Pakistan International Airlines (PIA) is the national flag carrier and largest airline in Pakistan, offering a range of passenger and cargo services. The company operates domestic and international flights, connecting travelers to various destinations across Asia, Europe, the Middle East, and North America. With a focus on providing reliable air travel, PIA aims to meet the needs of both leisure and business travelers. The airline serves a diverse customer base, including families, tourists, and corporate clients, by offering various travel classes and amenities to enhance the flying experience. In addition to passenger services, Pakistan International Airlines also provides cargo transport solutions, catering to businesses requiring logistics for goods and freight. As a key player in the aviation industry, PIA continues to adapt its services to meet evolving travel demands while maintaining safety and operational standards.
Pakistan International Airlines receives overwhelmingly negative feedback from consumers, with many citing poor service and unsatisfactory flight conditions. Reviewers frequently mention disrespectful staff and a lack of professionalism, describing experiences that make them feel trapped and undervalued.
Complaints about dirty planes, broken equipment, and inadequate customer support are common, with several customers expressing frustration over lost luggage and unresponsive management. Despite these issues, a small number of reviewers appreciate the food quality and smooth landings, noting that some flights have been satisfactory. However, the overall sentiment is dominated by dissatisfaction, with many declaring they will never fly with PIA again. Overall, the airline struggles to meet customer expectations, leading to a predominantly negative perception.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 131 | 100% | -0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 5.0 | 1 |
| Aug 24 | 2.3 | 3 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | 2.6 | 5 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | 2.0 | 3 |
| Feb 25 | — | 0 |
| Mar 25 | 4.0 | 1 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 1 |
| Jun 25 | 2.3 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 131 most recent reviews.
“I feel like we get really lucky during pia its not that bad the only issue was the return back to Canada from Lahore...”
“Just taking pay, no customer support”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.1 out of 5 (poor) | — | 131 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: Pakistan International Airlines is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 1.1).
131 reviews of Pakistan International Airlines. Filter by what matters to you.
What a disgusting and nightmare of a flight me and my family endured.. Travelled on pia many times before but NEVER had such a horrible flight, no in flight system children crying and screaming.. Toilets not working, water not in taps.. Disgusting smell throughout the plane no one able to sleep as so uncomfortable.. So angry and disappointed.. How long does it take to hoover a plane and spray airfreshner..
I was From mxp to lhe in december 2019. Best food. Best service. Lowest ticket preis
Been using PIA for the last 30 years, have had some terrible experiences in the past, but have noticed improvement recently. Good= Direct flights, spacious seats, good food, pleasant staff, 40kg luggage allowance. Things to improve: Online check in, Onboard Entertainment, update aircrafts. Contact centres. Have noticed a lot of empty seats, in order to remain profitable might need to discount seats to achieve higher bookings rates.
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bought the ticket for 1493 pounds last year and change after six month charge me again 55 pounds near to my dep got surgery want to change the date again charged me 255 pounds intotal 1800 then i was very upset asked airline to refund got only 1200 pounds 600 going to airline for nothing now desided not travel any more just riping off
On my Nov 13th flight from MAN to LHE, Ahsanullah and Imran Qayyum - best at providing service. PIA is struggling and there’s a lot to improve from bookings and their customer services to seeing passengers off. Planes need proper overhaul and additional benefits like AV setup etc. Farooq Sheikh, PIA Manager at Manchester airport is an asset to this business. Guess the higher management need reshuffle so new ideas can be introduced. Muhammad
Plans are too old and no entertainment system on long haul flights from last 20 years making journey very very difficult. Last time I travelled on PIA was 05th of Oct 2019 on flight 701 (Islamabad to Manchester) and found insect in food and when I informed flight attendant, I was told rudely not to eat it! rather than apology or any other explanation.
EXECUTIVE ECONOMY PIA is offering business class seats at the rates of economy class. In a bid to reclaim the top spot, Pakistan International Airlines (PIA) is offering a mega deal to its flyers. You can enjoy all the comforts of business class, including a meal while paying for economy class fares; After reading above description of executive economy from PIA, I upgraded my ticket to ex,economy for my return flight from islamabad to dubai at the cost of 27000 pkr on top of what i had already paid for economy ticket. Lounge at isb airport was acceptable, Very disappointed once boarded the plane, No audio or visual entertainment , Seat were same as economy with bit of extra legroom only,NO BUSINESS CLASS SEATS,as advertised, just a flimsy little curtains dividing front 12 seats from rest of cabin. Meals were bit better then economy, Staff was good . certainly not worth paying for. unless you can think of it as a donation to the country. I hope PIA will one day get its act together again.
best airline... ;*
Probably the worst airline in the world..made the mistake of booking a flight with them! Had to change the dates for the flight and the web link did not work at all, so after calling all the numbers for pia uk I realised they had ALL been disconnected.. so had to call pia in pakistan which on the website said toll free but guess what it wasnt.. was charged about £50!! Only to be told I had to go to a ticketing office to change it and they couldn't do anything. So had to go to london and have them changed.but today I found out from another source that my return flight is cancelled and now I've had no communication to tell me this and if I hadn't been told about it from someone else I'd be none the wiser. The airline is a joke and should be shut down until the standards for the operation is much much higher!!!
What can i say about this diabolical airline that other reviewers haven't already said ... Don't listen to the lies from other reviewers. No entertainment system, what the??? Think these guys who left these fake reviews don't realise that PIA DO provide a wonderful entertainment system you just need to switch it on. Shame the remote is hidden away inside the seats or is near impossible to take out. Once you manage to go through this hurdle, and then figure out how to switch it on. What do you get??? WHITE NOISE? Yes absolutely nothing bar some fuzzy lines across the screen, best entertainment system ever LOL The food, anyone who calls it palatable needs to get a fresh set of taste buds. My kids & I all felt sick shortly after landing, all thanks to the dog food they provided to us. And if you think Business Class is any better you have to be kidding me, its just as bad! Best food they provide on the plane is the bread roll. My issue with PIA bar what's happened on previous travels with them (NO more though PIA will get NO more svce from me in future) recently came to a head when i visited Pakistan a few weeks ago. Booked the tickets as usual. Plane ride there we were held @ heathrow airport for over 2 hours, thanks to the pilots incompetence or PIA overbooking the flight & late arrivals. We were provided with hardly any drinks or food to compensate. The plane was SO stuffy & clammy. Food provided during flight was as bad as ever. On our return back to UK, our flights had been confirmed we arrived @ the airport approx 1hr45mins before the flight was to leave. We were then held up by security. Once we'd gone through that we arrived @ the check in desks all of which were open & letting other PIA passengers through. We were told by them they wouldn't let us board as we were "too" late, yet other passengers were still being let through. We were in a group of 9 with 27 pieces of luggage, 18 of which had to be checked in. I think PIA saw the luggage & said NO we're not letting them on, let them pay for extra flights! We were told to go to customer help desk. When we got there spent 10-15mins there we were told dont worry about it go back to the check in desk no 1, they will let us through. So we went back to check in Desk 1, the guy there who didnt understand customer service or being courteous. Insisted we couldnt board, i then informed him what the help desk had said and he came back, after checking our passports. Saying they had 7 seats only available, so PIA had overbooked the flight & we were being penalised for it??? I then turned around as i was with my elderly mother who needed constant medication for her heart condition & blood thinning (her drugs were also running out so we had to get back to UK to top them up) and told her what the check in guy had said by the time i had turned back to him he said there's no more seats available. So whilst we were waiting there, the other check in desks were allowing passengers to board, but we weren't? The way this guy treated us was unbelievable, then to top it off whilst we were arguing with him he then turned around shortly after & left his desk? At this point he'd logged our visit to him at 12.42pm [later PIA via email stated as we were 2 mins late we werent allowed to board yet we weren't 2 mins late infact we were at the desk on time & then told to go away]. As a result of all of this they wouldnt let us onto the flight. Our group of 9 were then forced to rebook the flights, we were told that the next available were 10-14 days. Our kids had to go back to school, also my pensioner mother needed to take her medication & would've run out - all of this we informed the nasty check in guy (who didnt really care). We finally decided to go on the waiting list for the following day. The next day, we arrived @ the airport in the early hours well before the flights leaving that day. We managed to finally get my mother & sister in law on the next flight to Birmingham, PIA forced us to pay full price for their flights again 90k We stayed behind as we were told there were 11+ seats available for London which was a later flight. A few minutes before flight was leaving, a family (wife/husband & KIDS???) got caught smuggling drugs out of the country. I know this is bad but we all smiled thinking YES we've got more of a chance to get on the flight. Again we were told there were more than enough seats. Just a short while later a few mins before flight was to leave we're now told ALL the seats are gone??? What the? Someone on the help desk then came back said they can do 3 business class seats & rest in economy. So we had to pay 500k rp approx to leave the country & this was done in a rush, 1 of our hand luggages had to then be put into hold (AFTER we'd gone through the 2nd lot of security). Later this piece of hand luggage with NO locks or labels got lost by PIA. Overall the way we had been treated & are still being treated by PIA is a joke. They even confirmed on a recent email we werent allowed on as we were 2 mins late? PIA is a JOKE, and sooner or later once the elderly folk pass away PIA will go bankrupt. The only reason that they are still being used or the main reason is that the elders love to use PIA as its "their" airline. Us younger folks are then forced to tag along. PIA does not care about customers, they LIE, they manipulate the situation to THEIR advantage and at extra cost to the passengers. AVOID this abysmal airline. BA is now flying direct to Pakistan use them instead, yes baggage allowance is lower but you can cargo items back from Pakistan to the UK very cheaply. If you dont need a direct flight use Turkish Airlines, Etihad, Gulf Air ... In-fact anyone other than PIA I'm currently trying to sort out my situation with them but the customer service there is attrocious, they just don't care. My family & friends after my predicament have decided to avoid PIA for all future flights, i do hope anyone reading this also does the same.
My flight was from MANCHESTER TO LAHORE DIRECT This airline needs to show more respect and dignity to its customers. As soon as we boarded the plane and it took off, the lights were dimmed down for the first 2 hours of flying! No refreshing towels, nothing for the kids. A big negative was that the entertainment system remained down, even for business class! NO FILMS/MUSIC/GAMES NOTHING. JUST A BLANK SCREEN FOR 8 HOURS STRAIGHT! There was no explanation as to why this was. Reading lots of the other reviews it seems like a regular thing on their flights that there will be no entertainment. Even in their newer aircrafts, which I was on. Food was served well into the flight which was OK. You get rice, daal and chicken or lamb on the side. As soon as you have ate things are quickly wrapped up and yet again all the lights are turned off! I'm not a harsh reviewer but I was really disappointed and bored on this flight. If you want to get from A to B direct and want to catch up on sleep then this airline is brilliant for you. I paid a lot of money for this ticket and really regret it. Even if your entertainment systems are down just give an honest explanation and have something else in place. I mean we couldn't even use our mobile phones as there are no charging points on the aircraft. I will not travel PIA ever again.
Late!! No activity books or something to engage children with on board specially if all the screen are down, food was so stale & smelly me and my children vomited upon landing!!! When we complained we were told the food was fine when it was clearly not!!! Badly organised & absolutely no forward planning of any kind!!
Very very bad services! Very rude people. Do not recommend at all! Lost luggage, no support or tracked my items. Very low payment offered as everything has been declared lost; still fighting my case, not really getting anywhere with them. No customer rights support. Very disappointed.
Avoid at any costs. From London to Kabul My baggage was delivered very late. From Kabul to London My flight got cancelled and PIA offered no help. Now I am stuck in kabul. If anything happen to me PIA is responsible.
good service
8.5 hour flight. No inflight entertainment for anyone including business class because monitors not working. Stewards were rude and unempathising. No USB port or means to plug my laptop or mobile phone into. When I asked what we would do for 8 hours with no entertainment, the stewardess said ' we will give you very nice food and then you can go to sleep'. It was 2pm!!! During flight I was walking around like other passengers then the same air hostess told me not to walk around so much and to sit down because it might unbalance the plane. This is when I realised the level of stupidity I was dealing with. Food was below average and the whole experience has made sure that I will never fly Pia ever. I hope the airline shuts down permanently.
Allot people think not good about Pakistan international airline (PIA) but be honestly I have such a nice experience with me in Thailand with PIA Thailand manager Mr.Shakeel Sb such a nice and honest personality. I have some flight cancelled issue with me there due to Pakistan and India war but he came there immediately and solve our all issue as soon as possible just with in few hours. Not just this he give me he mobile number and WhatsApp number and say not hesitate for contact with me any time in 24 hours. PIA need like this responsible man in management for grow up with in few time. Mr. Shakeel Sb such a real face of Pakistan in international community. I hope PIA have next time great people in international community for show real face of Pakistan to the world. My good blessings always with with my country. Proud to be a Pakistani.
PIA is holding my two payments for one journey from London to Islamabad in December 2018. My first ticket was cancelled without informing me and it caused me a lot of trouble at the airport. Since that day I am chasing them but nothing has been resolved. I also made a formal Complaint to them (i.e., 201901116204) but in vain. The customer services is of extremely low quality and they don’t seem to understand value of their customer’s time trying to contact them. It has been a very stressful experience flying with PIA unfortunately.
Travel via PIA and your gambling with your life, absolutely appalling service from staff and the journey was a nightmare, should have known better and checked its safety record over 10 crashes since 2000, never again will I put my family threw this torture Will avoid Pakistan International Airlines.
Pakistan International Airlines (PIA) is the national flag carrier and largest airline in Pakistan, offering a range of passenger and cargo services. The company operates domestic and international flights, connecting travelers to various destinations across Asia, Europe, the Middle East, and North America. With a focus on providing reliable air travel, PIA aims to meet the needs of both leisure and business travelers. The airline serves a diverse customer base, including families, tourists, and corporate clients, by offering various travel classes and amenities to enhance the flying experience. In addition to passenger services, Pakistan International Airlines also provides cargo transport solutions, catering to businesses requiring logistics for goods and freight. As a key player in the aviation industry, PIA continues to adapt its services to meet evolving travel demands while maintaining safety and operational standards.
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