TERRIBLE....STAY CLEAR!
TERRIBLE....STAY CLEAR! Sub par customer service, won't take accountability, site always has issues and errors. BetRivers, FanDuel and a few more all much better!

Power Play is a Canadian online gaming platform that offers a variety of betting options, including sports betting and casino games. Catering primarily to Canadian players, the company provides a user-friendly interface for engaging in real money gaming, with a focus on clarity and control in transactions. Power Play is fully licensed and adheres to Canadian regulations, ensuring a safe and compliant betting experience. The platform features a range of promotional offers, such as welcome bonuses for new users, and supports local payment methods to enhance convenience for its customers. With a commitment to providing responsive customer support, Power Play ensures that players receive assistance from knowledgeable representatives, fostering an environment where users can play smart and stay in control.
Power Play presents a mixed experience for its users, with a significant divide in sentiment. On the positive side, many customers praise the great customer service, highlighting helpful interactions and prompt problem resolution.
Reviewers appreciate the generous bonuses, including birthday and holiday offers, and some find the gaming platform enjoyable. However, a substantial number of complaints focus on critical issues such as a glitchy site, unresponsive customer support, and difficulties with withdrawals. Consumers express frustration over blocked withdrawals and a lack of accountability from the company, labeling it as a scam in some instances. Overall, while there are commendable aspects, the negative experiences regarding site reliability and customer service overshadow the positives.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.0 | 60 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2026.
| Month | Average | Reviews |
|---|---|---|
| Mar 25 | 1.0 | 5 |
| Apr 25 | — | 0 |
| May 25 | 1.5 | 2 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.7 | 3 |
| Aug 25 | 4.4 | 11 |
| Sep 25 | 3.3 | 7 |
| Oct 25 | 2.5 | 8 |
| Nov 25 | 4.6 | 7 |
| Dec 25 | 3.0 | 6 |
| Jan 26 | 2.6 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Great customer service help to navigate my intro to the site”
“Sub par customer service, won't take accountability, site always has issues and errors”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Utilities & Energy.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 3.0 out of 5 (fair) | 100 out of 100 | 3.3 out of 5 (fair) | 2.8 out of 5 (fair) | +168% | 60 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.4 out of 5 (fair) | — | 696 |
Bottom line: Power Play is #5 of 5 on overall rating in this group. On website & app, Wessex Water scores higher (4.7 vs 2.8).
60 reviews of Power Play. Filter by what matters to you.
TERRIBLE....STAY CLEAR! Sub par customer service, won't take accountability, site always has issues and errors. BetRivers, FanDuel and a few more all much better!
Worst site ever I never seen before this kind of site never win nothing from this site they’re scammers they don’t let you win guys never join in this site
I am extremely disappointed with how PowerPlay Casino conducts business. I completed the full verification process and submitted all requested documents. Despite this, my withdrawals have been delayed for days with no clear explanation and no meaningful response from support. My winnings are currently inaccessible, and I am unable to withdraw my own funds. There’s about $46,817 that I just cannot get a hold of and everyday they keep delaying What is most concerning is the lack of communication. Emails go unanswered, timelines are not provided, and there is no transparency around why withdrawals are being blocked after verification has already been completed. They just keep giving me excuses about the payment team is reviewing. I’ve never had a platform that just doesn’t want you to get your money out. I have been patient and cooperative throughout this process, but this delay is well beyond reasonable. At this point, it raises serious concerns about payout practices and customer protection. I strongly advise anyone considering depositing funds to be cautious until PowerPlay demonstrates that verified players can reliably access their winnings. I am still hoping this can be resolved promptly, but until then, this has been a very poor experience.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 50% of recent reviews are 4–5★ and 48% are 1–2★.
Trash customer support, not helpful whatsoever. I filled out a survey with the promise of compensation of 50 free spins, was never notified that they were credited to my account (this was like, 6 days after completing the survey), had to find out myself conveniently “after” they expired. Chat continues to double down saying that their hands are tied, too bad, and continue reiterating the same crap, insinuating that it’s my fault for not knowing they’d been issued? How was I supposed to use something I was never informed were there? Anyway, super disappointed, not too sure why it’s so pressing to just reissue the spins and move on. Genuinely makes me not want to ever play here again
They've screwed me in the past as I covered in a review; Neglecting to credit my account with a promised bonus and failing to even respond to my inquiries... They've done it again. Very small, but a bonus was promised for completeing a survey and SURPRISE! No bonus granted and email not working on their site to bring up the matter (Not that they'd address it regardless)... They truly are the worst of all Ontario sportbooks...
This site is a scam, every review u read is fake, they don’t even give you fast withdrawals at all, the live support is super disrespectful and they don’t help u whatsoever, I made an account I did a $50 deposit I’ve won and went to make a withdrawal when I did they asked me to verify my identity through Flinks and connect my bank? Which I thought was a little suspicious because any other gambling site they do not ask you to do that. Then everytime I tried to talk to live support they tell me oh processing times are between 7-4 est which is weird when I requested my withdraw at 11:22am and I waited 24 hours nothing yet. Then I msg them again after waiting over 24 hours and they tell me “oh message before 4pm” they tell me they’ve sent my request to the “payment team” but they’ve never done anything about it. This whole site is a complete scam and no wonder no one’s heard of it. Don’t waste your time even creating an account with them
Site is glichy you cant turst anything that they put in bonus section for account I had a 15 dollers bonus bet and 10 dollers bonus bet on my available bonus I claimed the 15 dollers one and checked to wager it was not added I contacted support they acted like it did not excist after I took screesnshot of the 10 dollers one they credited me withthe 10 dollers one and said the 15 dollers one was "probebly in you'r old notifications whitch is not true it was clearly send to my bonus section I took screenshot but they compltly deny about other 15 dollers bonus bet and said we don't have anything more to add. Also as if it don't matter to them. I have proof of this . spins too I claimed spins it dont work
I would highly recommend taking your money elsewhere. They will ding you for extra documents every time you go to withdraw, and then take days to respond to your documents. Not worth it at all. Take your money to one of the many casinos that offer instant withdraw. DraftKings, LuckyDays, LuckyCasino, SpinAway are all way better platforms that offer instant withdraw, and never bug you for extra documents, Powerplay casino sucks!!!!
void my moneyline bet on tennis because the other player retired during the second set . avoid this book
I deposited over $1,500 into my account without any issue—the amount was immediately withdrawn from my bank account, and no verification was requested prior to the deposit. If verification were genuinely required to prevent money laundering or fraud, it should have been prompted before accepting funds. Despite this, I was able to play freely without restriction until I won $3,000 from my initial deposit and attempted to withdraw my balance of $4,500. At that point, I was subjected to unnecessary delays and confusing instructions. The verification process has been inconsistent and poorly communicated. I was initially told to refer to the verification page, which only listed “source of funds” as the required document type and specified that uploads must be image files (JPEG, PNG, etc.). However, customer support then informed me that the documents must be in PDF format. After contacting multiple support agents, I finally received a separate email with an entirely different list of required documents—which I promptly submitted. It has now been over a week, and I have yet to receive any update from the designated department or have my withdrawal processed. This experience has been highly disappointing and unprofessional. Withdrawing customer funds should not involve such unnecessary complications and delays. I strongly urge immediate review and action on my case, and I believe the AGCO should be notified of these unreasonable practices and the delay in releasing customer funds.
They banned me from promotions and bonuses and won't tell me why. Customer support does not help
Do Not Play Here! This SITE is a MONEY PIT. Their promotions of 1st 2nd 3rd 4th means: 1st deposit : LOSS 2nd deposit : LOSS HUNDREDS 3rd deposit : LOSS THOUSANDS 4th deposit : BROKE 5th deposit : HOMELESS So if you want to be Homeless in a week or maybe even shorter, then go ahead and Play here! Update : So where is your email after posting this review? You said you’ve asked for my email and reach me out? Lol. If you lie on your reply at players reviews, It only means one thing. You do not care about any of your players concern and you only want their MONEY! Nothing else!
I was sent an email by Power Play to write a review. It's a nice site, but I was factored pretty quickly and they keep sending me promos that I'm not available to get. I would say stay away from this site, but being factored, Power Play will make you stay away all by themselves. I also find the site slow to maneuver. It's kind of annoying.
Avoid this Casino at all costs. Terrible experience trying to get my winnings withdrawn. 10 rejections before they paid out. Support team has no idea what to do. I do not want to provide my email address to you. I have already closed my account. There is nothing I need further assistance with. I will be avoiding any further communication with your company. Good Luck.
While playing a live casino game, the game broke during a double bonus. No one reached out to me. I had to chase down customer support to ask for my winnings. I’m got small winnings. Didint get to see my wining s. And compensation was poor. I did not see my bonus take place, I’m just suppose to trust their word on the bonus.
Informations for live betting in inaccurate fooling players AVOID
This is the worst gambling site in the world. I deposited money and won. When I tried to withdraw they asked me to verify my account and I did and they repeatedly kicked back to the withdrawal. I went into various chats to resolve the issue but they had no answers for me. I tried to withdraw the funds twenty times without success. So currently my money is just sitting in their account. I deposited via e-transfer and tried to withdraw the same way, it never worked. Don’t trust this site. They’re awful.
I'm starting to wonder if this company is a scam. It's been over a week since I verified my account and asked to withdrawl my funds. I deposited money and didn't even place a bet and used no bonuses. I just want to pull my own money back off my account and can't. I asked for help and all they said is it's being processed. Reading alot of other reviews on here and am now seeing this company is going to keep giving me the run around and will try to keep my money. Like I didn't even win the casinos money. Just give me back my money powerplay. It shouldnt take this long.
I was awarded a 100% bonus based on my deposit up to $500. I deposited $250 and never received my bonus. When I asked Hayson on the live chat this is what I got told “ I just got feedback from the team that you have been informed that this was a glitch in the system and since you are not a new player you do not qualify for this offer“
Power Play is a Canadian online gaming platform that offers a variety of betting options, including sports betting and casino games. Catering primarily to Canadian players, the company provides a user-friendly interface for engaging in real money gaming, with a focus on clarity and control in transactions. Power Play is fully licensed and adheres to Canadian regulations, ensuring a safe and compliant betting experience. The platform features a range of promotional offers, such as welcome bonuses for new users, and supports local payment methods to enhance convenience for its customers. With a commitment to providing responsive customer support, Power Play ensures that players receive assistance from knowledgeable representatives, fostering an environment where users can play smart and stay in control.
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