Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	4.3	1,000	100%	+0.2	● Low

4.3 / 5 overall

1,000 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jul 2025.

Last 3 months: 4.5▲ 0.2
12-month avg: 4.3
All-time: 4.3
Category avg: 4.2

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Computer & Software.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Value	Website & app	Trend	Reviews
Private Internet AccessThis company	4.3 out of 5 (good)	100 out of 100	3.8 out of 5 (good)	4.4 out of 5 (good)	3.7 out of 5 (good)	+4%	1,000
DigitalLicense	4.7 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	4.9 out of 5 (good)	3.5 out of 5 (good)	—	1,000
Dustin Home Danmark	4.0 out of 5 (good)	100 out of 100	3.7 out of 5 (good)	—	—	−1%	1,000
Bitdefender	3.5 out of 5 (good)	100 out of 100	4.0 out of 5 (good)	2.9 out of 5 (fair)	3.0 out of 5 (fair)	—	1,000
One Stop Cable Shop	4.9 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	5.0 out of 5 (good)	4.7 out of 5 (good)	0%	192

Bottom line: Private Internet Access is #3 of 5 on overall rating in this group. On service, One Stop Cable Shop scores higher (5.0 vs 3.8).

Private Internet Access FAQ

Quick answers to the questions people ask most.

What is Private Internet Access?

Private Internet Access (PIA) is a virtual private network (VPN) service that encrypts your internet connection and routes it through remote servers. This can help protect your online activity on networks such as public Wi-Fi. It is owned by Kape Technologies.

How does a VPN like Private Internet Access work?

A VPN creates an encrypted tunnel between your device and a server operated by the VPN provider. Your internet traffic passes through this server, so websites see the server's IP address instead of your own. This can help improve privacy but does not make you completely anonymous.

Which devices and platforms are supported?

PIA offers apps for common platforms such as Windows, macOS, Linux, Android, and iOS. Browser extensions and manual setup options for some routers are also available. Check the official website for the current list of supported devices and versions.

Does Private Internet Access keep logs of my activity?

PIA states that it follows a no-logs policy. For the exact details of what data is and is not collected, refer to the company's current Privacy Policy on its website. Policies can change, so reviewing the latest version is recommended.

All 12 questions →

How many devices can I use at the same time?

PIA sets a limit on the number of simultaneous device connections per account. The exact number may change over time, so confirm the current limit on the official website or in your account details.

How do I install and set up the app?

Sign up for an account on the PIA website, then download the app for your device from the official site or your device's app store. Log in with your account credentials and choose a server location to connect. Step-by-step guides are available in the PIA support center.

How can I contact Private Internet Access customer support?

PIA provides customer support through its official website, including a help center with guides and a way to submit support requests. Live chat or other contact options may also be offered. Visit the support section of the website for current options and availability.

Month	Average	Reviews
Aug 24	4.0	49
Sep 24	4.1	52
Oct 24	4.0	44
Nov 24	4.6	39
Dec 24	4.4	34
Jan 25	4.3	43
Feb 25	4.4	40
Mar 25	4.5	39
Apr 25	3.9	32
May 25	4.4	39
Jun 25	4.3	36
Jul 25	4.7	35

Private Internet Access reviews & trust report

Private Internet Access has a positive customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 411 positive reviews

Top complaintsof 82 negative reviews

How it compares

Reviews

Customer reviews (1,000)

Good and fast service

Customer Services = a joke

Reliable

Private Internet Access FAQ

What is Private Internet Access?

How does a VPN like Private Internet Access work?

Which devices and platforms are supported?

Does Private Internet Access keep logs of my activity?

How many devices can I use at the same time?

How do I install and set up the app?

How can I contact Private Internet Access customer support?

Alternatives to Private Internet Access

DigitalLicense

Dustin Home Danmark

Bitdefender

One Stop Cable Shop

GRADE MOBILE

Mazuma Mobile

The CrowdTrust Experience⭐

Best VPN I have ever used by far

10/10 service

Had the service for a week now and no…

Doing it's job!

The service just works

Using it for years

Been using PIA for years

Great VPN, smooth apps

It just does not work

Best VPN

Long term customer

How can I create

Overall OK!

Everything on PIA has been great so far

Often slow, dedicated IP horrible, no support

Some servers seem to be unstable

Quick, versatile, and reliable

What is the refund policy?

What payment methods are accepted?

Can I use Private Internet Access for streaming or torrenting?

Is using a VPN legal?

Will a VPN slow down my internet connection?

About Private Internet Access

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