my account they charged me twice for the reserved booking I've been trying to get my refund for the last 3 years and I still don't have my money they are referring from one place to another avoid at all cost
worst company in the world pia, going to make sure that no family, friends and acquaintances never use this rubbish company. if you are thinking of using them dont. they change flight dates , times route and any other thing you can think of. and worst of all they dont refund. If you are thinking of booking , you may be better off walking it to your destination.
PIA changed my flight Twice I was meant to travel at a certain date to a certain place but they altered both. No compensation and on top of that the flight (9 hours) had 0 entertainment and services. It’s not even PIA- what is wrong with them. Found out I flew with jordanian airways?? The food was bang on average. Anyways they won’t care and continue eating peoples money- as they are only direct flight choice with gene ours baggage options. So please do not fly with them it’s worth the extra money to book somewhere else. I am shocked out their downfall and will never fly again….
Never again use this flight. Always late and canceled my flight.
The most shitest airline. Cancelling flights and eating people money. No refund was to be provided. AVOID THIS GARBAHE AIRLINE.
I’m really happy and satisfied for the prices, customer services and staff and easiness of online services . Super, very very nice Company, professional services, Highly recommend Company. 5* Thanks
I really don't want to give a 1 star as this my country's airline but they have screwed us up big time. They were using cahrted flights and all of sudden from today 1st of November all PIA flights have been cancelled. Seems like the charted airlines didn't receive their payments from PIA and pulled the plug. I have learnt my lesson NOT TO FLY PIA. I'm now having to buy one way tickets from another airline to get my family back. It's a real shame to write this review but I had no choice. Real sad PIA doesn't care about their people.
Booked domestic Flight from Lahore to Rahim Yar Khan. Good customer support during booking but flight cancelled for operational reasons! No intimation no emails.
Great company to fly with. Affordable as well. But need to maintain hygiene and environment
Never Seen Before this Fraud Airline and Notorious Customer Service AVOID AVOID AVOID!!! I have booked my Ticket From Islamabad to Abu Dhabi on 27th April, 2021 and paid through my debit card. I havnt received ticket invoice or any ticket through email. Even after several calls to these Notorious customer service in Karachi Pakistan download my ticket from website. Now after more than one month, still waiting for my Ticket invoice in order to claim ticket reimburse from my company. Please donot donot use this Airline
I booked a flight with PIA through TravelGenio website PIA ticket number 2147537611448 and reference number back in December 2020 the airline cancelled my flight and has still not provided a refund it has now been 4 months. They refuse to acknowledge that they have received any payment and that it is TravelGenio who needs to provide me with a refund. Their contact number rings but no one ever answers which is very annoying. I have had no luck with this airline and I would not recommend them to anyone. Stay well aware of them and do not book any flight with them. I have had emails from TravelGenio stating the following when asked what is the reference details with PIA for my booking. Dear client, Thank you for your answer. We inform you that the airline reference code is 7A22GJ And your ticket number is 2147537611448 -- Customer Care Team Can a responsible agent at PIA Airlines answer my query and refund me for my flight ASAP. I am now fed up of chasing up. Aeishah syed
They are an absolute disgrace like many other institutes in that country. It's my appeal to everyone here, not to fly with this garbage flight service so that it can go down as soon as possible because this is not a flight service but it's PIA (PAIN IN THE ASS) which shouldn't be there!
Pris à un vol de Paris à Islamabad, deux de retard et le pire c’est que nous avons atterrit à Lahore sans aucune explication. Puis c’était a nous meme de partir à Islamabad qui je rappel était la destination finale, aucune dispositions de retour pour la destination ni vol ni bus, rien. Aucun compensation non plus. Je n’ai plus jamais repris cette compagnie.
Pakistan International Airlines (PIA) is the national flag carrier and largest airline in Pakistan, offering a range of passenger and cargo services. The company operates domestic and international flights, connecting travelers to various destinations across Asia, Europe, the Middle East, and North America. With a focus on providing reliable air travel, PIA aims to meet the needs of both leisure and business travelers. The airline serves a diverse customer base, including families, tourists, and corporate clients, by offering various travel classes and amenities to enhance the flying experience. In addition to passenger services, Pakistan International Airlines also provides cargo transport solutions, catering to businesses requiring logistics for goods and freight. As a key player in the aviation industry, PIA continues to adapt its services to meet evolving travel demands while maintaining safety and operational standards.
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