Platinumlist Tickets is an online ticketing platform that specializes in providing access to a wide range of events, including concerts, sports, theater performances, and festivals. The company aims to simplify the ticket purchasing process for consumers by offering a user-friendly interface and secure transaction methods. Customers can browse various events, compare ticket prices, and purchase tickets directly through the website, platinumlist.net. The target market for Platinumlist Tickets includes event-goers, entertainment enthusiasts, and organizers looking to promote their events. By providing a centralized platform for ticket sales, the company facilitates connections between event organizers and audiences, enhancing the overall event experience. With its commitment to customer service and a comprehensive selection of events, Platinumlist Tickets serves as a reliable resource for anyone seeking to attend live entertainment in their area.
Platinumlist Tickets receives high praise for its fast and efficient service, with many customers highlighting the helpfulness of staff like Marwan and Sherouk. Reviewers appreciate the seamless booking process and the ability to make changes easily, often noting the outstanding customer service they experience.
However, some consumers express frustration over ticket issues, including incorrect purchases and difficulties with refunds for canceled events. Complaints about customer service interactions also emerge, with a few describing negative experiences that detract from the overall satisfaction. Despite these criticisms, the majority of feedback remains positive, emphasizing the company's reliability and quick response times. Overall, Platinumlist Tickets is viewed favorably, particularly for its customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 111 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 4.7 | 39 |
| May 25 | 4.6 | 55 |
| Jun 25 | 2.6 | 5 |
| Jul 25 | 5.0 | 4 |
| Aug 25 | 4.5 | 8 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 111 most recent reviews.
“Really easy and useful way to make changes to a booking”
“I bought tickets for Rami Sabri and Maha Fatoni in world trade center , the concert must start at 8 pm , but unfortun...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Tickets & Venues.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.7 out of 5 (good) | 3.3 out of 5 (fair) | — | 111 |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.4 out of 5 (poor) | — | +9% | 424 | |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | 1.1 out of 5 (poor) | 1.0 out of 5 (poor) | — | 1,002 |
Bottom line: Platinumlist Tickets is #1 of 5 on overall rating in this group.
111 reviews of Platinumlist Tickets. Filter by what matters to you.
I bought ticket to Nurlan Saburov concert which was cancelled. And my cart was canceled before. I asked them to refund to my other account. Which they refused. And asking me to get letter which is possible only if I visits bank and get it. Which is not possible during work hours. I’m running after them to get my money back
These are a fraud, scam company that needs to be investigated. The customer service rep Mohab is a harasser, and is mentally sick. He harassed me for 11/2 hours straight without addressing my issue. This man needs help as after a point I was messaging him just to se how much he enjoys torturing customers. He himself says it was his pleasure at the end. My issue: I’ve been trying to book tickets for weeks. Email reps did not solve my problem and gave me multiple reasons instead. Then I was told to contact via WhatsApp. By then my payment to book any tickets are not going through. Yet they don’t realize and keep insisting I book more expensive seats since the cheaper ones sold out due to them not responding for weeks on end. I refuse to pay extra and tell them to price adjust. That’s where Mohab came in and well I don’t have anything good to say about him. His behavior would get him banned from working again in most other countries. This company is a SCAM for keeping guys like Mohab and anyone who chats with him will know what I mean. Platinumlist still has not responded see to my wattsapp message via their manager nor price adjusted tickets.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Total SCAMS. Tried ordering concert tickets to Shreya Ghishal concert in Dubai and payment and multiple credit cards wouldn't go through. Their customer service did not even address the real problem and stalled for 3 weeks by which the section 1 tickets sold out. I told them they needed to give me the next section tickets at the same cost since this was not my fault. No response! Shameful! The customer service, weather email, phone or watts app show no regard to actually solve customers issues, they treat you like a joke! I spent over 2 hours daily for three weeks to try to get the concert tickets and now they are just ghosting me. One told me to just pay more (double the price for the next category)- this answer just shows their ignorance since my payment for any category is not going through and how unjust these people are- they should honor the original price for me as its not my fault Platinumlist did not address my problem in THREE weeks!
For the Backstreet Boys concert I waited for hours then I was early in line for the tickets got good tickets paid then the page went down. Trying to reach out to them is really difficult. Didn’t get a refund. Now booked tickets to a beach in khobar. Paid extra for full refund. I didn’t get a receipt with the breakdown of how much I paid and now I want a refund waited in chat for hours, no one. Now I find out to get a refund that I paid for I need to email them with documents and refund within 7 to 15 days. This is ridiculous.
Everything bad. The system collapsed, really hard to select the seats, the are "system error" everywhere. Later, I had a problem with my credit card, and the system deleted my selection that I did a queue for more than 45 minutes
I bought tickets for Rami Sabri and Maha Fatoni in world trade center , the concert must start at 8 pm , but unfortunately I paid for DJ mixada instead of the concert, they didn't start only at 9:44 pm, it's actually a cheating , sorry to put even one star. The fault is you accept an untrustable organizer for a concert.
Platinumlist Tickets is an online ticketing platform that specializes in providing access to a wide range of events, including concerts, sports, theater performances, and festivals. The company aims to simplify the ticket purchasing process for consumers by offering a user-friendly interface and secure transaction methods. Customers can browse various events, compare ticket prices, and purchase tickets directly through the website, platinumlist.net. The target market for Platinumlist Tickets includes event-goers, entertainment enthusiasts, and organizers looking to promote their events. By providing a centralized platform for ticket sales, the company facilitates connections between event organizers and audiences, enhancing the overall event experience. With its commitment to customer service and a comprehensive selection of events, Platinumlist Tickets serves as a reliable resource for anyone seeking to attend live entertainment in their area.
This profile hasn't been claimed by the business owner.
