Pony O Hair Accessories specializes in innovative hair care products designed to cater to diverse hair types and styling needs. The company offers a range of bendable hair ties and ponytail holders that are crafted to be comfortable, non-damaging, and suitable for fine to slightly thick hair. Their products are available for purchase on Amazon and are targeted primarily towards individuals seeking practical and stylish solutions for everyday hair styling.
Focused on enhancing the hair accessory experience, Pony O's offerings are designed to provide both functionality and aesthetic appeal. The brand is committed to empowering small businesses, often partnering with them to bring their unique products to a wider audience. By prioritizing quality and customer satisfaction, Pony O aims to meet the needs of consumers looking for reliable and effective hair accessories.
Pony O Hair Accessories has a mixed customer experience.
Pony O Hair Accessories receives mixed feedback from consumers, reflecting both satisfaction and frustration. Many customers express love for the products, particularly highlighting their effectiveness for long and thick hair, with some stating they make styling easy without damaging waves or curls.
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Positive reviews often mention fast shipping and responsive customer service, with one customer praising the owner for personally addressing a lost order. However, a significant number of reviews criticize the products for not holding hair securely, especially for those with fine or thin hair, leading to disappointment. Issues with delivery and product durability are also common complaints, with some consumers reporting that the accessories slip out or become unusable quickly.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
3.4
101
100%
—
● Low
3.4 / 5 overall
=
101 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
1.0
12-month avg
1.0
All-time
3.4
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 25
1.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 101 most recent reviews.
Top praiseof 59 positive reviews
Easy to use24%
14 mentions
Fast & efficient14%
8 mentions
Customer service14%
8 mentions
Delivery12%
7 mentions
“The bun bar, bling, pins and pony-I’d make it easy to style my long, thick, wavy hair without ruining my waves/curls”
On “Easy to use” · Dec 18, 2023
Top complaintsof 39 negative reviews
Shipping15%
6 mentions
Customer service10%
4 mentions
Pricing10%
4 mentions
Waste of money8%
3 mentions
“I ordered Nov 22, my order never arrived in Mexico”
On “Shipping” · Jan 19, 2024
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beauty & Well-being.
Overall rating and review count for this company and similar companies
I have thick curly hair and I have worn my Pony-O EVERYDAY since I got it for Christmas!!! It is incredible! My hair stays up and It's the '80s high pony' look that I was trying to achieve and now I have it! I seriously couldn't rate it high enough! It is the must have hair accessory!
I love the Pony-O products because they don't pull your hair at all and for my thick hair it's very important! All of those who are here complaining and writing a bad review, I'm pretty sure you just haven't put it up in a correct way, there for sure is a learning curve and I didn't know how to do it properly either but I got a video call with Pony-O and they helped me to understand the correct size and way to put it up. I'm sure with some practice I'll be able to do even more and different kind of hair styles in a much better and secure way!
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Love love love my pony o hair bands
I always get comments on how my pony tail looks so perfect or always get asked is that one of those pony o I say yes & people ask if they actually work & I 100% say yes!!
I Have bought a few now even some for gifts for my girl friends :)
was a skeptic but so glad I made the jump to purchase pony o
I can rock an awesome pony without much effort!
The bling ringz are a game changer and allows you to dress up your pony o.
Customer service is top notch. They really value your business. Highly recommend
I bought one pony-o XL (at a cost of £10 including delivery) to see how I got on with it and I wouldn’t buy anymore, it tugs at your hair and is way less comfortable than a spiral invisibobble. It also doesn’t stay put for long at all, it easily slips.
Absolutely LOVE pony o products. The best quality made and they actually work! I was skeptical at 1st but decided to just purchase a few things to see if I liked it. I am so glad I did. Everything they say the pony o does it actually does!! I have thinner long hair and when using this my hair actually looks like it had volume. I get so many compliments on my hair when I use them. The videos are super easy to follow on how to use them. All around amazing and wish I could rate them higher that a 5 🌟. If you have trouble figuring out how to use the products just reach out to the company there customer service is amazing and always willing to help. Using the pony o is very different than a regular scrunchy but once you figure it out it’s 🙏🏼 Don’t waste your time on other knock offs of these. The real deal is 100% worth it! And I promise they work! ♥️♥️♥️
Bought both the bobble and the bun bar to use and was absolutely useless. I ordered those for thick hair and it is just loose. Bun bar doesn't even wrap around the hair properly. Save your money and stick to regular bobbles, these certainly don't do what they claim.
Literally does not do anything of what it claims. It does not hold even the lowest of pony tails, and forget about working out with it! Seriously the worst hair tie ever, you can find better products at Primark!
I love all things pony o, I have incredibly fine hair, and am not very skilled in styling. But with the pony o there are so many new hair styles I can do now, that I never would've been able to before, or even thought to do. All the cute accessories, like bling rings and hair pins, are so cute.
Absolutely amazing. I have fine, long hair and use to get a lot of headaches from wearing my hair up. Pony-o holds it up perfectly without pulling the hair and looks AMAZING!! Def not coming back to regular hairties!
Beware of cheap knock offs. I had issues with delivery but pony o Australia offered to resend at their own expense. That one got ripped and repatched on delivery but was taped up with nothing in the package! Again, they resent to me for free with a bonus hair tie I hadn’t paid for. Third time lucky and it’s a great product. But I can’t say enough about how good the customer service is. They didn’t have to keep sending at their own expense but they just genuinely wanted me to have the hair ties ❤️ Emily at pony-O Australia, you are an absolute gem.
Love my pony o as does my daughter, hair stays up all day (mine is shoulder length and super thicj daughters is 3/4 down her back and thin and wispy) no pulling no sore "roots" when you take it out and most of all no hair pulling when removing, a big selling part for my daughter. Delivery was quick and the tutorial you get sent definitely watch it will make all the difference. 100 % recommend and will definitely buy more.
Very comfortable, doesn’t pull my hair out like a regular hair tie. I use the pony o and bun bar every day and my bun stays in tact all day and looks so full! I will say, there is a learning curve, but pony o has TONS of tutorial videos and resources to make sure their customers are getting the best experience. It took me several tries before I got the hang of it but now I don’t have any issues. I would highly recommend watching their videos, especially if you are having any trouble. They have tons of ideas for styles I never would have thought of - their products are very versatile, you just need to watch the tutorials and practice a little! :)
I absolutely adore my PonyO. I have very curly long hair that will often go saggy with a normal hair tie. The PonyO stays up high all day long & I never need to adjust or tighten it. I just spent a very windy weekend on the west coast of Ireland & the PonyO was a god send for keeping my hair under control against the weather. I've also noticed that it doesn't pull my hair out when I remove it like a normal tie does. So it's 5 stars all round from me!
Took a few weeks to arrive. When they did I was disappointed. The pony-o won't stay put in my hair despite squeezing hard. It slides out my fine hair and you then can't pull it tight again like a normal bouble, you have to take it right out and start again. Not practical at work.
The bun bar doesn't close at the end, I thought it would have a closing mechanism. It also falls off.
I have long thin hair and my hair did not move throughout my workout. I even fell asleep in one and it was in the same spot when I woke up. Happy w my purchase
Pony O Hair Accessories specializes in innovative hair care products designed to cater to diverse hair types and styling needs. The company offers a range of bendable hair ties and ponytail holders that are crafted to be comfortable, non-damaging, and suitable for fine to slightly thick hair. Their products are available for purchase on Amazon and are targeted primarily towards individuals seeking practical and stylish solutions for everyday hair styling.
Focused on enhancing the hair accessory experience, Pony O's offerings are designed to provide both functionality and aesthetic appeal. The brand is committed to empowering small businesses, often partnering with them to bring their unique products to a wider audience. By prioritizing quality and customer satisfaction, Pony O aims to meet the needs of consumers looking for reliable and effective hair accessories.