I’ve purchased Sumatran coffee from…
I’ve purchased Sumatran coffee from Primo coffee for over 2 years. Just the most delicious cup of daily coffee. Excellent customer service too!

Primo Coffee and Tea Ltd. specializes in the production and distribution of hand-roasted artisan coffee and premium loose-leaf teas. Located in Essex, the company sources high-quality single origin coffee beans and blends, ensuring each product is crafted with care and attention to detail. Their offerings include a variety of coffee subscriptions, allowing customers to explore different flavors and origins while enjoying freshly roasted products. Targeting both individual consumers and businesses, Primo Coffee aims to enhance the coffee and tea experience through thoughtful sourcing and roasting practices. The company also provides wholesale coffee, tea, and espresso machines, catering to cafés and restaurants that prioritize quality in their beverage offerings. With a commitment to craftsmanship and sustainability, Primo Coffee and Tea Ltd. serves a diverse clientele looking for exceptional taste and integrity in every cup.
Reviewers consistently praise Primo Coffee and Tea Ltd. for its exceptional coffee and outstanding customer service. Many customers highlight the deliciousness of the Sumatran coffee and the freshness of the beans, often noting that they receive compliments from friends and patrons alike.
The staff, particularly Robert, is frequently mentioned for their friendly and knowledgeable service, contributing to a positive overall experience. Timely deliveries and a commitment to quality further enhance customer satisfaction. With no negative feedback surfacing, it’s clear that consumers are highly satisfied with both the product and the service provided. Overall, Primo Coffee and Tea Ltd. is celebrated for its great coffee and excellent service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 5.0 | 9 | 100% | ● Not enough data |
Monthly average rating from reviews written by people · latest review May 2024.
| Month | Average | Reviews |
|---|---|---|
| Jan 24 | 5.0 | 7 |
| Feb 24 | — | 0 |
| Mar 24 | 5.0 | 1 |
| Apr 24 | — | 0 |
| May 24 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 9 most recent reviews.
“Excellent customer service too”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 5.0 out of 5 (good) | 67 out of 100 | 5.0 out of 5 (good) | — | 9 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | — | 1,000 |
Bottom line: Primo Coffee and Tea Ltd. is #1 of 5 on overall rating in this group.
9 reviews of Primo Coffee and Tea Ltd.. Filter by what matters to you.
Over a year ago
I’ve purchased Sumatran coffee from Primo coffee for over 2 years. Just the most delicious cup of daily coffee. Excellent customer service too!
Over a year ago
I absolutely love the coffee this company delivers and so do all my friends that I serve it to.
Over a year ago
Always a great service and the beans are the best!
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I’ve purchased Sumatran coffee from Primo coffee for over 2 years. Just the most delicious cup of daily coffee. Excellent customer service too!
I absolutely love the coffee this company delivers and so do all my friends that I serve it to.
great company, and suppliers
We always receive great service from Robert - our customers love the coffee too!
We have had a great experience with primo coffee, an incredibly friendly team, they always deliver to us on time and their coffee and tea is great, we have had many compliments. Can’t fault them.
I have been using primo coffee beans for a good few years now and wouldn’t go anywhere else, they are always perfectly roasted, fresh and delicious, Robert has such a wealth of knowledge about the beans he roasts that I usually just let him choose for me as I know they will be fantastic, although if I had to recommend I would say the Brazilian are hard to beat, I really wouldn’t go anywhere else for my beans and with there new roaster almost up and running I can’t wait to taste there future products as I know they will be something special
Primo Coffee and Tea Ltd. specializes in the production and distribution of hand-roasted artisan coffee and premium loose-leaf teas. Located in Essex, the company sources high-quality single origin coffee beans and blends, ensuring each product is crafted with care and attention to detail. Their offerings include a variety of coffee subscriptions, allowing customers to explore different flavors and origins while enjoying freshly roasted products. Targeting both individual consumers and businesses, Primo Coffee aims to enhance the coffee and tea experience through thoughtful sourcing and roasting practices. The company also provides wholesale coffee, tea, and espresso machines, catering to cafés and restaurants that prioritize quality in their beverage offerings. With a commitment to craftsmanship and sustainability, Primo Coffee and Tea Ltd. serves a diverse clientele looking for exceptional taste and integrity in every cup.
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